Aberdeen Demonstrates ROI of Content for CX

24-7 Pressrelease | May 08, 2019

Aberdeen, a research firm and intent-based sales and marketing solutions provider, supported by Kapost, recently released new research showing best-in-class B2B firms significantly benefit by executing on consistent, intentional content strategies supporting end-to-end customer experience (CX). Best-in-Class firms see 48% greater customer lifetime value (LTV) and nearly 300% greater year-over-year improvement in customer effort scores. The considered purchase process today is long and involves a large group of stakeholders. Only the right information can cut through the chaos. Marketing and sales teams need to create content that speaks in a consistent voice across all channels to create a frictionless customer experience," said Kapost CEO, Toby Murdock.

Spotlight

Discover more about MacStadium's new virtualization platform, Orka -- Orchestration with Kubernetes on Apple. Why did we build Orka? How do you work with Orka? Why is working with macOS different? All of these questions and more are answered here.


Other News
VMWARE

Dialpad Welcomes Prashanti Aduma as Chief Information Officer

Dialpad | January 12, 2022

Dialpad, Inc., the industry leader in AI-powered communication and collaboration, announced the appointment of Prashanti Aduma as the company’s first Chief Information Officer (CIO). With more than 20 years of demonstrated leadership and project management experience at high-growth startups and enterprises, Aduma will play a significant role in advancing the core business systems, data, and security framework in concert with Dialpad’s rapid growth and global scale. Aduma is a transformative leader who brings deep experience in building world-class IT organizations and driving global strategic initiatives to enable next-generation technologies. Aduma joins Dialpad from Salesforce where she served as Senior Director of Enterprise Services. Prior to Salesforce’s acquisition of Vlocity, Aduma served as Vice President of Business Applications at Vlocity and was responsible for the full suite of front and back-office business applications. Aduma has also held leadership positions at Rodan + Fields, SunPower, and VMware where she led the rollout of major IT and engineering initiatives. Work as we know it has been forever changed, driving the need for better methods to connect and collaborate. In order to succeed in this new world, businesses need cloud-first, customer-first solutions that can accommodate all forms of communication. As the only truly unified AI-powered enterprise cloud collaboration platform, Dialpad is uniquely positioned to fill this need. I could not be more thrilled to welcome Prashanti Aduma to the Dialpad executive team as we prepare for a tremendous year ahead. She is an insightful leader with a focus on building strong teams and trusted partnerships throughout the organization and with the external community. We have a huge opportunity in front of us and believe when the right people come together — anything is possible.” Craig Walker, CEO, Dialpad As CIO, Aduma will play a critical role in ensuring the company is well-positioned through its rapid global expansion. Aduma will lead the business technology group which focuses on digital transformation, establishing industry standards and securing end-to-end business processes through next-generation technology roadmaps, data-driven analytics, automations, security, mergers and acquisitions. In her role, Aduma will focus on creating an integrated operating model providing A+ customer service across all business functions. Beyond her technical acumen and work experience, Aduma is passionate about mentorship, promoting empathetic leadership, and encouraging youth in STEM education. “Dialpad has the only AI-powered cloud communications and collaboration platform that spans all modes of contact center, unified communications, distributed meetings, and text and team messaging. I could not be more excited to become a member of the amazing team at this important vector point for the company,” said Prashanti Aduma, Dialpad CIO. “This is the perfect time to embark on the digital transformation journey as we scale globally and get the company ready for the public markets.” About Dialpad Dialpad is the global leader in AI communications for business, transforming how the world works together. Dialpad customers benefit from truly unified business and customer communications, including a cloud business phone system, text and team messaging, video meetings, and the world’s most advanced AI-powered contact center — all in one beautiful app. More than 7,000 innovative brands and millions of people use Dialpad to connect their teams from anywhere including Motorola Solutions, Netflix, T-Mobile, Twitter, Uber and WeWork.

