VMware | September 22, 2022
VMware, Inc. announced it has been positioned by Gartner, Inc. as a Leader in the 2022 Gartner Magic Quadrant for SD-WAN. Gartner recognized VMware for its ability to execute and completeness of vision. Previously known as the Gartner Magic Quadrant for WAN Edge Infrastructure, this year’s report marks the fifth consecutive year that Gartner has recognized VMware as a Leader in SD-WAN.
Architected with the idea that the cloud is the network, VMware SD-WAN provides unparalleled reliability and simplicity in securely connecting users from the branch or home to cloud, SaaS, or traditional applications. These benefits stem in part from VMware and its partners investment in more than 150 points of presence worldwide that have high-speed, low-latency connections to major cloud and SaaS providers.
“VMware is honored to be recognized again by Gartner as a Leader in SD-WAN, We feel our extensive deployments of more than 600,000 branches across 18,000 customers have given us the ability to continually adapt to the evolving needs of SD-WAN customers. The unique insights gleaned from what enterprises need near- and long-term are a big reason why, we believe, we continue to be a leader in SD-WAN.”
Craig Conners, general manager, SASE, VMware
VMware SD-WAN is a part of VMware SASE. By delivering cloud networking and cloud security services with VMware SASE, customers can achieve:
With a cloud-first approach, VMware SD-WAN delivers a more secure, reliable, and optimal path to SaaS and IaaS providers via a unique global network of cloud-hosted gateways, allowing customers to simplify their path to cloud transformation. VMware provides customers and partners the option to host gateways themselves as well to take advantage of their own SaaS and IaaS on-ramps in a more efficient way than other SD-WAN providers.
Broad security options including an ICSA-certified branch firewall, third-party security workloads, and configurable business policies that direct traffic to the cloud or data center for better protection against attacks at all levels. Additionally, VMware provides Security Service Edge (SSE) capabilities to help customers better secure access to all web and cloud services as well as locally hosted applications.
Assured application performance with user access and an optimized experience for mission-critical apps, even during degraded network conditions.
Simplified operations that include cloud-based gateways and an orchestration platform to eliminate the management overhead normally required to maintain these components. Additionally, VMware Edge Network Intelligence provides true visibility and analytics into networks, end user and IoT devices. AIOps capabilities combine machine learning, AI, big data, and self-healing technologies to help network operations teams further simplify IT management.
Gartner does not endorse any vendor, product, or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
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This document was renamed from Magic Quadrant of WAN Edge Infrastructure to Magic Quadrant for SD-WAN in 2022.
VMware is a leading provider of multi-cloud services for all apps, enabling digital innovation with enterprise control. As a trusted foundation to accelerate innovation, VMware software gives businesses the flexibility and choice they need to build the future. Headquartered in Palo Alto, California, VMware is committed to building a better future through the company’s 2030 Agenda.
Agio | September 16, 2022
Agio, a leading cybersecurity and managed IT provider for financial services firms, published its inaugural 2022 Hedge Fund Managed IT Trends Report today. The survey, conducted earlier this year, captures the opinions and perceptions of recent, current, and future technology management and information security programs, initiatives, and readiness from 100 hedge fund practitioners across the technology, operations, cybersecurity, and compliance fields.
Survey respondents revealed that, coming out of the pandemic, firms are reevaluating their options with respect to in-sourcing versus outsourcing IT management. Looking ahead to the next two years, 89 percent of firms that currently in-source IT management said they are likely to allocate more spend to outsourced services. The driver behind this shift is a need for heightened security (54%), increased access to public cloud management and support expertise (46%), and more responsive end-user support (44%).
89% of firms that in-source IT management today said they plan to allocate more spend to outsourced services.
Of those firms already outsourcing IT management, 91 percent said they are likely to switch providers. Among the largest hedge funds that currently outsource (funds with +$5 billion AUM), nearly two-thirds (64%) reported they were likely to change service providers in the next 24 months because their current vendor is unable to support a public cloud environment.
In discussing how the managed service provider (MSP) model will change in the coming years, respondents predicted providers will employ artificial intelligence to remove service friction and increase service uptime (47%), as well as to enable support agents to be more responsive when issues do arise (47%). Most firms (51%) also predicted that MSPs will soon be measured and compensated by how well they limit break-fix issues versus how many issues they resolve.
"Viewing IT management and security operations through a single lens is essential to our vision of delivering secure, reliable, and resilient information systems, We also agree with survey respondents that MSPs must evolve now or perish. We've made meaningful investments in AI-driven tools that empower our support agents to deliver better client service and improved system availability. That combination of human brilliance and predictive analytics is the future of managed services."
