POLY HELPS EMPOWER CONTACT CENTER WORKERS

| November 11, 2019

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It’s a well-documented trend that the rise of digital channels such as webchat, apps, FAQs, etc., has led to a change in the way contact centers handle interactions. The routine, “easy” interactions are now handled by self-service channels. Deflecting these low-value interactions has enabled contact centers to improve productivity and efficiency. But if easy interactions are handled on self-service, then the calls that reach agents are becoming harder and more complex, and they’re likely to be problems not expected or encountered before. Customers also expect the resolutions or answers to be provided very quickly. If this doesn’t happen, an escalation to another channel happens swiftly. In fact, recent research indicates that over half (55%) of these self-service instances eventually escalate to voice interactions with contact center agents.
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Advanced Computer & Network Corp

Advanced Computer & Network Corporation designs, manufactures and markets high-performance, competitively priced data storage JetStor RAID systems. With an extensive line of storage solutions for any computing platform and operating system, comprehensive free technical support, and fast on-time product deliveries, AC&NC brings freedom of choice to all clients, from workgroup to enterprise. Our RAID systems ensure rapid, round-the-clock access to all of the information our customers rely on to move forward in the 21st century.

Spotlight

Advanced Computer & Network Corp

Advanced Computer & Network Corporation designs, manufactures and markets high-performance, competitively priced data storage JetStor RAID systems. With an extensive line of storage solutions for any computing platform and operating system, comprehensive free technical support, and fast on-time product deliveries, AC&NC brings freedom of choice to all clients, from workgroup to enterprise. Our RAID systems ensure rapid, round-the-clock access to all of the information our customers rely on to move forward in the 21st century.

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