Virtual Desktop Strategies, Virtual Server Management
PR Newswire | August 25, 2023
Liquidware,the leader in digital workspace management, today announced their first SaaS solution, Liquidware CommandCTRL™, is now generally available at this week's VMware Explore event. CommandCTRL is the only SaaS real-time remediation solution that includes a DVR-like function that provides expeditious point-in-time problem solving. The many other features provide business benefits such as reduced time to resolution of incidents that increases productivity and improves user experience. CommandCTRL is a cost effective solution as there is no infrastructure required with minimal training to get up to speed. With the majority of troubleshooting being done in the background while the user is uninterrupted provides improved user sentiment.
CommandCTRL has four key differentiators to other solutions on the market today:
DVR-like playback functionality- Playback-mode captures 30-days history so admins can see exactly what occurred in the environment at specific dates and times
AI integration - with ChatGPT for process identification
Protocol mirroring - displays the protocol to the physical machine endpoint
Switch - seamlessly switch and navigate between two distinct environments: the local desktop and the cloud-based desktop.
"CommandCTRL fills a gap in the market for assisting organizations in expediting incident resolution, the solution is purpose-built to support interactive remediation of remote workspaces," commentedJason Mattox, CTO Liquidware. "While CommandCTRL is a standalone product, we envisage many customers buying it to accompany their Stratusphere™ UX investment."
In a recent Gartner® research report* it states, "To address the demands of digital business, IT service desks must reduce the number of simple and repeatable incidents and service requests they process manually." Gartner recommends Infrastructure and Operations leaders focused on IT operations transformation should, "Eliminate the cause of low-value, avoidable issues and requests to focus business productivity teams on high-priority work."
CommandCTRL adds another dimension of enterprise management to Liquidware's industry-leading solutions that include ProfileUnity™ user environment management, FlexApp™ application layering and Stratusphere™ UX digital experience monitoring.
Other key features include:
Real-time metrics data updates every three seconds
Real-time remediation actions speed problem identification and resolution
Threshold violations are highlighted in real-time mode and inDVR, these highlights alert the admin to end users' problems in seconds
Admins have two separate ways to shadow users: Quick Assist and Remote Assist
Multi-tenant membership allows partners to be a member of customers' sites to assist with remediation
Powershell and Cmd options for creating scripts to automate needed functions
Full scripting store organizes custom and external scripts for easy access and implementation.
Liquidware is a leader in digital workspace management solutions for Windows desktops. The company's products encompass all facets of management to ensure the ultimate user experience across all workspaces – physical, virtual, DaaS or in the cloud. Enterprises across the globe utilize Liquidware solutions to dramatically decrease time spent managing desktops, while delivering increased security, flexibility, and scalability. Supported platforms include Microsoft physical, Azure Virtual Desktop (AVD), Windows 365, Citrix Desktops, VMware Horizon, Amazon WorkSpaces, and Dizzion Frame. Liquidware products are available through a global network of partners.
Virtual Desktop Strategies, Virtual Server Management
businesswire | August 18, 2023
LogicMonitor, a leading SaaS-based unified observability platform for hybrid IT infrastructure, today announced expanded integrations, insights and workflows to the LM Envision Platform. LogicMonitor is also introducing Dexda, an event management solution that filters through the noise of thousands of daily alerts by using advanced machine learning (ML) techniques, contextual enrichment capabilities and deduplication efforts. Together, these additions allow customers to reach a significantly lower mean time to resolution and lower risks to the business.
“Every business is under tremendous pressure to seamlessly deliver exceptional digital performance,” states Christina Kosmowski, CEO, LogicMonitor. “To efficiently do that, our customers look to us to contextualize the overwhelming amount of data within their complex IT environments.“
The core of LogicMonitor’s platform has been built with advanced machine learning, intelligence and automation, combined to abstract complexity and deliver business impact through IT data collaboration. The company has focused its product roadmap in the areas of intelligence, experience and extensibility.
Intelligence and Automation
Dexda is the next evolution of AI Ops. It is built on top of LogicMonitor’s extensive data set and integrated into its platform, so users can effortlessly move from alerting to automating actions. Key attributes of Dexda include:
Adaptive Correlation- Alerts are automatically re-clustered when a more optimal option is detected.
ServiceNow Ready- Automatically enriches Dexda alerts with ServiceNow CMDB data to drive additional context for ML correlations.
User-defined Correlation- Dexda admins can now fine-tune the ML models to meet their unique needs or build new ML models.
In addition to Dexda, LogicMonitor has also delivered:
Event-Driven Ansible Integration- This jointly developed solution with Red Hat assists with auto-remediation and auto-troubleshooting. This integration lets customers trigger remediation workflows in Ansible and act in accordance with predefined rules.
Datapoint Analysis- Leverages machine learning techniques to find related metrics and patterns across different resources, which in turn reduces MTTR and increases productivity.
Unified Platform Experience
A unified platform experience is critical for consistency, adaptability and scalability while reducing tool sprawl and data complexity. Troubleshooting in hybrid modern environments requires a contextual and intuitive UX across devices, services and networks. This modernization and unification effort is the key to continually delivering new capabilities to users and keeping time to value short for new customers.
UI Modernization- Optimized to present information in complex hybrid environments. Components for all parts of the LM Envision platform now include bulk actions, better search and filtering and new editors for LogicModules.
Expanded Cloud Support- 20 new out-of-the-box dashboards for AWS and Azure, accelerating time to value while providing service-specific views for more insight into health, performance and availability.
