Service Express | July 05, 2022
Service Express, a leader in global data center and infrastructure solutions, announces the acquisition of managed services provider iTech Solutions Group and cloud hosting provider iInTheCloud. The acquisitions bring expanded IBM-specific offerings and IBM Gold Business Partner status to Service Express customers in the U.S. This deal replicates the company's existing IBM services, expertise and IBM Gold Business Partner status in the U.K. to bring comprehensive solutions to customers internationally.Based in Connecticut, iTech has over 20 years of experience offering expert solutions as an IBM Gold Business Partner. The company has worked alongside financial services, manufacturing and retail organizations, helping customers leverage IBM i infrastructure strategies. The acquisition of iTech brings a team of certified technical consultants, IBM i system administrators and skilled technicians with a deep understanding of IBM Power® Systems.
At iTech, we take pride in our dedication to the success of our people and customers, said Pete Massiello, President of iTech Solutions Group. Joining Service Express gives us the ability to expand our service offerings to existing and new customers, which was challenging as a smaller organization. I'm looking forward to working with the Service Express team to create synergy and bring our solutions to more companies around the globe.
In addition to hardware solutions, consulting and managed services, iTech provides customers with IBM i cloud hosting solutions by utilizing iInTheCloud infrastructure. iInTheCloud is a cloud hosting provider with Tier III data centers built on IBM Power Systems to deliver secure, scalable and resilient solutions for companies running IBM i, AIX and PowerLinux.
iInTheCloud allows organizations to host production, test, development or replicate environments to support disaster recovery and business continuity. The company's Michigan-based data centers grant companies access to redundant power, cooling and communication feeds ensuring environments are highly available.
"My focus has always been on creating flexible, reliable, and scalable solutions for IBM i and Power System customers around the Midwest," said Larry Bolhuis, Co-President of iInTheCloud. "With Service Express' headquarters only minutes from our data centers, the company has been the go-to service provider for many of our customers, as well as for iInTheCloud since its inception. I'm excited to expand our support options and capabilities for our new and existing customers."
Service Express offers an extensive portfolio of solutions, including data center maintenance, managed and infrastructure services designed to help customers maintain and evolve their digital IT strategies.
"The acquisition of iTech and iInTheCloud accelerate the expansion of our managed and infrastructure service offerings to the U.S., We anticipate strong company growth as we continue to broaden and diversify our solutions, bringing a wider portfolio of services to customers in the U.S. and U.K."
-Ron Alvesteffer, President and CEO of Service Express
About Service Express
Service Express is an industry-leading data center solutions provider specializing in global multivendor maintenance, hybrid cloud, managed and infrastructure services, hardware solutions and more. Companies around the globe trust Service Express to deliver reliable end-to-end support. Service Express' flagship technology, ExpressConnect®, helps IT teams automate support with monitoring, ticketing, integrations and account management. For more information, visit serviceexpress.com.
About iTech Solutions Group
iTech Solutions, an IBM Gold Business Partner, helps organizations get the most performance, utilization and return on investment from existing or new IBM Power® Systems running IBM i, while ensuring critical business data is secure. Offerings include IBM Power Systems and storage, managed administration and OS subscription services, IBM i cloud hosting, OS Upgrades, PTF maintenance, HMC and FSP Upgrades, security assessments and remediation, HA replication solutions, DR testing, tape and disk encryption, virtual tape libraries, and more. For more information, visit itechsol.com.
iInTheCloud specializes in IBM i cloud hosting solutions by leveraging IBM Power® and IBM Flash Systems in its Tier III data centers. The company works alongside organizations to deliver secure, scalable and resilient solutions to meet specific system requirements. With iInTheCloud's secure cloud, companies can consolidate workloads, increase server utilization, reduce capital costs, lower management costs, virtualize and provision memory, processor, and I/O resources. For more information, visit iinthecloud.com.
VIRTUAL DESKTOP STRATEGIES
EPOS | July 01, 2022
EPOS, a worldwide premium brand that creates high-end audio solutions for better communication and collaboration, and 10ZiG, a global leader of virtual desktop endpoint hardware and software, have collaborated to provide EPOS audio devices and management software that are optimized for 10ZiG Windows 10 IoT Thin Client endpoint devices.
