4 Customer Care Myths That Could Kill Your Company

| April 26, 2017

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The well-publicized customer relations disaster experienced by United Airlines could provide lessons for every supplier of IT products and services. And yet, many executives are likely to let those lessons pass by. "Thank goodness that wasn't in our industry," or "I'm glad we're not the company in the news," are typical responses I've heard. A recent article by Bryce Hoffman offers some suggestions that should be considered by IT companies.

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Sana Technology

Sana Technology is an Egypt based system integrator with activities all over Egypt and near by region. It was founded in 2000 and it is subjected to Investment.

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Cisco and Microsoft partner on cloud IoT stuff

Article | March 5, 2020

The move was announced in a Microsoft blog, which somehow resisted the urge to use the term ‘end-to-end’ a lot. The thinking is that Microsoft’s Azure IoT platform is great at the datacenter end of things and Cisco is pretty hot at the edge. Industries increasingly want a bit of both from their IoT so this partnership has been created to provide that.Using software-based intelligence pre-loaded onto Cisco IoT network devices, telemetry data pipelines from industry-standard protocols like OPC-Unified Architecture (OPC-UA) and Modbus can be easily established using a friendly UI directly into Azure IoT Hub,” explains the blog, “Additional telemetry processing is also supported by Cisco through local scripts developed in Microsoft Visual Studio, where filtered data can also be uploaded directly into Azure IoT Hub. This collaboration provides customers with a fully integrated solution that will give access to powerful design tools, global connectivity, advance analytics, and cognitive services for analyzing IoT data.

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Fortinet Forges FortiAI Security Service

Article | February 25, 2020

Fortinet lent overworked and understaffed security operations (SecOPs) teams a helping hand today with the launch of FortiAI, an artificial intelligence (AI)-powered threat detection and remediation service.“FortiAI is designed to optimize security operations, enhance the productivity of the security analysts, and to reduce the false-positive rate,” said Jonathan Nguyen-Duy, VP of Fortinet’s global field CISO team, in an interview with SDxCentral.To do this, FortiAI utilizes a “self-learning” deep neural network (DNN) to automate rote security tasks to accelerate threat detection and remediation.“The practical reality is the complexity is expanding beyond the ability of conventional security operations to keep pace and so artificial intelligence and its subsets in machine learning and deep learning are all designed to automate those more mundane tasks,” Nguyen-Duy explained.

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Successful Cloud Migrations Made Easy

Article | March 16, 2020

TransAlta, an energy producer with gas, hydro, solar, wind, and coal facilities across the U.S., Canada, and Australia, leveraged data virtualization with the company’s cloud strategy. A few years ago, TransAlta decided to move 100% of its data to the cloud. The company centralized its data to reduce infrastructure, simplify data access, and scale storage. The biggest hidden challenge many companies face when trying to be completely cloud based is connecting the applications they accumulate over time. Whether they were developed and configured for on-premises environments, have specific security requirements, or are too old and complex to connect to data in the cloud, this presents a challenge.

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The Denodo Platform and Cloud Marketplaces – A Winning Combination

Article | April 7, 2020

Cloud marketplaces are not new and provide users with a smart, low-touch, easy way to get started with data management in the cloud. In today’s market buyers want better solutions to meet their personalized needs, and this has made public cloud marketplaces even more popular for doing business. Public cloud marketplaces leverage a cloud-based commerce model that enables businesses to evaluate a range of different options to solve a multitude of issues. As seen from the Denodo Global Cloud Survey 2020, cloud computing adoption continues to explode. According to Gartner, the global cloud market will reach $411 billion by 2020. Public cloud marketplaces are quickly becoming one of the preferred channels that companies use to research, purchase, and manage their apps. Here’s a closer look at how to develop a marketplace strategy to improve your tech delivery and help your team increase productivity. Opportunity awaits at the doorsteps of cloud users. In this blog, we will explore possibilities and options for working with marketplaces.

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Sana Technology

Sana Technology is an Egypt based system integrator with activities all over Egypt and near by region. It was founded in 2000 and it is subjected to Investment.

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