VIRTUAL DESKTOP STRATEGIES
OpsRamp | September 15, 2022
OpsRamp, the digital operations management company, has partnered with Virtual Service Operations (VSO), a leader in hybrid and multi-cloud managed services, to power VSO’s virtual Service Quality Operations Division (vSQOD) Managed Services offering. VSO is using OpsRamp’s digital operations management platform for monitoring and alerting of hybrid and multi-cloud workloads and patching-as-a-service across its customer accounts.
VSO manages a variety of technologies, both on-customer-premises and in public cloud environments, all unified in the OpsRamp platform. The OpsRamp multi-tier, multi-tenant SaaS-based platform allows VSO to monitor and manage Amazon Web Services, Microsoft Azure, IBM Cloud, VMware, Kubernetes, and much more from a single pane of glass.
“The benefit of OpsRamp is that it goes across all of those different cloud environments and our on-premises footprint as well, We are able to monitor globally, by region, and by customer.”
Laura Richardson, Chief Technology Officer of VSO
VSO supports multiple environments 24/7 through its vSQOD service, using OpsRamp for alert handling, event correlation and escalation, integrated with Jira Service Management. Improved uptime, greater resiliency and security, and lower operational costs are all benefits customers have enjoyed from working with VSO, powered by OpsRamp.
“It all starts in OpsRamp,” said Richardson. “We use OpsRamp as a clearinghouse for alerts, then after event correlation it feeds Jira with actionable tickets. We can quiet the noise so the tickets that hit Jira get immediate focus.”
More than 60% of the vSQOD are veterans of the US Armed Forces. VSO founders Steve O’Keefe and John Birch launched the company at the start of 2018 with a veteran-centric mission propelled by their past experience working with highly-trained and adaptable service members. While some of vSQOD’s hires come to the firm with subject matter expertise in IT that they gained in the military, VSO offers transitioning service members with an interest in tech the opportunity to train with Skillbridge before separation from the armed forces. They can then advance their technical training through internal skill-mapping or partnership courses once in the field.
“We hire veterans, train them in teams and deploy them in teams,” said Richardson. “More than 200,000 people exit the military each year, after having spent years in one or more of the US military’s 4000 schools. It’s a great pool of talent to draw from. Veterans work well in teams, have excellent leadership qualities, and thrive as IT professionals. VSO’s Managed Services are outstanding because of them.”
“OpsRamp is honored to be the IT operations management platform of choice for VSO and support its mission of hiring and training veterans for careers in IT,” said Jim Lampert, vice president of global strategic accounts at OpsRamp. “OpsRamp helps MSPs to grow their business, improve customer outcomes and reduce operational costs.”
VSO is one of several recent customer success stories OpsRamp has announced in the MSP space including:
Liquid IT: Reduced alert noise by 95% resulting in lower mean time to detect and resolve incidents and increased service availability.
Pinnacle Technology Partners: Reduced alert floods so they now only have to respond to critical events, allowing them to reduce mean time to repair, and automate high-volume, time-consuming IT operations tasks.
WinWire: Reduced event noise by 90%, automated 70% of routine IT operations tasks and managed the same number of clients with 50% less staff effort.
OpsRamp is a digital operations management software company whose SaaS platform is used by managed service providers and enterprise IT teams to monitor and manage their cloud and on-premises infrastructure. Key capabilities of the OpsRamp platform include hybrid infrastructure discovery and monitoring, event and incident management, and remediation and automation, all of which are powered by artificial intelligence.
Virtual Service Operations is a U.S.-based Managed Services and Engineering firm for infrastructure, cloud, and hybrid environments. Its military veteran workforce provides reliable, secure, and cost-effective solutions for companies in need of a flexible, affordable approach to hybrid architecture and data management.
Options | November 02, 2022
The accomplishment follows the VMware Cloud Provider Principal Partner Status awarded to the firm last year. Options also holds Cloud Verified status at NJ2, PRDC, LHC, LD4 and NY5 sites.
Cloud Verification assures that a partner is validated to expertly deliver cloud Infrastructure-as-a-Service across VMware’s best-in-class network, storage, and compute solutions to meet specific individual client needs.
It also enables customers to achieve unmatched consistency, performance, and interoperability levels for traditional and containerised enterprise applications based on the most advanced VMware cloud technologies.
“Toronto has emerged as a leader in the convergence of tech leadership, financial services and innovation, bringing best-in-class infrastructure even closer to our clients and bolstering our operational presence in the region. As the sixth certification in recent months, today’s news is a further demonstration of Options’ growing portfolio of VMware solution architecture and the continued rollout of service excellence, capability and choice for our customers across the capital markets.”
Options President and CEO Danny Moore
Today’s news comes as the latest in a series of strategic announcements for Options, including its tenth Microsoft Gold Partner status, its partnership with on-demand market data provider QUODD, hosting capabilities in Aruba IT3 Bergamo, and the launch of its Quantify and Data Store products.
In 2019, Options received investment from Boston-based Private Equity Firm Abry Partners. This investment has enabled Options to accelerate its growth strategy and develop its technology platform while expanding its global reach in key financial centres.
