Cloud Native vs. Hosted: Organizational Impact

GAYATHRI | December 26, 2018

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Contact center leaders who are looking to move their customer experience applications from on-premises technology to the cloud generally go for two main options: cloud native or cloud hosted. In my my previous No Jitter post, I looked at the basic differences between these two approaches, including where each can be beneficial depending upon specific business needs. But how do differences between cloud-native and cloud-hosted applications play out within different organizations -- namely IT, operations, and finance? Here are some of the ways a decision for cloud native or cloud hosted can reverberate throughout these departments.

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