Read More

CLOUD

D2iQ™ Kubernetes Platform Enhancements Speed Time-to-Value in Production Environments

D2iQ™ | April 22, 2022

D2iQ, the leading enterprise Kubernetes provider for smart cloud-native applications, today announced the newest release of the D2iQ Kubernetes Platform (DKP). With customer-led updates, DKP 2.2 gives enterprises more control and visibility when deploying and managing Kubernetes deployments in any environment, and enables customers to accelerate mission-critical production deployments. DKP now provides VMware vSphere infrastructure provisioning using Cluster API to simplify lifecycle management, a unified DKP user interface to improve the user experience, and access to Kaptain AI/ML to better support artificial intelligence (AI) and machine learning (ML) workloads, streamlining the development of smart cloud-native applications. D2iQ is kicking off a customer technology preview of DKP Insights, a self-service troubleshooting capability that embeds D2iQ's industry-leading expertise in Kubernetes operations. DKP Insights analyzes the alerts, metrics, logs, and events from Kubernetes clusters managed by DKP and generates heuristic analytics for potential issues and operational challenges. This enables infrastructure teams to quickly identify and proactively resolve issues on their own providing greater support productivity, speed, and reduced costs, while preventing downtime and loss of revenue. In addition, DKP now includes access to Kaptain AI/ML as a catalog application that enables enterprises to deploy Kaptain to other Kubernetes distributions managed by DKP, including Amazon Elastic Kubernetes Service (EKS) and Azure Kubernetes Service (AKS). With Kaptain AI/ML, organizations can develop, deploy, and run AI and ML workloads in production at scale with consistency and reliability. "As Kubernetes deployments begin to scale in production environments, complexity increases exponentially, often limiting the success and impact of cloud-native projects," said Tobi Knaup, CEO of D2iQ. "The latest release of DKP further enhances our customers' experience in running enterprise-grade Kubernetes. Customer-led innovations, such as DKP Insights for improved platform management, empower organizations to accelerate time-to-value and increase reliability for all Kubernetes deployments. As the industry's leading independent Kubernetes platform, DKP continues to power the cloud-native applications that have become a requirement in modern business operations." About D2iQ ™ D2iQ accelerates Day 2 success for smart cloud-native applications on enterprise Kubernetes. The D2iQ Kubernetes Platform (DKP) includes everything needed to adopt Kubernetes easily and expand Kubernetes use to multiple clusters across any infrastructure, whether on-premise, in the cloud, in air-gapped environments, or at the edge, and to enable smart cloud-native applications. D2iQ eliminates roadblocks to success, such as lack of skills, with our Kubernetes and cloud-native expertise, alleviates operational complexity with a simpler and easy-to-use platform, and addresses security concerns with military-grade security. D2iQ is headquartered in San Francisco with additional offices in London and Hamburg. D2iQ investors include Andreessen Horowitz, Hewlett Packard Enterprise, Khosla Ventures, Koch Disruptive Technologies, Microsoft, and T.Rowe Price Associates, Inc.

