VMWARE

Employee Surveillance Measures Could Threaten Trust and Increase Staff Turnover, VMware Research Finds

VMware | November 15, 2021

Employee Surveillance Measures Could Threaten Trust and Increase Staff Turnover, VMware Research Finds
VMware, Inc., a leading innovator in enterprise software, shared results of a global study that revealed the rise in employee performance and trust established in new hybrid working models could be under threat from an increase in the implementation of remote monitoring measures.

The study, “The Virtual Floorplan: New Rules for a New Era of Work,” conducted by Vanson Bourne on behalf of VMware, found that 70 percent of companies surveyed have either already implemented or are planning to implement employee surveillance measures to monitor employee productivity since the shift to hybrid working. Among these organizations, the measures being taken include the monitoring of emails (44%), web browsing (41%) and collaboration tools (43%), as well as video surveillance (29%), attention tracking via webcams (28%) and keylogger software (26%). However, 39 percent of companies that have already implemented device monitoring, and 41 percent of companies who are currently in the process of doing so, are in fact seeing “drastically increased” or “increased” employee turnover.

The research findings suggest there is a delicate balance to be struck as businesses look for new ways to assess employee performance beyond presentism. From the employee perspective, three quarters (75%) agree that moving to a distributed working environment has meant that their performance – and not traditional metrics such as time spent in the office – is being valued more by their employers. And, 79 percent of employees agree that remote work technologies have enabled them to work more efficiently than before. 74% of organizations have had to develop new ways to measure employee productivity. Among these organizations, the new approach to monitoring productivity has been achieved through the use of performance-focused solutions including regular catch-ups with managers to discuss workloads (55%), assessing output and agreed deliverables (53%) and using new project management software (47%).

However, now that direct reports are not necessarily sitting a few cubicles away, employers are evolving new ways to monitor and quantify employee productivity. While approaching six in ten (59%) employees recognize their organization has had to develop new ways to monitor productivity as part of the move to hybrid working, transparency remains critical. A quarter of employees (24%) don’t know whether their organization has implemented device monitoring systems on their devices to monitor their productivity.

“Globally we are seeing organizations shift permanently to hybrid work models that don’t require knowledge workers to be office-based all the time. With this shift, employers should proceed with caution when replacing presentism with monitoring tools. Monitoring and performance are two very different things. Digital workspace tools enable people to work from anywhere and our research shows employees are feeling more valued and trusted. A lack of transparency and measurement by ‘stealth and numbers,’ can quickly erode employee faith and lead to talent heading for the door, in a highly competitive and challenging skills market.”

Shankar Iyer, Senior Vice President and General Manager, End-User Computing, VMware

Employee surveillance is one of many topics touched on in The Virtual Floorplan: New Rules for a New Era of Work. Other key findings include:

  • New “workplace tribes” have emerged via digital tools used by employees. The stabilization of hybrid work has resulted in a new kind of office floorplan — a “virtual floorplan,” which is based more on affinity, shared goals, and shared values than physical proximity. The virtual floorplan comes with new rules, as well as new success factors for employees, leaders, and teams. View the infographic.
  • We’ve entered a new era of transparency and trust. With less central control and in-person interaction, transparency and trust are emerging as vital qualities that leaders must embrace to advance and unify their organizations in a hybrid-by-default world. View the infographic.
  • Security is a team sport. The virtual floorplan introduces countless freedoms for employees — and just as many security risks for IT. With less direct control over apps, devices, and networks, IT is navigating a new paradigm where security is a team sport. View the infographic.

Methodology
VMware commissioned a survey, undertaken by an independent research organization, Vanson Bourne, in July and August 2021. 7,600 respondents were surveyed globally, consisting of HR, IT and business decision makers as well as employees across IT, Manufacturing, engineering and production, Financial services, Business and professional services, Retail and wholesale, Energy, oil/gas and utilities, Distribution and transport, Public healthcare, Construction and property, Public Education, Telecommunications, Consumer services, Local government, Central government, Media leisure and entertainment, Private education, Private healthcare, Hospitality and others. All organizations surveyed have 500 or more employees globally. The countries surveyed include UK, Germany, France, Italy, Netherlands, Russia, Poland, Norway, Sweden, Spain, UAE, Saudi Arabia, US, Canada, Japan, Australia, India, China, Singapore and South Korea.

