AR and VR for business: Considerations for virtualization, and where VMware sits

Brainmaddan | March 16, 2020

In Part 1 of our AR and VR for business update, we covered VMware’s progress in supporting the management of both AR/VR endpoints (e.g., headsets such as the Pico, Vive, Oculus) and also their work on developing some interesting support for applications. However, we still had some questions on whether the VMware graphics stack was ready for the demands of graphical demands of VR. In this second part, we want to look deeper into this and talk to a VMware partner who is implementing customer solutions, and look at the feasibility of remoting and streaming VR applications through an EUC stack.

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Claro Enterprise Solutions, LLC Adds VMware SASE to its Managed Service Portfolio

Claro Enterprise Solutions | July 04, 2022

Claro Enterprise Solutions and VMware today announced the addition of VMware Secure Access Service Edge (SASE) to Claro Enterprise Solutions' extensive portfolio of managed services. Claro Enterprise Solutions customers will now be able to leverage VMware SASE in Latin America to implement a Cloud-first approach to security, networking, and edge computing services. Andrés Mosquera, Chief Executive Officer at Claro Enterprise Solutions, said: "Our enterprise customers have accelerated the shift to a remote and distributed workforce, increasing their need for SASE solutions that meet their unique security demands. VMware SASE used along with Claro Enterprise Solutions' managed services and extensive network coverage offers an integrated solution with great performance that address network security challenges of a multi-cloud ecosystem while empowering digital transformation." VMware's comprehensive Cloud-delivered SASE solution brings together: Network performance benefits of SD-WAN Integrated security services delivered from the Cloud The ability to support modern distributed applications, which will benefit from artificial intelligence for IT operations, or AIOps, for faster problem resolution. VMware will deliver these capabilities as a service from a global network of over 150 points of presence (PoPs) deployed by VMware and its partners worldwide. In addition, through its affiliates, Claro Enterprise Solutions will host SASE PoPs across Latin America, including Brazil, Colombia, and Mexico. Craig Connors, Vice President and general manager of VMware's SASE business said, "Leading service providers like Claro Enterprise Solutions are modernizing their network to monetize services that their customers are demanding. SASE represents the future of networking, security, and edge computing. Our partnership with Claro Enterprise Solutions will accelerate the move to SASE and influence how companies across Latin America grow and support their workforce." About Claro Enterprise Solutions Claro Enterprise Solutions, an América Móvil subsidiary, is a leading source provider of Network Connectivity and Communication, Cloud, IoT, and IT Managed Services, delivering scalable solutions with layers of security, global expertise, and dependable customer support. More at www.usclaro.com About VMware VMware is a leading provider of multi-cloud services for all apps, enabling digital innovation with enterprise control. As a trusted foundation to accelerate innovation, VMware software gives businesses the flexibility and choice they need to build the future. Headquartered in Palo Alto, California, VMware is committed to building a better future through the company's 2030 Agenda.

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Fortinet is the Fastest Growing ZTNA Vendor, Customers Highlight the Benefits of Fortinet Universal ZTNA