Bart McDonough, CEO and Founder of Agio
Other topics explored in this year's report include how firms are adjusting to the impact of new regulations; what steps firms are taking to ensure system uptime and information security while supporting a distributed workforce; and how the industry is shifting with respect to managing systems on-prem, in the cloud, and across multiple cloud environments.
Agio is a hybrid cybersecurity and managed IT organization equipping the financial services and healthcare industries with next-generation cyber protection and technology support. Agio has extensive experience building, maintaining, optimizing, and securing IT infrastructure for the world's most prestigious client organizations. With more than 300 employees, our culture prioritizes frequent and timely communication to provide unrivaled, highly personalized service across all our solutions, including managed detection and response, 360° cybersecurity programs, virtual CISO (vCISO) support, technology hosting, monitoring, management, global service desk, desktop as a service, disaster prevention, and recovery. Agio is headquartered in New York, NY, with additional offices around the world.
VIRTUAL DESKTOP STRATEGIES
OpsRamp | September 15, 2022
OpsRamp, the digital operations management company, has partnered with Virtual Service Operations (VSO), a leader in hybrid and multi-cloud managed services, to power VSO’s virtual Service Quality Operations Division (vSQOD) Managed Services offering. VSO is using OpsRamp’s digital operations management platform for monitoring and alerting of hybrid and multi-cloud workloads and patching-as-a-service across its customer accounts.
VSO manages a variety of technologies, both on-customer-premises and in public cloud environments, all unified in the OpsRamp platform. The OpsRamp multi-tier, multi-tenant SaaS-based platform allows VSO to monitor and manage Amazon Web Services, Microsoft Azure, IBM Cloud, VMware, Kubernetes, and much more from a single pane of glass.
“The benefit of OpsRamp is that it goes across all of those different cloud environments and our on-premises footprint as well, We are able to monitor globally, by region, and by customer.”
Laura Richardson, Chief Technology Officer of VSO
VSO supports multiple environments 24/7 through its vSQOD service, using OpsRamp for alert handling, event correlation and escalation, integrated with Jira Service Management. Improved uptime, greater resiliency and security, and lower operational costs are all benefits customers have enjoyed from working with VSO, powered by OpsRamp.
“It all starts in OpsRamp,” said Richardson. “We use OpsRamp as a clearinghouse for alerts, then after event correlation it feeds Jira with actionable tickets. We can quiet the noise so the tickets that hit Jira get immediate focus.”
More than 60% of the vSQOD are veterans of the US Armed Forces. VSO founders Steve O’Keefe and John Birch launched the company at the start of 2018 with a veteran-centric mission propelled by their past experience working with highly-trained and adaptable service members. While some of vSQOD’s hires come to the firm with subject matter expertise in IT that they gained in the military, VSO offers transitioning service members with an interest in tech the opportunity to train with Skillbridge before separation from the armed forces. They can then advance their technical training through internal skill-mapping or partnership courses once in the field.
“We hire veterans, train them in teams and deploy them in teams,” said Richardson. “More than 200,000 people exit the military each year, after having spent years in one or more of the US military’s 4000 schools. It’s a great pool of talent to draw from. Veterans work well in teams, have excellent leadership qualities, and thrive as IT professionals. VSO’s Managed Services are outstanding because of them.”
“OpsRamp is honored to be the IT operations management platform of choice for VSO and support its mission of hiring and training veterans for careers in IT,” said Jim Lampert, vice president of global strategic accounts at OpsRamp. “OpsRamp helps MSPs to grow their business, improve customer outcomes and reduce operational costs.”
VSO is one of several recent customer success stories OpsRamp has announced in the MSP space including:
Liquid IT: Reduced alert noise by 95% resulting in lower mean time to detect and resolve incidents and increased service availability.
Pinnacle Technology Partners: Reduced alert floods so they now only have to respond to critical events, allowing them to reduce mean time to repair, and automate high-volume, time-consuming IT operations tasks.
WinWire: Reduced event noise by 90%, automated 70% of routine IT operations tasks and managed the same number of clients with 50% less staff effort.
OpsRamp is a digital operations management software company whose SaaS platform is used by managed service providers and enterprise IT teams to monitor and manage their cloud and on-premises infrastructure. Key capabilities of the OpsRamp platform include hybrid infrastructure discovery and monitoring, event and incident management, and remediation and automation, all of which are powered by artificial intelligence.
Virtual Service Operations is a U.S.-based Managed Services and Engineering firm for infrastructure, cloud, and hybrid environments. Its military veteran workforce provides reliable, secure, and cost-effective solutions for companies in need of a flexible, affordable approach to hybrid architecture and data management.