About VMware
VMware is a leading provider of multi-cloud services for all apps, enabling digital innovation with enterprise control. As a trusted foundation to accelerate innovation, VMware software gives businesses the flexibility and choice they need to build the future. Headquartered in Palo Alto, California, VMware is committed to building a better future through the company’s 2030 Agenda.

Spotlight

Some IT initiatives are a natural fit for cloud computing. Disaster recovery (DR) is one of them. In this technical white paper, we’ll explain how to help protect onpremises production virtual machines (VMs) with VMware recovery technologies and use EMC storage solutions to replicate VMs to an off-premises cloud service provider. Derived from years of managed virtualization experience, the following DR-to-the-Cloud best practices are designed to give organizations like yours insight into a validated architecture that helps minimize downtime.

Related News

Intent Data in the Age of Data Regulation

DECK 7 | March 23, 2020

Since the implementation of Data Protection Act in 2018, the approach behind the use of data has changed dramatically. Our clients and customers don’t just want a great experience, they also want to make sure they can trust us. Tweet This! And it makes perfect sense in the present time and space. But as data is considered a key factor in positive customer experience, the U.S. brands and agencies have found it to be increasingly complicated to earn customer trust while remaining compliant.

Read More

VIRTUAL SERVER MANAGEMENT

Nokia will Assist PLDT and Smart in Transforming Their Nationwide Network and Standardizing Virtualization Environment

Nokia | May 19, 2021

PLDT, the Philippines' largest, fully integrated telecommunications group, and its wireless subsidiary Smart Communications will use Nokia's Digital Operations software, cloud infrastructure software, and AirFrame servers to improve their nationwide network. PLDT and Smart will use the suite of solutions to standardize their virtualization environment for multi-vendor applications. The deployment, which is already underway, would enable PLDT and Smart's integrated network to increase agility, flexibility, and reduce operational costs and time to market while delivering new consumer and enterprise services, with the primary goal of significantly improving customer experience, delivery speed, and production cost. Nokia will use the Digital Operations software to simplify the management of network functions, as well as network- and customer-facing services, throughout their lifecycle. The solution will manage two interrelated flows as PLDT and Smart's interconnected network transitions from physical to virtual form. It will first be in charge of the network function lifecycle, from onboarding to runtime and finally decommissioning. Then it will make the lifecycle for orchestrating services and network slices across the network simpler, from design to deployment and assurance. This will enable PLDT and Smart to improve operational efficiency while still being more agile in their delivery of new market-facing services. Nokia will also standardize PLDT and Smart's Network Function Virtualization Infrastructure (NFVI) as the single NFVI for the implementation of various vendors' Virtualized Network Functions throughout the Philippines' South Luzon, Visayas, and Mindanao areas. Nokia's NFVI cloud infrastructure and IP Multimedia Subsystem (IMS) core can be used to deploy applications, operations, and network management solutions. About Nokia We develop technologies that enable the whole world to work together. We are committed to innovation and technology leadership across mobile, fixed, and cloud networks as a trusted partner for vital networks. With the support of the award-winning Nokia Bell Labs, we create value through intellectual property and long-term research. We help build the capabilities needed for a more prosperous, secure, and inclusive world by adhering to the highest standards of integrity and security.

Read More

VMware to Offer SD-WAN Edge on Equinix's Network Edge & Expand Global Footprint on Platform Equinix

Equinix, Inc. | September 21, 2020

Equinix, Inc. the global interconnection and data center company, today announced an expanded collaboration with VMware to help enterprises accelerate digital transformation. As part of this expansion, VMware will offer its SD-WAN Edge as a virtual network function (VNF) on Equinix's Network Edge. VMware is also extending its presence in Equinix International Business Exchange™ (IBX®) data centers across the Americas, Europe, Asia-Pacific and the Middle East to enable greater connectivity for customers on a global scale.

Read More

Spotlight

Some IT initiatives are a natural fit for cloud computing. Disaster recovery (DR) is one of them. In this technical white paper, we’ll explain how to help protect onpremises production virtual machines (VMs) with VMware recovery technologies and use EMC storage solutions to replicate VMs to an off-premises cloud service provider. Derived from years of managed virtualization experience, the following DR-to-the-Cloud best practices are designed to give organizations like yours insight into a validated architecture that helps minimize downtime.