Server Virtualization, Security
businesswire | August 11, 2023
Syncro,an all-in-one professional services automation (PSA) and remote monitoring and management (RMM) platform for managed service providers (MSPs), today announces the addition of the newTeam plan for MSPs. Syncro is providing this new premium tier plan to equip growing MSPs with more advanced features and onboarding support that will help them better manage their team’s tasklist and business growth.
The new Team plan is designed for MSPs with multiple technicians and empowers them to organize and automate their workflows how they choose. The plan includes PowerBI reports with in-depth data aggregation and insights, more automation, stronger remote access capabilities, and ticket workflow enhancements offering more management oversight. The Team plan also provides more support convenience, giving MSPs the ability to schedule one on one troubleshooting sessions with Syncro technicians.
The addition of the Team plan allows MSPs to take advantage of features that will help them to solve the challenges that come with managing a growing business efficiently with many technicians and even more clients. This powerful plan offers the following benefits and features:
Enhanced Splashtop: Includes multi-monitor support and multiple techs per session.
Azure AD sync: Seamless integration with Azure AD to enable contact syncing and Microsoft 365 billing automation.
Real-time ticket automations & assignments: Streamlines your service desk operations.
PowerBI integration: Facilitates advanced analytics and business intelligence.
Scheduled database exports: Automatically export your Syncro data to a database of your choosing.
Personalized support and onboarding experience: Enjoy scheduled callbacks for technical issues and implementation experts to help you onboard.
The Team plan is available for $189/user/month. Syncro's current base plan (now renamed as Core) at $139/user/month is still available with all existing features, and at the same price. Both the Core and Team plans offer a no-contract monthly per user price, with unlimited endpoints and access to the entire Syncro platform including PSA/RMM and remote access functionality.
“Syncro’s first priority has been and will always be helping MSPs expand their business – from MSPs who are just starting out to MSPs who are well-established and experiencing rapid growth. The launch of the Team plan and the newest features is a direct result of listening to the needs of our growing partners and just another way we are supporting MSPs and enabling them to be more profitable,” said Emily Glass, CEO of Syncro.
Syncro's all-in-one PSA, RMM, and remote access software helps managed service providers (MSPs) run more efficient and profitable businesses. Pricing is refreshingly simple, with no contracts and flat per user pricing. A technology company with a human heart, Syncro is committed to diversity, inclusion, belonging and fair practices that benefit everyone—from customers and employees to the industry at large.
Virtual Desktop Tools, Virtual Desktop Strategies, Server Virtualization
PR Newswire | September 01, 2023
Netskope, a leader in Secure Access Service Edge (SASE), today announced the launch of Proactive Digital Experience Management (DEM) for SASE, elevating best practice from the current reactive monitoring tools to proactive user experience management. Proactive DEM provides experience management capabilities across the entire SASE architecture, including Netskope Intelligent SSE, Netskope Borderless SD-WAN and Netskope NewEdge global infrastructure.
Digital Experience Management technology has become increasingly crucial amid digital business transformation, with organizations seeking to enhance customer experiences and improve employee engagement. With hybrid work and cloud infrastructure now the norm globally, organizations have struggled to ensure consistent and optimized experiences alongside stringent security requirements.
Gartner predicts that "by 2026, at least 60% of I&O leaders will use DEM to measure application, services and endpoint performance from the user's viewpoint, up from less than 20% in 2021." However, monitoring applications, services, and networks is only part of a modern DEM experience, and so Netskope Proactive DEM goes beyond observation, providing Machine Learning (ML)-driven functionality to anticipate, and automatically remediate, problems.
Sanjay Beri, CEO and co-founder of Netskope commented, "Ensuring a constantly optimized experience is essential for organizations looking to support the best productivity returns for hybrid workers and modern cloud infrastructure, but monitoring alone is not enough. Customers have told us of the challenges they face managing a multi-vendor cloud ecosystem and so we have yet again innovated beyond industry standards, providing experience management that can both monitor and proactively remediate."
For issue identification, Netskope Proactive DEM uniquely combines Synthetic Monitoring with Real User monitoring, creating SMART monitoring (Synthetic Monitoring Augmentation for Real Traffic). This enables full end-to-end 'hop-by-hop' visibility of data, and the proactive identification of experience-impacting events. SMART monitoring enables organizations to anticipate potential events that might impact upon network and application experience.
