Home > Companies > C-Suite On Deck > Q&A with Paige O'Neill, CMO at Sitecore

Q&A with Paige O'Neill, CMO at Sitecore

Paige O'Neill, CMO of Sitecore is an experienced, data-driven B2B marketer with enterprise and mid-market SaaS experience that ranges from Fortune 100 to late stage startups and stages in between. Her career graph uniquely combines extensive product marketing and PR / communications backgrounds resulting in an adeptness at creating brand stories and differentiated positioning. 

In this thought-provoking Q&A with MEDIA 7, Paige shares her journey into the field of marketing and her unrelenting zest for technology.

MEDIA 7: What inspired you to get into Marketing?
PAIGE O'NEILL: My journey started when I was a Ph.D. student at New York University, and I thought I was on the road to become a college professor, but one day I had an interview at a high-tech PR firm for a part time job. The enthusiasm for technology at that agency changed the course of my life. I felt enamored with everything I heard about “PR” – even though at the time I didn’t even know what it actually was – so I dropped out of the Ph.D. program and started a career working for IBM’s PR agency. I loved technology communications, but wanted to tackle messaging from a more technical perspective, which led to my interest in product marketing. The transition from technology public relations to a product marketing role wasn’t an easy one. It’s an uncommon trajectory and there wasn’t a precedent at the company I worked for at the time, so I had to build my own path. In the end, I hustled to prove that I could leverage the skills I learned through my communications-focused position and translate them to a more product-focused role. It took persistence to prove that point.

"Success for marketers is defined by the ability to deliver experiences that are aware and adaptive to individual customers’ specific needs, in a way that is seamless to the end-user."



M7: What is your favourite part of working at Sitecore?
PN: I love working with organizations during times of change, and there’s a lot of that going on at Sitecore. We are in the midst of a complete marketing transformation at Sitecore that starts with our top-level messaging, augmenting those messages more towards the marketing department. We are doing this through a new visual identity and branding, an expansion of our demand generation function (which is scaling to map to new personas and go-to-market areas), and, finally, a complete digital transformation leveraging Sitecore’s technology to build a new version of our website and align our digital channels to the customer journey. It’s truly a thrill to be a part of.


"Consumers’ expectations outpace companies’ abilities; most organizations are still early in their efforts to transform the business for a digital world."



M7: What do you consider the biggest challenges for a CMO these days?
PN: Marketers have had to accept a heavy truth: it is up to consumers, not them, to decide when, where, and how to engage with their company. Success for marketers is defined by the ability to deliver experiences that are aware and adaptive to individual customers’ specific needs, in a way that is seamless to the end-user. In many cases, though, consumers’ expectations outpace companies’ abilities; most organizations are still early in their efforts to transform the business for a digital world. Getting there will take an investment in technology, and we’ll see marketers rely more on things like channel-agnostic services, machine learning capabilities, and data management systems. But marketers are also going to have to rethink their people and processes, so they have the right training and organizational design to make sure they can leverage the power of those technology investments.


"Marketers have to rethink their people and processes, so they have the right training and organizational design to make sure they can leverage the power of technology investments."



M7: The past year has seen Sitecore hiring four women in executive leadership roles. Is the gap between the number of men and women at Sitecore shrinking? How do you see it?
PN: Our CEO, Mark Frost, has always had a passion for diversity and bringing women into senior roles, and it’s been great to see him implement his proactive approach to inclusive hiring at Sitecore. As a result, diversity representation is definitely on the upswing - although we prefer to think of it as more than just a numbers game. Rather than having a quota for female hires, we focus on setting benchmarks that will ensure an equal representation of potential candidates for any position. We’re also taking a top down/bottom up approach to ensure that leadership is setting the right example, while every department is just as engaged in diversity practices.

M7: Knowing what you know now, what advice would you give your younger self?
PN: Speak up! Articulate your professional goals and don’t wait for someone to notice you and hope they will give you an opportunity. There’s no way for those around you to know what you want, if you don’t vocalize it. I think a lot of time women in particular think if they work hard, someone will notice them, they will earn that promotion or be selected for that exciting opportunity, but I know from personal experience that making your career ambitions known, can pay dividends.

ABOUT SITECORE

Sitecore is the global leader in digital experience management software that combines content management, commerce, and customer insights. The Sitecore Experience Cloud™ empowers marketers to deliver personalized content in real time and at scale across every channel—before, during, and after a sale. More than 5,200 brands––including American Express, Carnival Cruise Lines, Dow Chemical, and L’Oréal––have trusted Sitecore to deliver the personalized interactions that delight audiences, build loyalty, and drive revenue. Visit Sitecore to know more.

