ControlUp Expands VMware Solution Portfolio to Monitor End User Connectivity

ControlUp, a recognized leader in digital experience monitoring and enhancement, unveiled today an extended portfolio to deliver on the promise of a work-from-anywhere digital experience on VMware Horizon virtual desktop environments. New visibility into end-user connectivity provides device managers with the critical data they need to increase user satisfaction and efficiency wherever they operate.

"Remote work is no longer the "new normal"; it is simply the norm. This transition in workstyle has presented IT with new obstacles since they must now oversee not only a few offices or divisions, but a plethora of remote work locations "ControlUp's COO and Co-Founder, Yoni Avital, said "Previously, system administrators were unable to detect system failures by taking into consideration local performance concerns. We will now have the details they were missing to optimize the employee digital experience." ControlUp has expanded the VMware Horizon solution portfolio with the following capabilities:

• ControlUp Remote DX – provides end-to-end insight into the digital experience of employees, regardless of location, by measuring local network performance, including Wi-Fi intensity and speed, as well as user device ISP connectivity measurements.

• ControlUp Scoutbees – continuous synthetic transaction testing that proactively warns IT of problems with the application, desktop, and network resource availability and efficiency. The solution enables The Operations teams to easily locate the origin of any issues and resolve them before user efficiency suffers.

• ControlUp SOLVE - visualizes the overall health of the end-user computing (EUC) environment end-to-end in real-time on a single dashboard, with the option to drill down to see accurate measurements for a particular segment of the infrastructure, all the way down to the users' session process level.

The ControlUp digital experience monitoring and optimization platform provide Them with flexibility and control by allowing them to track Horizon's virtual desktops and applications, as well as the Horizon infrastructure, whether on-premises or in the cloud. The solution includes pre-built automation and remediation workflows that minimize the time, effort, and expense associated with identifying, troubleshooting, and resolving VDI problems. ControlUp integrates data from the VMware Horizon API to provide deep insight into the entire virtualization stack, including hosts, storage, servers, and user sessions.

"Troubleshooting and quick remediation of VDI problems are difficult due to the large number of components involved, from the data center to the cloud to the endpoint," said Bharath Rangarajan, Vice President of Product Management for VMware's End-User Computing business. "VMware and ControlUp are working to solve these issues and regularly provide a great user experience to VMware Horizon customers."

About ControlUp

ControlUp's Digital Employee Experience management platform provides IT with greater insight and control over employees' digital experiences, regardless of where they work (in the workplace, at home, or on the road) or the type of workspace they use (virtual, physical, or cloud). ControlUp analytics uses anonymized operational metadata from thousands of companies to assist IT and support desk teams in making informed, data-driven decisions. ControlUp is funded by JVP and K1 Investment Management and is headquartered in Silicon Valley with R&D in Israel.