Read More

CLOUD

Cloud Foundry Launches New Platform to Simplify Kubernetes Developer Experience

Cloud Foundry | May 17, 2022

Cloud Foundry Foundation today announced Korifi, the beta release of a new Platform-as-a-Service (PaaS) that eases much of the complexity inherent to Kubernetes, to vastly improve the application deployment experience. The Kubernetes experience has been complex for operators and developers alike, Korifi harnesses the developer-centric experience of Cloud Foundry to deliver a Cloud Foundry-compatible application platform running on Kubernetes. "As Kubernetes has matured, our community has built several Cloud Foundry abstractions to reduce Kubernetes complexities," said Chris Clark, program manager of Cloud Foundry Foundation. "The proven Cloud Foundry developer experience already saves organizations millions of dollars by maximizing developer productivity. With Korifi, we're building on a new architecture learned from previous iterations like cf-for-k8s and KubeCF. Korifi brings greater interoperability with cloud-native technologies, bringing the ease and simplicity of the Cloud Foundry app developer experience to Kubernetes." Korifi's fully open-source code base and community-driven approach ensures that adopters get complete transparency and agility. For system integrators and service providers, Korifi is an avenue to enable a cloud-native transformation for their Cloud Foundry customers and also introduce a new cloud-based product. "Thousands of developers use Cloud Foundry everyday as an easy, reliable platform to deploy and manage their mission-critical applications. Their teams rely on its stability and automation to support those fleets of developers and applications. We see Korifi as an opportunity to ensure that Cloud Foundry interoperates well with the growing ecosystem of other cloud-native technologies and deployment practices." Craig McLuckie, chair of the Cloud Foundry governing board and vice president of research and development at VMware. Cloud Foundry is an open source technology backed by the largest technology companies in the world, including, HCL, Huawei, IBM, SAP, and VMware, and is being used by leaders in manufacturing, telecommunications and financial services. Only Cloud Foundry delivers the velocity needed to continuously deliver apps at the speed of business. Cloud Foundry's container-based architecture runs apps written in any language on a choice of cloud platforms — Amazon Web Services (AWS), Google Cloud Platform (GCP), IBM Cloud, Microsoft Azure, OpenStack, and more. With a robust services ecosystem and simple integration with existing technologies, Cloud Foundry is the modern standard for deploying mission critical apps at global organizations. About Cloud Foundry Foundation The Cloud Foundry Foundation is a non-profit open source organization formed to sustain the development, promotion and adoption of Cloud Foundry as the industry standard for delivering the best experience for developers at companies of all sizes. The Foundation projects include Cloud Foundry, Paketo Buildpacks, Korifi, Eirini, BOSH, Open Service Broker API, CredHub, and more. Cloud Foundry makes it faster and easier to build, test, deploy and scale applications, and is used by more than half the Fortune 500, representing nearly $15 trillion in combined revenue.

Read More

SERVER VIRTUALIZATION

Lightbits and Harel IT to Showcase NVMe Storage for Virtualized Clouds at VMware VForum 2022

Lightbits | March 24, 2022

VMware vForum – Lightbits Labs® (Lightbits®), a leader in NVMe®-based, scalable and software-defined elastic block storage for private and edge clouds, today announced their silver sponsorship of the VMware vForum 2022, in Tel Aviv, Israel, with Harel IT. To register or learn more about the event On the wake of the recent announcement that VMware is supporting NVMe/TCP, this is a great event for us to showcase high-performance, low latency NVMe storage for modern applications running in VMware-based clouds,” said Elie Barsheshet, CEO at Harel IT. “As sponsors of the event, it affords VMware users the opportunity to meet with us and learn how to deploy simple, efficient NVMe/TCP-based infrastructure services.” About Harel IT Harel Information Technologies strives to provide its customers high-end computing solutions while providing our customers with unparalleled service and support and long term relationships with our customers. We provide professional computer solutions for organizations and businesses. Since our inception in 1989, we have set a goal to lead the field of computing and communications solutions. Our commitment is to provide comprehensive solutions for hardware, peripherals, communication and turnkey project management (including the management and implementation of projects abroad). Harel Information Technologies is a business partner of the world's leading manufacturers, including: Lenovo, NetApp, Fujitsu, VMware, Microsoft, Commvault, Veeam and others. The business results allow the company to deal with projects on any scale, professional complexity and stringent schedule requirements and high level of availability. About Lightbits Labs Lightbits Labs (Lightbits) is leading the digital data center transformation by making high-performance elastic block storage available to any cloud. Creators of the NVMe® over TCP (NVMe®/TCP) protocol, Lightbits software-defined storage is easy to deploy at scale and delivers performance equivalent to local flash to accelerate cloud-native applications in bare metal, virtual, or containerized environments. Backed by leading enterprise investors including Cisco Investments, Dell Technologies Capital, Intel Capital, and Micron, Lightbits is on a mission to make high-performance elastic block storage simple, scalable and cost-efficient for any cloud.

Read More

Spotlight

Discover more about MacStadium's new virtualization platform, Orka -- Orchestration with Kubernetes on Apple. Why did we build Orka? How do you work with Orka? Why is working with macOS different? All of these questions and more are answered here.

Resources