Virtual Desktop Strategies

Evolve IP & Anywhere365 Group Create an Enterprise-Grade Receptionist Solution

Evolve IP
Evolve IP a premier international service provider of Work Anywhere™ solutions announced that it has partnered with PeterConnects, part of Anywhere365® Group, to integrate and provide Microsoft Teams-focused communication and contact center solutions for enterprise organizations.

This partnership will further mobilize the deployment of Evolve IP's enterprise-grade Anywhere Receptionist solution. The Anywhere Receptionist solution is a state-of-the-art telephone operator console that tightly integrates with Microsoft Teams and provides a range of smart features for improved call handling and efficient call distribution.

The Anywhere Receptionist from Evolve IP
The Anywhere Receptionist solution is designed to optimize efficiencies, streamline customer interactions, and improve overall operator and caller experience in Microsoft Teams. It achieves all of this from a single, secure, integrated pane of glass.

The secure, cloud-hosted application enables attendants, receptionists, and contact center teams to elevate their remote working experience by providing full visibility into the availability and present status of all team members.

Evolve IP's Anywhere Receptionist solution delivers the following features and more:
  • Presence information of all users
  • Queue management
  • Intuitive and modern user interface
  • Drag and drop call transfer
  • Customizable widgets
  • Callback reminders
  • Automatic voicemail and email capabilities
  • Contact management and monitoring
  • Secure, browser-based cloud application

Deep Integration for Maximum Collaboration and Communication

"Anywhere Receptionist is deeply integrated into collaboration and communication platforms like Microsoft Teams, thereby extending its benefits beyond the contact center into every part of an organization. This empowers businesses to take communication to a new level and support their remote workforce," 

Autumn Salama, Chief Integration Officer of Evolve IP

Erik van Arkel, Global Head of Partnerships, Anywhere365 Group, explains, "I'm proud to see how our efforts to always innovate our products and go-to-market are a reason for service providers such as Evolve IP to connect with our family of brands. Our aim is to always maximize the potential of time in any customer dialogue. This relationship will support that aim, together with our continued growth, as we look to meet the growing demand for communications solutions on top of Microsoft Teams. We're looking forward to collaborating with this aspiring partner that has a solid reputation and footprint in their markets."

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Leostream Enhances Security and Management of vSphere Hybrid Cloud Deployments

Business Wire | January 29, 2024

Leostream Corporation, the world's leading Remote Desktop Access Platform provider, today announced features to enhance security, management, and end-user productivity in vSphere-based hybrid cloud environments. The Leostream platform strengthens end-user computing (EUC) capabilities for vSphere users, including secure access to both on-premises and cloud environments, heterogeneous support, and reduced cloud costs. With the Leostream platform as the single pane of glass managing EUC environments, any hosted desktop environment, including individual virtual desktops, multi-user sessions, hosted physical workstations or desktops, and hosted applications, becomes simpler to manage, more secure, more flexible, and more cost-effective. Significant ways the Leostream platform expands vSphere’s capabilities include: Security The Leostream platform ensures data remains locked in the corporate network, and works across on-premises and cloud environments, providing even disparate infrastructures with the same levels of security and command over authorization, control, and access tracking. The Leostream platform supports multi-factor authentication and allows organizations to enforce strict access control rules, creating an EUC environment modeled on a zero-trust architecture. Multivendor/protocol support The Leostream platform was developed from the ground up for heterogeneous infrastructures and as the connection management layer of the EUC environment, the Leostream platform allows organizations to leverage vSphere today and other hypervisors or hyperconvergence platforms in the future as their needs evolve. The Leostream platform supports the industry’s broadest array of remote display protocols, including specialized protocols for mission-critical tasks. Consistent EUC experience The Leostream platform enables IT to make changes to the underlying environment while ensuring the end user experience is constant, and to incorporate AWS, Azure, Google Cloud, or OpenStack private clouds into their environment without disruptions in end-user productivity. By integrating with corporate Identity Providers (IdPs) that employees are already familiar with, and providing employees with a single portal they use to sign in, the Leostream platform offers simplicity to users too. Connectivity The Leostream Gateway securely connects to on-prem and cloud resources without virtual private networks (VPNs), and eliminates the need to manage and maintain security groups. End users get the same seamless login and high-performance connection across hybrid environments including corporate resources located off the internet. Controlling cloud costs The Leostream Connection Broker implements automated rules that control capacity and power state in the cloud, allowing organizations to optimize their cloud usage and minimize costs, such as ensuring cloud instances aren’t left running when they are no longer needed. The Connection Broker also intelligently pools and shares resources across groups of users, so organizations can invest in fewer systems, reducing overall cost of ownership. “These features deliver a streamlined experience with vSphere and hybrid or multi-cloud resources so end users remain productive, and corporate data and applications remain secure,” said Leostream CEO Karen Gondoly. “At a time when there is uncertainty about the future of support for VMware’s end-user computing, it’s important to bring these options to the market to show that organizations can extend vSphere’s capabilities and simultaneously plan for the future without disruption to the workforce.” About Leostream Corporation Leostream Corporation, the global leader in Remote Desktop Access Platforms, offers comprehensive solutions that enable seamless work-from-anywhere environments for individuals across diverse industries, regardless of organization size or location. The core of the Leostream platform is its commitment to simplicity and insight. It is driven by a unified administrative console that streamlines the management of users, cloud desktops, and IT assets while providing real-time dashboards for informed decision-making. The company continually monitors the evolving remote desktop landscape, anticipating future trends and challenges. This purposeful, proactive approach keeps clients well-prepared for the dynamic changes in remote desktop technology.

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