Delivering service assurance across a complex hybrid network

FRED PULVER | November 7, 2018

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Service assurance tools and processes have always been instrumental in helping achieve service excellence, and they remain hugely important in delivering the desired customer experience in the face of increasing customer expectations. However, the dynamic nature of emerging network technologies (including NFV, SDN and 5G), coupled with the interim transition between physical and virtual networks, has created an environment that is constantly changing – one which traditional assurance solutions were not built to handle.Indeed, managing networks has become a multi-layer problem involving a combination of physical, logical and virtual layers. And while assuring QoE within this dynamic and uncertain environment is far from straightforward, new service assurance solutions are close at hand.

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