The recent worldwide pandemic triggered the greatest work-from-home (WFH) change in corporate history, and it is still influencing how we work today. It was only natural for EPOS and 10ZiG to collaborate so that the globe could use hardware and software for remote and hybrid virtual desktop installations. The relationship between EPOS and 10ZiG evolved into an ideal match for virtual desktop infrastructure (VDI) and voice communication in both office and remote setup solutions. Having the most sophisticated technologies in place, such as supported remote Thin Client endpoints and audio headsets, makes unified communications and associated platforms easier and more enjoyable to use.
EPOS Connect VDI is the client program that provides different asset management functionalities, allowing IT administrators to control EPOS audio devices throughout the whole enterprise using the user-friendly EPOS Manager UI. EPOS Manager is a robust on-premises or cloud-based IT management system that allows an organization's EPOS headsets and speaker phones to be managed, updated, and configured from any location.
10ZiG Windows 10 IoT Thin Client device versions 4610q, 6010q, and 6110 are compliant and function flawlessly with EPOS headsets and speakerphones, notably the ADAPT 660, for entry-level to high-demand customers. Companies can enhance concentration and productivity everywhere with the certified combination solutions from EPOS and 10ZiG.
The EPOS product lines include a variety of exceptional features like superior call clarity, stereo sound, adaptive ANC, and a unique UC optimized solution with machine learning increased microphone performance. The 10ZiG product lines are a collection of x86-based Thin & Zero Client endpoints with a variety of hardware configurations, including variable display connections, fiber possibilities, free centralized administration through the 10ZiG Manager, and more.
VIRTUAL DESKTOP TOOLS
Netcracker Technology | July 21, 2022
Netcracker Technology announced today that it has been ranked as the leader in Telco Republic’s inaugural Disrupter Quintant for Next-Generation Telecom Operations and Business Support Systems. The report evaluated eight of the leading technology suppliers in the BSS/OSS market across a number of key strategy and execution criteria.
Telco Republic has positioned Netcracker as the leader in the Disrupter category due to a number of factors, including future-proof technology innovations; the ability to address all next-generation BSS and OSS requirements in a single suite supported by professional services; and the expertise to guide CSPs toward forward-looking architectures and use cases.
“Netcracker’s work with leading-edge digital service providers, its integrated digital platform and strong innovation strategy were just a few of the reasons that we placed the company in the leading position of our first-ever Disrupter Quintant, a competitive ranking of vendors that specialize in innovation and disruption in the emerging Next-Generation Telecom Operations and Business Support Systems market,” said Martina Kurth, CEO and Founder of Telco Republic. “With the market trending towards automation, AI, analytics, machine learning, omnichannel customer experience and critical partner ecosystems, Netcracker has the technology and foundational knowledge to remain extremely competitive going forward.”
“Netcracker has been a leader in BSS and OSS for many years and is constantly pushing the boundaries of innovation, CSPs are concerned about challenges such as monetizing 5G services, delivering convergent bundles, deploying solutions in the public cloud and providing a consistent customer experience, and Netcracker’s expertise and background can help them navigate these new challenges.”
Norbert Scholz, Head of Telco Research & Advisory at Telco Republic
“This market-leading ranking from Telco Republic is strong validation of the successes we have enjoyed in recent years,” said Ari Banerjee, SVP of Strategy at Netcracker. “We have been signing high-profile deals that are based on the results of our commitment to research and development, working with partners across the industry and recognizing the critical role security, multi-cloud and customer experience play in the success of our customers.”
About Netcracker Technology
Netcracker Technology, a wholly owned subsidiary of NEC Corporation, offers mission-critical digital transformation solutions to service providers around the globe. Our comprehensive portfolio of software solutions and professional services enables large-scale digital transformations, unlocking the opportunities of the cloud, virtualization and the changing mobile ecosystem. With an unbroken service delivery track record of more than 25 years, our unique combination of technology, people and expertise helps companies transform their networks and enable better experiences for their customers.