Serviceaide | May 21, 2020
Serviceaide's next-generation virtual agent technology targets learning beyond natural language processing to incorporate context awareness, intent handling.
Luma virtual agent technology is redefining service and support across a wide range of industries and use cases in countries around the world.
This includes new and improved administration tools, advances in virtual agent skills development, improved natural language processing performance, and new flexibility.
Serviceaide, Inc., a global provider of intelligent, enterprise service management solutions, today announced the launch of the Luma Virtual Agent 2.X Series, with a new architecture designed to provide superior digital support and service. In addition, the 2.X series sets the stage for integration of deeper, more powerful automation and knowledge management capabilities to be launched later this year. Serviceaide's next-generation virtual agent technology targets learning beyond natural language processing to incorporate context awareness, intent handling, and more.
Luma virtual agent technology is redefining service and support across a wide range of industries and use cases in countries around the world. Leveraging AI to deliver a whole new level of service and support is more important than ever. And we have the experience, proven use cases and ongoing advancements in product functionality, making our Luma VA a mature offering in the market,
Wai Wong, President and CEO of Serviceaide.
The Luma VA 2.X series architecture will enable the integration of powerful new automation and knowledge management capabilities to be launched later this year. This includes advanced analytics and reporting. Luma VA currently supports integration across all service management platforms and the leading communications channels.
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We actively seek customer feedback and are committed to incorporating their requests and future business needs into our technology and capabilities. After rapid iterative improvements based on customer feedback to our 1.x product series, the Luma VA 2X series represents another big step forward in AI-powered service and support,
Abed Farhan, SVP Customer Relationships.
The first release in the series is Luma Virtual Agent (VA) 2.4, which provides enhanced administration capabilities and end user usability. This includes new and improved administration tools, advances in virtual agent skills development, improved natural language processing performance, and new flexibility and customer choice in deployment options and pricing.
Luma VA 2.4 is available by end of May and includes the following benefits:
Easier to use and administrate
Luma VA 2.4 offers a wide range of new and improved administration tools and capabilities to make it easier and more cost efficient to use, customize and operate. This includes an improved graphical user interface for easier development and administration, and a new dashboard to simplify the tracking and reporting of ROI metrics and KPIs. Luma VA 2.4 dramatically improves the ratio of administrators needed to support service and support analysts.
Next-generation user experience through improved skills building
Teaching Luma to quickly and efficiently handle a wide range of service requests becomes even easier with Luma VA 2.4. The solution now enables the use of sub-skills that result in greater granularity and control in how Luma responds to end-user and customer conversations.
Improved NLP performance and responsiveness
Luma VA 2.4 features improved conversational processing based on the industry's leading NLP engine. The new engine significantly improves conversational responsiveness by reducing latency and lag times in language processing.
More choice and flexibility in deployment options and pricing
Responding to our customers' requests, Luma 2.4 is now available in both public cloud and private cloud deployments. In addition, to better serve their business models, customers can now choose different pricing alternatives based on either number of users or usage time.
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Serviceaide is a leader in intelligent service and support. Serviceaide's vision is to transform service management, across ITSM, ESM and Customer Service. Serving customers around the world, Serviceaide applies breakthroughs in artificial intelligence, machine learning and natural language processing to deliver better experiences, provide enhanced self-service and empower service owners. Serviceaide transforms service through digital labor conversations, automation and knowledge.
VIRTUAL SERVER INFRASTRUCTURE
Juniper Networks, Sinet | August 24, 2021
Juniper Networks, a leader in secure, AI-driven networks, announced that SINET, one of Cambodia’s largest internet and telecommunication service providers, has selected Juniper Networks to upgrade its network infrastructure, accelerating time-to-value for customers in Cambodia. Building on a long-term relationship, SINET has partnered with Juniper Network for further upgrades and to deploy advanced network solutions, deepening the foundation for its exponential growth.
As one of the fastest-growing economies in ASEAN, Cambodia is on the cusp of a digital revolution, with mobile connections having risen to 128.8 percent of its total population1 in 2021. With SINET’s network infrastructure upgrades, enterprise users can now use a common framework to manage the exponential increase of endpoints accessing campus and data centers. In today’s era of hybrid work environments, SINET delivers high-speed connectivity and services to both business and residential customers for smooth video teleconferencing and streaming services.
With nearly 20 years of presence in Cambodia, SINET has consistently introduced new network solutions to simplify, connect and empower businesses across the country. The company currently operates over 200 active network points of presence (POPs), providing fast and reliable internet connection to main cities and provincial towns, as well as remote districts and villages, fulfilling its vision to connect all corners of Cambodia.