Fortinet | August 18, 2022

Fortinet a global leader in broad, integrated and automated cybersecurity solutions, today announced accelerated momentum of Fortinet Universal ZTNA and its ability to provide secure access for any user anywhere, whether they are remote or in the office. In fact, according to the latest Gartner report on enterprise network equipment market share, Fortinet is among the highest five global ZTNA vendors, with the fastest growing revenue of any vendor quarter-over-quarter from 4Q21-1Q22 and year-over-year from 1Q21-1Q22.1 Fortinet attributes this growth to its differentiated approach to ZTNA that supports secure application access for any user in any location, lower total cost of ownership, more seamless transition from VPN, and integration with the Fortinet Security Fabric, including Fortinet Secure SD-WAN. ZTNA emerges as a top solution to implement Zero Trust principles Organizations of all sizes are adopting Zero Trust as a corporate security strategy to enable digital acceleration, support remote and hybrid work, and reduce risk. According to Gartner, “60% of organizations will embrace Zero Trust as a starting point for security by 2025. More than half will fail to realize the benefits.”2 While transitioning from implicit trust to an explicit Zero Trust model is a top strategic concern, most organizations – over 80% according to a January 2022 Zero Trust survey from Fortinet – have found it difficult to execute. ZTNA has emerged as a top technology adopted by organizations as a first step to implementing zero trust principles to the corporate network. Secure access for any user anywhere with Fortinet Universal ZTNA At an increasing rate, organizations seeking to reduce their risk profile by building a zero trust architecture are turning to Fortinet Universal ZTNA. Key benefits of Fortinet’s solution include: Consistent user experience in all work locations: Unlike cloud-only ZTNA, Fortinet Universal ZTNA delivers universal enforcement and the same user experience and security policies whether employees are located in densely populated offices, working remotely from home, or on the road. Easy transition from VPN to ZTNA: Because VPN and ZTNA are managed by the same integrated client from Fortinet FortiClient organizations can transition application access seamlessly and at their own pace. Existing Fortinet customers can immediately access ZTNA: Customers with existing FortiGate and FortiClient investments already have what they need to start applying Fortinet Universal ZTNA, an unlicensed feature. ZTNA integrated with SD-WAN: Fortinet is the only vendor delivering ZTNA, SD-WAN, and enterprise-grade security that is integrated by a single operating system to more effectively support secure application access and application steering. All three SD-WAN for connectivity, ZTNA for secure access, and enterprise-grade security for traffic inspection and protection can be configured, orchestrated, and managed using the same centralized console. Powerful networking and security convergence enabled by FortiOS everywhere: With Fortinet Universal ZTNA, Fortinet continues its legacy of delivering solutions that converge networking and security across its FortiGate platform. This convergence is powered by a single operating system—FortiOS—across all FortiGate form factors, including appliances, virtual machines, container solutions, SASE, and cloud deployments, to deliver coordinated security policies and consistent user experience. “Fortinet Universal ZTNA delivers the most complete support for work-from-anywhere by delivering a universal approach to ZTNA that is consistent on-prem, in the cloud or as a service via SASE. Because cloud-only ZTNA solutions aren’t able to adequately support in-office workers and do so at a high cost, we’re seeing an increasing adoption of Fortinet Universal ZTNA to support today’s hybrid workforce.” John Maddison, EVP of Products and CMO at Fortinet Customer and Partner Validation of Fortinet Universal ZTNA Organizations around the world rely on Fortinet Universal ZTNA to improve secure access to applications. Current Fortinet customers highlight the value of Fortinet’s offering: “We are drawn to Fortinet Universal ZTNA because it will allow us to control application access for both on-campus and remote users. Having ZTNA on-prem and in the cloud means we’re able to better ensure our hybrid workforce has access to the applications they need while keeping our network more secure and easier to manage and control with less resources. The ability to use the Fortinet gear we already have to apply ZTNA enforcement is really appealing.” - Tal David, Networking and Security Global Manager at Sapiens “We’re currently migrating away from our existing VPN solution to FortiClient with connections through our FortiGates. Because Fortinet delivers several security capabilities from a single agent, we will be removing multiple other security agents. And because the ZTNA agent is a part of FortiClient, we will more easily control our shift from traditional VPN to an easier to manage ZTNA with a more seamless end-user experience. Being able to implement granular control of user-to-application access at our own pace will make a big difference in our plans to reduce security risk in our network.” - JP DiCicco, IT Infrastructure Operations Manager at RES Americas “We were really attracted to the Security Fabric concept of the Fortinet solution and how those products all talk to each other and react in real-time based on their observance of threats. That along with the common management interface for the whole suite of products made it a really easy decision for us. Because of the integrated nature of Fortinet’s products, adding on ZTNA to further improve our security posture with granular access control is seamless.” - Colby Cousens, IT Director at Town of Danvers, Massachusetts Fortinet’s partners are also leveraging Fortinet Universal ZTNA to support their customers: “Fortinet’s dedication to consistently converging networking and security via FortiGate allows us to deliver immense value to customers. Having access to next-gen firewalling, SD-WAN and ZTNA all in one location and on one operating system that’s consistent whether on-prem, in the cloud, or as a service means easier management, better user experience, and a higher security posture.” - Marc Jabian, Cybersecurity Practice Manager at Netsync About Fortinet Fortinet makes possible a digital world that we can always trust through its mission to protect people, devices, and data everywhere. This is why the world’s largest enterprises, service providers, and government organizations choose Fortinet to securely accelerate their digital journey. The Fortinet Security Fabric platform delivers broad, integrated, and automated protections across the entire digital attack surface, securing critical devices, data, applications, and connections from the data center to the cloud to the home office. Ranking #1 in the most security appliances shipped worldwide, more than 580,000 customers trust Fortinet to protect their businesses. And the Fortinet NSE Training Institute, an initiative of Fortinet’s Training Advancement Agenda (TAA), provides one of the largest and broadest training programs in the industry to make cyber training and new career opportunities available to everyone.