Log Ingest and Filter Simplification- Introduced declarative UI to simplify log collection and configuration. Users can also add custom LM Properties to the logs which allows for more flexible searching and potentially faster MTTR.
Digital Experience Monitoring- Synthetic tests now support multi-factor authentication (MFA) and automated alerts for latency and error conditions.
As a trusted partner in the advancement of monitoring across on-prem, hybrid and cloud environments, LogicMonitor continues to invest in new ways to manage and monitor network equipment through integrations woven tightly into its overall platform experience.
Improved VMware vSphere Support- Support for vSphere 8 and automation for the discovery and monitoring of new ESXi Hosts and mission-critical Virtual Machines, eliminating manual processes – reducing the time, resources and risk involved in repeatable remediation processes.
Cisco Meraki and Catalyst SD-WAN- These new integrations make it easier than ever to monitor Cisco environments in the broader context of one's heterogenous hybrid infrastructure. Customers can now get alerted about anomalous events, visualize network traffic usage and see how Cisco vEdge/cEdge (formerly Viptela), SD-WAN Controllers, Meraki Security Appliances, Switches, Wireless Access Points and Smart Cameras connect to their network and where alert conditions exist.
Improved Kubernetes Monitoring- Greater coverage and deeper visibility into frequently changing cloud environments with new support and coverage for Amazon Elastic Kubernetes Service (Amazon EKS) Anywhere and enhanced Kubernetes helm and scheduler monitoring.
SaaS Monitoring-M365 and Okta logs allow users to clearly understand why problems happen, pinpoint the root cause and quickly troubleshoot alongside alerts.
By advancing many key features of its platform, LogicMonitor customers can harness the full potential of their data to make informed decisions with confidence and efficiency. This approach not only streamlines operations, but also provides clarity and precision to the complexities of their IT landscape.
LogicMonitor’s SaaS-based observability intelligence platform, LM Envision, helps ITOps, CloudOps, DevOps, CIOs, and business leaders gain operational visibility into and predictability across the technologies that modern organizations depend on to deliver extraordinary employee and customer experiences. LogicMonitor seamlessly enables unified observability across infrastructure, networks, clouds, containers and applications, empowering companies to focus less on troubleshooting and more on innovation.
Virtual Desktop Strategies, Backup and Disaster Recovery
businesswire | August 04, 2023
Kinetic Business, a leading network technology provider, has launched a new cybersecurity product, Managed Detection and Response (MDR), designed exclusively for business customers. The all-in-one security solution protects business data, network, applications, and users from evolving and sophisticated cyber threats.
As cyberattacks become more frequent and complex, companies of all sizes are struggling to keep up with the ever-changing threat landscape. Kinetic MDR unifies stand-alone services, including firewalls, content filtering, and a 24/7 Security Operations Center (SOC) into one robust threat management system, making network security easy and accessible for businesses.
Kinetic MDR provides a proactive approach to cybersecurity by continuously monitoring and analyzing network activity, detecting and responding to potential threats, and providing remediation strategies. It takes the burden of security management off a business by integrating a firewall, intrusion prevention, and continuous monitoring. This offers the reporting and compliance posture businesses need.
“In today’s digital world, data security has to be a top priority for companies, no matter their size, industry, or location,” said Marc Dyman, executive vice president of Kinetic Business and Kinetic Wholesale. “We know cyberattacks are on the rise and that it’s not a question of if an attack will happen, but when. Companies need to have sufficient security measures, but they don’t have to go it alone. We’re proud to offer a comprehensive solution backed by global leaders in the security sector.”
Kinetic MDR features an award-winning firewall and a dedicated Security Operations Center (SOC) from silversky,a leader in the cyber defense space.
Kinetic Business customers can benefit from:
Monitoring: Complete visibility and control over cyber threats, backed by a dedicated team of experts (SOC) available 24/7/365
Management: Upgrades and patch management for hardware, weekly reporting, and a user-friendly customer portal
Response: An intrusion prevention system, security information and event management, as well as web content filtering for malware and bad actors
Automated security services (anti-virus) to stop advanced threats and disruptions
“The consequences of a data breach can be devastating for a small business, including loss of revenue, damage to reputation, and legal liability,” said Cary Conrad, president of SilverSky. “Kinetic’s offering not only secures data and reduces the risk of hacks and breaches; it also reduces the daily burdens and activities of a company’s IT team.”
About Kinetic Business
Kinetic by Windstream is a business unit of Windstream, a privately held communications and software company. Kinetic provides premium broadband, entertainment and security services through an enhanced fiber network to consumers and businesses primarily in rural areas in 18 states. The company also offers managed communications services, including SD-WAN and UCaaS, and high-capacity bandwidth and transport services to businesses across the U.S. Additional information is available at KineticBusiness.com.
Today’s organizations are playing catch-up, chasing alerts with a scarcity of experienced people, time, and budget. It’s time to change the rules of engagement with SilverSky, the world’s leading Managed Detection and Response platform for threat detection, log management, and response. SilverSky gives our customers enhanced Vision, Velocity, and Vigilance. The Vision to be an advanced technology company, developing the depth and complexity of analysis to shield them from cyber risk, regardless of their size or journey. The Velocity to attack cyber risk at light speed, constantly ramping up our rate of learning, and slashing the time to detect and respond. The Vigilance to combine deep human experience, military-grade behavioral tracking, and machine learning, to protect our customers’ attack surface as vigorously as their bottom lines. By delivering consistently on these values, our SOC teams’ customer satisfaction rating is over 98% globally.