Juniper Networks was selected for this network infrastructure upgrade having grown and delivered quantifiable success alongside SINET as a long-term partner. With the expansion of the Ethernet Virtual Private Network – Virtual Extensible LAN (EPVN-VxLAN) IP Fabric and Metro-Ethernet transport networks expansion project completed in 2018 and early 2021, SINET was able to smoothly implement the solutions from end-to-end, completing both deployments with almost no downtime.
Juniper Networks’ QFX Series Switches provide the building blocks for the EVPN-VxLAN IP Fabric, offering SINET an efficient and scalable way to build and connect its expansive network.
Juniper Networks’ ACX Series Universal Metro Routers are at the core of SINET’s latest 200G Metro-Ethernet expansion project, bolstering its nationwide fiber network and maintaining its competitiveness with one of Cambodia’s most advanced networks.
With the completion of these network upgrades, SINET has provided more stable and secure services to its customers while laying the foundation for future growth in line with the Cambodia ICT Masterplan announced in 2020.
Juniper Networks is dedicated to dramatically simplifying network operations and driving superior experiences for end users. Our solutions deliver industry-leading insight, automation, security and AI to drive real business results. We believe that powering connections will bring us closer together while empowering us all to solve the world’s greatest challenges of well-being, sustainability and equality.
Lenovo Infrastructure Solutions | September 07, 2021
Lenovo Infrastructure Solutions Group (ISG) announced it will be the first-to-market with VMware’s software solution for the edge running on the resilient ThinkSystem SE350 Edge Servers. The new solution will be delivered directly to customer edge sites with the VMware software solution pre-loaded on a pair of ruggedized and security enhanced ThinkSystem SE350. In addition, Lenovo also announced the enhancement of Lenovo Open Cloud Automation management software to automate the planning, deployment and ongoing management of datacenter cloud deployments all the way to edge sites. Organizations can now plan their data center cloud and edge infrastructure solutions using the same management software.
Hybrid work is the next reality, accelerating the need for edge to cloud solutions and Lenovo is working to build smarter infrastructure solutions so customers can successfully navigate this hybrid workplace. “For better business continuity, improved applications and user experiences, hybrid cloud models are being deployed both in the cloud and at the edge. The new solution announced today supports this hybrid model,” said Charles Ferland, Vice President and General Manager, Edge Computing and Communication Service Providers at Lenovo ISG. “It can save up to half of the servers normally needed and takes full advantage of the built-in networking features of the ThinkSystem SE350 to further remove any other networking elements at the edge sites.”
VMware's Software Solution for the edge
Lenovo will be the first-to-market with VMware and its forthcoming software solution for the edge running on Lenovo’s ThinkSystem SE350. This solution will simplify networking with built-in switching and wireless connectivity, eliminating the need for external network devices at the edge and allowing for smoother and more seamless operation. VMware customers will soon be able to enjoy the same environment they want in their data center, directly at their edge locations, through ordering this integrated and pre-loaded bundle.
“We’re excited to collaborate with Lenovo as customers are taking their innovation from the data center to the public cloud to the edge,” said Muneyb Minhazuddin, VP, Edge Computing, VMware.
This new solution is ideal for remote sites that need to be able to process data closer to its creation and closer to users, including retail stores, manufacturing sites, and schools, to name a few. Because of the ruggedized nature of the ThinkSystem SE350, this solution will be able to sustain extreme temperatures and high levels of shock. In addition, the encrypted hard disks along with motion and tamper detection will be in place to help keep the data and device safe.
Lenovo Open Cloud Automation
Deployment of distant edge sites requires a management toolset that seamlessly allows organizations to automate tasks, without requiring specialized staff on-site. Lenovo has enhanced its Lenovo Open Cloud Automation software solution to now include edge-supported features, driving accelerated time to value for customers with cutting-edge management capabilities. This single interface automates the planning, deployment and ongoing lifecycle management of the physical and virtual infrastructure required to host cloud applications in the data center and at thousands of edge sites.
Lenovo Open Cloud Automation solution has helped customers, such as T-Systems maintain its IT legacy and make it future-ready. T-Systems needed to save costs and modernize its infrastructure with an open, end-to-end automated platform that could host future workloads for customers on and off premises while maintaining its legacy environments. “Standard use cases are now 100% automated within the platform through LOC-A,” said Thomas Rumpf, CTO Private Cloud at T-Systems. “However, we are still able to customize services via highly automated blueprints, which has led to cost efficiency in the range of 30 to 40% for our clients.”
Lenovo is a US$60 billion revenue Fortune Global 500 company serving customers in 180 markets around the world. Focused on a bold vision to deliver smarter technology for all, we are developing world-changing technologies that power (through devices and infrastructure) and empower (through solutions, services, and software) millions of customers every day and together create a more inclusive, trustworthy, and sustainable digital society for everyone, everywhere.