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PR Newswire | January 10, 2024

Global automaker Stellantis N.V. led the creation of the world's first virtual cockpit platform as part of its Stellantis Virtual Engineering Workbench (VEW) enabling the delivery of infotainment tech to customers 100 times faster than previous processes. The new platform uses the QNX Hypervisor in the cloud from BlackBerry, which is now on early access release via AWS Marketplace within the QNX Accelerate portfolio of cloud-based tools. Stellantis can now create realistic virtual versions of car controls and systems, making them behave just like they would in a real car, but without needing to change the main software that runs them, taking what used to take months to be achieved down to 24 hours in some cases. Accessing QNX Hypervisor via AWS Marketplace enables Stellantis to include a virtual cockpit high-performance computing (HPC) simulation into a cloud environment. This industry-first platform for mixed-criticality and multi-OS embedded application development includes QNX Hypervisor Amazon Machine Images (AMIs) and industry-standard hardware interfaces as defined in the VirtIO standard Trout v1.2. With tools such as virtualization of graphics, audio, and touchscreen/mouse/keyboard inputs, the solution offers little to no difference between running QNX Hypervisor-based systems in the cloud versus on real hardware. Software is a key building block for Stellantis to deliver clean, safe and affordable mobility, as outlined in the Dare Forward 2030 strategic plan, and the driving force behind the AI-powered STLA Brain, STLA SmartCockpit and STLA AutoDrive technology platforms. In 2022, Stellantis selected AWS as its preferred cloud provider for vehicle platforms and the companies began work on Stellantis' purpose-built, in-house VEW. Taking a software-driven approach and deploying the QNX Hypervisor in the cloud, Stellantis can accelerate customer feedback sessions, and with minimal effort, replicate the cockpit experience of a particular brand and vehicle, and make changes in real time to optimize the experience for the driver. This real-time feedback, underpinned by low-latency access to the cloud, allows Stellantis to solicit valuable feedback from its customer and developer base to build future infotainment features and applications. "Software is becoming increasingly crucial in vehicles, leading us to innovate in how we develop and validate it," said Yves Bonnefont, Chief Software Officer at Stellantis. "With our virtual cockpit, we're revolutionizing not just our approach, but also that of our suppliers and partners in the industry. Essentially, we're able to get closer to our customer's needs through this technology with faster development cycles, faster feedback loops, and quicker delivery of the technology they use and love. It's a leap towards customer-first innovation and efficiency in the automotive world." "We're delighted to introduce early access availability of our trusted QNX Hypervisor platform in the cloud, leveraging the vendor and platform-neutral VirtIO standard that QNX has long-supported for its importance in creating a true-to-life virtual development environment for embedded software," said Mattias Eriksson, President, BlackBerry IoT. "Working with Stellantis to launch the world's first commercial hypervisor in the AWS cloud helps to reduce complexity, accelerate innovation and cut costs on in-car software development throughout the entire product lifecycle." "Software virtualization and abstraction in the cloud is vital to accelerating development and maintaining feature delivery on-pace with consumer demand," said Wendy Bauer, Vice President and General Manager, Automotive and Manufacturing, AWS. "With BlackBerry's QNX Hypervisor on AWS Marketplace, Stellantis can easily harness the power of the cloud to reimagine research and development processes, architect more insightful ways to solicit and integrate feedback, and deliver functions faster than before that delight drivers and further the industry." Standard VirtIO interfaces are also used by a suite of automotive partners to scale their offerings across OEMs and enable plug-and-play across the OEM landscape. Recognizing the benefits, AWS fully supports the VirtIO industry standard for cloud simulation of cockpit HPCs. BlackBerry QNX launched QNX Accelerate in January 2023 with its portfolio initially featuring QNX Neutrino RTOS 7.1 and the QNX OS for Safety 2.2.3, each provided as Amazon Machine Images allowing QNX customers to run a QNX OS natively on AWS cloud hardware. The early access release of QNX Hypervisor in the cloud is available now and general availability will be announced later in 2024. About BlackBerry BlackBerry provides intelligent security software and services to enterprises and governments around the world. The company secures more than 500M endpoints including over 235M vehicles. Based in Waterloo, Ontario, the company leverages AI and machine learning to deliver innovative solutions in the areas of cybersecurity, safety, and data privacy solutions, and is a leader in the areas of endpoint management, endpoint security, encryption, and embedded systems. BlackBerry's vision is clear - to secure a connected future you can trust. About Stellantis Stellantis N.V. is one of the world's leading automakers aiming to provide clean, safe and affordable freedom of mobility to all. It's best known for its unique portfolio of iconic and innovative brands including Abarth, Alfa Romeo, Chrysler, Citroën, Dodge, DS Automobiles, Fiat, Jeep, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys. Stellantis is executing its Dare Forward 2030, a bold strategic plan that paves the way to achieve the ambitious target of becoming a carbon net zero mobility tech company by 2038, while creating added value for all stakeholders.

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