Options Technology is the No. 1 provider of IT infrastructure to global Capital Markets firms, supporting their operations and ecosystems.
Founded in 1993, the firm began life as a hedge fund technology services provider. Today, the company provides high-performance managed trading infrastructure and cloud-enabled managed services to over 550 firms globally, providing an agile, scalable platform in an Investment Bank-grade Cybersecurity wrapper.
Options clients include the leading global investment banks, hedge funds, funds of funds, proprietary trading firms, market makers, broker/dealers, private equity houses, and exchanges. With offices in 9 key cities; New York, Toronto, Chicago, London, Belfast, Hong Kong, Singapore, Tokyo and Auckland, Options are well placed to service its customers on-site and remotely.
In 2019, Options secured a significant growth investment from Abry Partners, a Boston-based sector-focused private equity firm. This investment has enabled Options to considerably accelerate its growth strategy to invest further in its technology platform and expand its reach in key financial centres globally.
Options has been named among the UK’s leading growth companies in the 2021, 2020, 2019, 2018, and 2017 Sunday Times HSBC International Track 200 league table.
About Abry Partners
Abry is one of the most experienced and successful sector-focused private equity investment firms in North America. Since its founding in 1989, the firm has completed over $82 billion of leveraged transactions and other private equity or preferred equity placements. Currently, the firm manages over $5.0 billion of capital across their active funds.
Lenovo | October 18, 2022
Lenovo today held its annual global innovation event, Tech World, sharing its vision for the evolution of collaboration across users, spaces, and devices to unlock unlimited possibilities in both real-world applications and the Metaverse. Lenovo unveiled new concepts, solutions, and emerging innovations that will define the way we work, learn, and engage in the digital world. The company also announced its vision for net-zero emissions, honing in on a credible and collaborative blueprint to addressing one of humanity’s greatest challenges.
Lenovo unveiled innovations including the first public showing of rollable proof of concepts for smartphones and laptop PCs. Infusing computing into rollable screens provides productivity, entertainment, and connectivity on a dynamic, adjustable, and larger screen, but on smaller device – addressing customer pain points and improving hybrid working productivity.
Also unveiled was the compelling interactive and physical holographic solution for immersive telepresence communication and teamwork, called Cyber Spaces. As data proliferation continues, Lenovo also showcased how its innovations, empowered by AI with edge computing, are enabling faster data processing at the source of its creation, transforming city streets, precision medicine, and shopping markets.
"Technology is transforming our future workspace and living space into a combination of virtual and physical worlds, enabled by the power of new IT infrastructure which is prevalent, expected and on demand, The power of innovation is not only digitalizing and smartifying all industries but also helping solve humanity's greatest challenges. For that purpose, Lenovo is doubling our investment in R&D to use smarter technology to empower a rapidly changing world.”
Lenovo Chairman and CEO, Yuanqing Yang
At Tech World ‘22, Lenovo unveiled:
Rollable Form Factor Innovations
Lenovo and Motorola unveiled rollable proof of concepts for smartphones and laptop PCs, ushering in a new potential era where this unique form factor enables more content and offers huge possibilities for the future to improve hybrid work and life. Designed to elevate multi-tasking, browsing, and mobile use cases, the new rollable proof of concepts are compact, yet don’t sacrifice screen size – enabling content on screen to be dynamically adjusted to the device as the expandable screen rolls inward into the base of the laptop, and smartphone.
Innovations for Productivity
Lenovo Freestyle app enables universal control and collaboration between a tablet and PC, allowing users to seamlessly pair and transform their tablet into a portable second screen to extend desktop space or a wireless touchscreen for their laptop.
motorola edge smartphones include Ready For Platform, which extends smartphone capabilities to bigger screens and allows for a mobile desktop experience, console-like gaming, content streaming and video chats
Lenovo revealed its Remote Work Enablement solution, which delivers hardware, software, and premium services straight to employees, and allows remote workers to get set up quickly.
Lenovo also presented a future concept called Cyber Spaces, which replicate an immersive face-to-face experience by providing an interactive, physical holographic solution for telepresence communication and teamwork.
Additionally, the event saw new advancements in “virtual personas” or “digital humans,” to address challenges posed by traditional video conferencing, including bandwidth, quality, and privacy.
Lenovo showcased its Production Decision Engine, which uses AI and big data to address digitalization pain points. Its Supplier 360 identifies, analyzes and mitigates supply chain risks to help plan for ‘what if’ scenarios.
The company also presented its Smart Services solution, which forecasts repair needs and optimizes the network of parts, service engineers and logistics support.
Lenovo demonstrated how its Virtual Classroom solution offers virtual teachers to students, providing personalized tests and recommendations.
The new remote video collaboration solution connects frontline workers with remote experts to perform repair jobs through real time marks.
Vision for Net-Zero by 2050
Lenovo shared its vision for net-zero emissions, and its first step toward that vision with near-term 2030 emissions reduction goals. Lenovo is aligning its emissions reduction goals to the Science Based Targets initiative in both the near and long-term to contribute to the goals of the Paris Agreement.
Lenovo highlighted the innovations that will help it realize its vision for net-zero, and the actions the company is taking across products and manufacturing to lower its carbon footprint.
