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Vox Mobile Expands Help Desk and Support Capabilities to Offer Desktop Support

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Vox Mobile announced expansion of its Outsourced Endpoint IT Support offerings with Desktop Support. Known for providing the most comprehensive mobile device help desk and support with a customer satisfaction rating of more than 90%, Vox Mobile now provides that same level of service and experience with complete endpoint support services for Windows and Mac desktops as well as virtual desktop infrastructure (VDI).

"Our complete endpoint support services provide our customers with a holistic approach to support instead of having to juggle separate entities for their mobile devices and desktops," says Ron Pollock, Vox Mobile Chief Operating Officer. "Having all their support interwoven in one help desk enables users to get answers faster than through multiple channels or utilizing in-house resources, where help desk support is not a priority."

This integrated endpoint management approach means customers will have 24/7 support provided by a technical staff with years of expertise managing and supporting a variety of devices. Services include:

  • Patch management
  • Application management
  • Security, including antivirus and malware, disk encryption, and web filtering
  • Remote support
  • User support

"Outsourcing your IT management and support to a team that has the most up-to-date training qualifications and real-world expertise means you receive best-in-class service, including first-call resolution. Every ticket is a priority for us, whereas your internal resources are often too entrenched in business-critical tasks to manage minor issues like passwords or troubleshoot bigger issues," says Erin Glancy, Vox Mobile Senior Vice President of Customer Experience.

Vox Mobile customers can expand their desktop support level with management and deployment of desktop hardware, EMM administration, and end-user support for mobile OS devices. This puts all your support needs together, with one vendor and one bill to cover all your fulfillment, management, and support needs.

"As a single source for managed mobility services (MMS) and now desktop support, Vox Mobile enables our customers to streamline the IT endpoint management of all their devices," adds Glancy. "Instead of focusing on their IT devices, customers can focus on the strategic initiatives that are core to their business."

About Vox Mobile

As a single source mobility service provider, Vox Mobile is uniquely positioned to improve your users' endpoint IT experiences. We help enable you to drive success with custom mobile consulting and strategy services, provide your end-users with the answers they need to keep your business moving forward, and deliver flexible service options to meet your changing mobile device needs, packaged together at one predictable price.

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