Server Virtualization, Security
businesswire | August 11, 2023
Syncro,an all-in-one professional services automation (PSA) and remote monitoring and management (RMM) platform for managed service providers (MSPs), today announces the addition of the newTeam plan for MSPs. Syncro is providing this new premium tier plan to equip growing MSPs with more advanced features and onboarding support that will help them better manage their team’s tasklist and business growth.
The new Team plan is designed for MSPs with multiple technicians and empowers them to organize and automate their workflows how they choose. The plan includes PowerBI reports with in-depth data aggregation and insights, more automation, stronger remote access capabilities, and ticket workflow enhancements offering more management oversight. The Team plan also provides more support convenience, giving MSPs the ability to schedule one on one troubleshooting sessions with Syncro technicians.
The addition of the Team plan allows MSPs to take advantage of features that will help them to solve the challenges that come with managing a growing business efficiently with many technicians and even more clients. This powerful plan offers the following benefits and features:
Enhanced Splashtop: Includes multi-monitor support and multiple techs per session.
Azure AD sync: Seamless integration with Azure AD to enable contact syncing and Microsoft 365 billing automation.
Real-time ticket automations & assignments: Streamlines your service desk operations.
PowerBI integration: Facilitates advanced analytics and business intelligence.
Scheduled database exports: Automatically export your Syncro data to a database of your choosing.
Personalized support and onboarding experience: Enjoy scheduled callbacks for technical issues and implementation experts to help you onboard.
The Team plan is available for $189/user/month. Syncro's current base plan (now renamed as Core) at $139/user/month is still available with all existing features, and at the same price. Both the Core and Team plans offer a no-contract monthly per user price, with unlimited endpoints and access to the entire Syncro platform including PSA/RMM and remote access functionality.
“Syncro’s first priority has been and will always be helping MSPs expand their business – from MSPs who are just starting out to MSPs who are well-established and experiencing rapid growth. The launch of the Team plan and the newest features is a direct result of listening to the needs of our growing partners and just another way we are supporting MSPs and enabling them to be more profitable,” said Emily Glass, CEO of Syncro.
Syncro's all-in-one PSA, RMM, and remote access software helps managed service providers (MSPs) run more efficient and profitable businesses. Pricing is refreshingly simple, with no contracts and flat per user pricing. A technology company with a human heart, Syncro is committed to diversity, inclusion, belonging and fair practices that benefit everyone—from customers and employees to the industry at large.
Virtual Desktop Tools
prnewswire | June 28, 2023
Ekinops (Euronext Paris - FR0011466069 – EKI), a leading network access and virtualization specialist, today announced an additional three new application vendors joining their Nuvla Marketplace of business applications, built by SixSq to accelerate the delivery and monetization of edge computing solutions.
SixSq's Nuvla is a proven B2B digital platform for industrialization and automation of containerized edge applications and device management. Nuvla enables, among other things, the deployment of these applications on the Ekinops OneAccess branded network equipment through OneOS6 middleware.
The latest innovative vendors selected to join the Nuvla App Vendor Programme are:
Varnish Software: Powerful caching and content delivery solutions.
LatenceTech: Monitor and predict network low latency in real-time.
Relimetrics: AI-based quality audit and process controls for manufacturing.
Customers from any business sector can easily procure, deploy and manage these cutting-edge apps using the Nuvla marketplace, either individually or in combination with any of the apps in the marketplace. The benefits include data sovereignty, cost savings and improved business continuity.
The Nuvla marketplace gives app vendors and customers tools to interact in a seamless way, including clear pricing and contractual terms. App vendors wishing to join the App Vendor Programme to have their apps published on the Nuvla marketplace are invited to get in touch with the SixSq team.
Ekinops is a leading provider of open, trusted and innovative network connectivity. We enable our customers’ success by delivering high value-added software-driven solutions. Our programmable and highly scalable solutions enable the fast, flexible and cost-effective deployment of new services for both high-speed, high-capacity optical transport as well as virtualization-enabled managed enterprise services. Our product portfolio consists of three highly complementary product and service sets: EKINOPS360, OneAccess and Compose. EKINOPS360 provides optical transport solutions for metro, regional and long-distance networks with WDM for high-capacity point-to-point, ring and optical mesh architectures, and OTN for improved bandwidth utilization and efficient multi-service aggregation. OneAccess offers a wide choice of physical and virtualized deployment options for Layer 2 and Layer 3 access network functions.
Virtual Desktop Strategies, Virtual Server Management
businesswire | August 09, 2023
Workspot, the intelligent VDI platform built for the multi-cloud era, announced today that Workspot Trends™ is available to its customers. Through this new offering, the company enables organizations to make data-driven decisions that help deliver outstanding performance to end users.
Historically, virtual desktop adoption has been hindered by poor end-user satisfaction. Workspot’s cloud-native VDI platform solves performance problems associated with latency and takes performance monitoring, troubleshooting, and optimization to new levels.
Workspot Trends collects key performance metrics, including direct, in-product, end-user survey results for every session, and user. IT teams can view the summary performance ratings, and begin to drill down into virtual desktop pools that show weaker end-user satisfaction ratings and compare them with pools that have higher ratings. This comparison yields insights into the specific conditions, whether that is CPU or memory usage, network conditions, round-trip time, and more, so IT teams can resolve the issue at the individual or pool level quickly.
Building upon comprehensive observability features inherent in the platform, including continuous collection and real-time analysis of millions of data points across endpoints, gateways, virtual desktop agents, enterprise connectors, and multiple clouds, Workspot Trends adds current and historical end-user satisfaction feedback to its performance analysis algorithm. Through this new solution, IT teams obtain actionable insights into the end-user experience over time.
“There is tremendous value in connecting performance data to the end-user experience,” said Richard Binning, Vice President, Technology at Nelson Worldwide. “With Trends, we’ll be able to have quicker insight into any issues people may be experiencing and resolve them faster. Additionally, our helpdesk and infrastructure teams can leverage these insights to proactively create ideal environments enabling the best possible performance for our teammates.”
“For too long, IT teams have been forced to trade off end-user satisfaction to achieve the security and flexibility benefits virtual desktops can deliver. We believe that understanding the end-user experience is critically important for delivering a working environment that supports maximum productivity and makes end users happy,” said Jimmy Chang, Chief Product Officer at Workspot. “With Workspot Trends, that tradeoff is no longer necessary. IT teams can gain deep visibility into how end users are experiencing their virtual desktops and apps, take action to fine-tune the overall virtual desktop estate, and deliver the best possible performance globally – while achieving the benefits of stronger security and greater business agility.”
Workspot is the only cloud-native, unified VDI platform that delivers enterprise-class virtual desktops and apps from multiple clouds and on-premises data centers to any device. This innovative service lets IT securely stream the right compute capabilities for each end user, to any device, anywhere they want to work. As the only cloud-native VDI solution that operates across all the major public clouds – Microsoft Azure, Amazon Web Services, and Google Cloud – as well as on-premises data centers, Workspot is uniquely positioned to address today’s remote work challenges by providing a highly-customizable approach to end-user computing. Enterprises can expect simplicity without compromises as they deploy, manage, and scale their virtual desktop and app estate globally. End users benefit from a seamless work experience - featuring outstanding performance for even the most graphics-intensive workloads - that boosts productivity and overall work satisfaction.