While most SASE vendors rely on "gray cloud" infrastructure - built on public cloud - which limits their ability to granularly identify and control any issues, Proactive DEM leverages Netskope NewEdge - the industry's largest private cloud infrastructure - to deliver 360 visibility and control of end-to-end user experience while providing mitigation of issues, including using various self-healing mechanisms, before the user recognizes their experience has degraded.
Netskope, a global SASE leader, helps organizations apply zero trust principles and AI/ML innovations to protect data and defend against cyber threats. Fast and easy to use, the Netskope platform provides optimized access and real-time security for people, devices, and data anywhere they go. Netskope helps customers reduce risk, accelerate performance, and get unrivaled visibility into any cloud, web, and private application activity. Thousands of customers trust Netskope and its powerful NewEdge network to address evolving threats, new risks, technology shifts, organizational and network changes, and new regulatory requirements.
Virtual Desktop Tools, Desktop
PR Newswire | July 05, 2023
Other World Computing® The leading end-to-end ecosystem solution provider of computer hardware, accessories, and software for both consumers and professionals – today announced the release of MacDrive 11 with full APFS support, making it the most complete single solution for seamlessly accessing Mac-formatted drives and media on a Windows PC. Along with complete access, MacDrive 11 performs more than 40% faster than other available solutions – all while protecting your data from failure.
For over 25 years, MacDrive has been the industry standard for reading, writing and managing HFS+ Mac disks in Windows. MacDrive 11 builds on this strong tradition by adding unmatched support for APFS disks with full read and write access, and protections not available in any other solution. MacDrive is the most robust, most advanced utility enabling users to share drives between Macs and PCs. MacDrive 11 comes in two variations; Standard to access almost any APFS or HFS+ formatted Mac drive, and Pro with advanced disk support for OWC's SoftRAID and Apple RAID 0/1 volumes.
MacDrive 11 APFS Functionality Highlights:
Read and write: MacDrive 11 is the only solution that provides full read-and-write support for APFS volumes–even if the volume has duplicated files or has been backed up by Time Machine.
Crash Protection: Unlike other solutions, if an APFS disk is unexpectedly unplugged, existing files and data are safe, and won't be corrupted.
Multi-volume disks: APFS allows users to create multiple volumes in a single partition and share free space between volumes. Only MacDrive lets user effortlessly switch between volumes to access all of their data.
Formatting: Don't have a Mac, but want to share files with someone that does? MacDrive enables the creation APFS and HFS+ volumes right on a PC.
Snapshots: When backed up with Time Machine, macOS creates "snapshots" on APFS volumes. MacDrive provides access to all snapshots, letting users restore deleted or edited files from previous states, even when a Time Machine backup isn't available.
Duplicated files: In macOS, APFS files can be instantly duplicated, without consuming additional disk space. Only MacDrive provides full read-write access to duplicated files on APFS volumes.
Make Windows Smarter
Once installed, MacDrive 11 makes Windows "Mac aware" by enabling PCs to read and write Mac disks just like PC disks. There is nothing to launch or learn; simply connect a Mac disk and access almost any hard drives, SSDs (solid state drives), CDs, DVDs, floppies, and more.
Additional MacDrive 11 Features:
Full circle compatibility: Streamline editing and collaboration processes by sharing Mac disks with Windows users as well as formatting Mac disks direct from a PC for true cross-platform workflows.
Repair Mac disks: MacDrive's Disk Repair feature will automatically detect issues with Mac disks and will fix common errors on disks (HFS+ only).
Time Machine backups: Browse through Time Machine backups as well as copy those files and folders to a Windows PC.
Native or virtual: Works with Apple's Boot Camp utility and virtualization software like VMware Fusion or Parallels.
File defragmentation: Improve disk performance with automatic file defragmentation and optimization (HFS+ only).
Read-only option: "Read Only" mode is perfect for forensic specialists and law enforcement to prevent changes to disks.
About Other World Computing (OWC)
Other World Computing (OWC), founded in 1988, provides Mac and PC enthusiasts with reliable solutions for computer hardware, accessories, and software at both the consumer and professional levels. In opposition to our disposable world, OWC's products are intended to serve as the life-extending foundation of personal and/or professional digital life, from capture to completion, enabling users to maximize their technology investments. The company has extended its quality, long-term solutions for creative professionals to serving enterprises, small businesses, and education administration. OWC's award-winning team of technologists, engineers, creatives, and professionals have a passion for improving technology and are dedicated to bringing the best solutions that last and true leadership in doing so sustainably for the benefit of all.