Guest experts clarified the need for credible standards and collaboration between public and private entities in order to make progress toward a smarter, more sustainable future while clarifying the meaning and importance of net-zero commitments.
Edge and AI technologies Enabling Next-gen Data Processing
Lenovo and VMware announced an MOU for joint Edge and Cloud Innovation Labs, with plans underway to develop co-engineered edge, AI and multi-cloud solutions that will help accelerate business transformation across manufacturing and retail environments.
Lenovo showcased its ThinkEdge series of servers – including SE350 and SE450 – to show how the servers perform well under extreme conditions, with top-performance GPUs to support heavy AI .
Lenovo also presented XClarity, a unified, open cloud software management platform that simplifies IT orchestration, deployment, automation, metering, and support from edge to cloud. The company also showcased its Edge Cloud Platform, which enables various applications across vertical industries as well as its Hybrid Cloud Solution, which covers the full lifecycle of building, migrating, using and managing hybrid cloud.
Additionally, TruScale, an all-inclusive, subscription-based model, has expanded to more customers.
Lenovo also unveiled the findings of its global multi-industry research study of 500 chief technology officers (CTOs). The study uncovered CTO’s viewpoints on how traditional IT will continue to evolve into a ‘New IT’ architecture where client devices, edge computing, cloud computing, network and AI all work together to address common pain points and provide solutions that drive further global digitalization across all industries.
Tech World ‘22 coincides with Lenovo’s global Think30 celebration, honoring 30 years of ThinkPad’s and ThinkSystem’s purposeful design and engineering innovation. Building on this legacy, the company unveiled the broadest enterprise portfolio enhancement in its history, designed to accelerate global IT modernization with the new Lenovo Infrastructure Solutions V3, and celebrated over 200 million ThinkPad devices sold. Lenovo continues to redefine device innovations, including with the recent launch of the new ThinkPad X1 Fold, the next generation of the world’s first foldable PC.
Lenovo Chairman and CEO, Yuanqing Yang delivered the Tech World ‘22 keynote speech and shared insight into how Lenovo’s smarter technology is empowering people everywhere to change their world for the better.
In the keynote, Yang was joined by Lenovo business leaders and leading global CEOs, including Cristiano Amon, President and CEO of Qualcomm; Pat Gelsinger, CEO of Intel; Julie Sweet, Chair and CEO of Accenture; as well as Lisa Su, CEO of AMD, and Arvind Krishna, Chairman and CEO of IBM. Customers and partners including Stefano Domenicali, President and CEO from Formula 1® and Panos Panay, Executive Vice President and Chief Product Officer from Microsoft also discussed the role of Lenovo’s smarter technology in empowering intelligent transformation.
Dr Yong Rui, Lenovo’s Chief Technology Officer, discussed how Lenovo will develop Metaverse tech solutions to empower intelligent transformation. He highlighted how Lenovo’s core technology and innovations across devices, servers, software, and solutions will connect the virtual and physical worlds.
During the main keynote session, Luca Rossi, President of Lenovo’s Intelligent Devices Group, presented new future concepts. From consumer innovations that improve life to productivity and collaboration solutions, new form factors like the rollable laptop PC and smartphone proof of concepts, and even emerging AI and Metaverse solutions like the new Lenovo ThinkReality VRX virtual reality solution will empower future generations as they navigate the digital transformation of our evolving world.
Kirk Skaugen, President of Lenovo’s Infrastructure Solutions Group, presented the evolution of computing everywhere. Kirk discussed the need to immediately harness data across all industries to intelligently transform. Lenovo’s smarter infrastructure is enabling this transformation, via servers, storage, and services. Kirk was joined by leaders from VMware and the Barcelona Supercomputing Center as he showcased how Lenovo is leading AI at the edge to help customers harness the power of the global data growth (expected to double by 2025) happening across today’s changing IT landscape.
Ken Wong, Executive Vice President and President of Lenovo’s Solutions & Services Group, discussed how the role of a CIO has expanded as the world digitizes. Ken also highlighted the value of industrial Metaverse solutions, the importance of digital workspace solutions and how optimizing track management for engineers can improve infrastructure such as public transportation, in real time. Claudia Contreras, Executive Director of Lenovo’s Global Sustainability Services also highlights that Lenovo’s services can help customers work toward their own sustainability goals, no matter where they are in their journey.
Laura Quatela, Senior Vice President and Chief Legal Officer at Lenovo highlighted the ways Lenovo is working toward enhanced sustainability across its product offerings on its journey to net-zero. In addition to sustainable product innovations, Laura shares sustainable improvements Lenovo is making to lead the way in low-emissions manufacturing, as well as Lenovo’s intentions to share and report its progress for a credible, collaborative approach to emissions reduction. These sustainability efforts were bolstered by Yang’s closing announcement of Lenovo’s commitment to a vision for net-zero by 2050.
Lenovo is a US$70 billion revenue global technology powerhouse, ranked #171 in the Fortune Global 500, employing 75,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world’s largest PC company by further expanding into key growth areas including server, storage, mobile, solutions and services. This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and sustainable digital society for everyone, everywhere.