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The Power of Audio Meets the Power of Virtual Desktops: EPOS & 10ZiG Announce New Partnership

10ZiG | July 06, 2022

EPOS, a global premium brand designing high-end audio solutions for better communication and collaboration, and 10ZiG, a leading provider of virtual desktop endpoint hardware and software, have partnered to deliver EPOS audio devices and management software optimized for 10ZiG Windows 10 IoT Thin Client endpoint devices. The recent global pandemic set off the largest work-from-home (WFH) transition in the history of doing business and is still shaping how we work today. It only made sense that EPOS and 10ZiG joined forces, so the world could leverage hardware and software for remote and hybrid virtual desktop setups. The EPOS & 10ZiG partnership developed as a perfect duo for virtual desktop infrastructure (VDI) and audio communication, in both office and remote setup solutions. Having the most advanced tools in place, including supportive remote Thin Client endpoints and audio headsets makes for an easier and better user experience for unified communications and related platforms. EPOS Connect VDI is the client application that enables various asset management features to allow IT managers to administer EPOS audio devices across the entire organization through the intuitive EPOS Manager UI. EPOS Manager is a powerful on-premises or cloud-based IT management solution for managing, updating, and configuring an organization’s EPOS headsets and speaker phones from any location. From entry-level to high-demand users, 10ZiG Windows 10 IoT Thin Client device models 4610q, 6010q, and 6110, comply and work seamlessly with EPOS headsets and speakerphones, specifically the ADAPT 660. With the EPOS & 10ZiG partnership, businesses can maximize focus and productivity anywhere with the certified combined solutions. The EPOS product lines offer a range of outstanding features like superb call clarity, stereo sound, adaptive ANC, and a unique UC optimized solution with machine learning enhanced microphone performance. The 10ZiG product lines are a range of x86-based Thin & Zero Client endpoints that include a wide array of hardware options, such as varying display connectivity, Fiber options, free centralized management via the 10ZiG Manager™, and more. About EPOS Established upon the former successful joint venture between audio specialist Sennheiser and the world-leading hearing technology group Demant, EPOS designs, manufactures and sells pioneering high-end audio and video solutions for business professionals and serious gamers. Crafted with advanced engineering and pioneering technologies, EPOS offers uncompromised audio and video connectivity that enable business professionals to better communicate and collaborate – anytime, anywhere and on any device. EPOS audio is reliable, easy-to-use, and designed for ultimate comfort. Owned by the Demant Group and with headquarters in Copenhagen, Denmark, EPOS builds on more than 115 years’ audio expertise and operates in a global market with offices and partners in more than 60 countries. About 10ZiG 10ZiG Technology provides virtual desktop Thin & Zero Client endpoints and centralized management software (10ZiG Manager™) for VDI, DaaS, SaaS, and Cloud-based workspaces. A front-runner in many VDI innovations including leading audio & video communication support, 10ZiG works to make product fit into the customer’s computing environment, not the other way around. In office or at home, 10ZiG virtual desktop technology maximizes traditional, remote, or hybrid-working setups.

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Exoprise Customers Achieve Significant ROI With SaaS and Digital Experience Monitoring

Exoprise | September 12, 2022

Exoprise, a leader in Digital Experience Monitoring (DEM) solutions, announced that its customers continue to realize significant Return on Investment (ROI) with Exoprise solutions and achieve positive ROI within six months of implementation. Troubleshooting remote worker issues using traditional tools creates visibility challenges, severely impacting business continuity and productivity. According to the latest Forrester future of work survey, 20% of employees contact the service desk support team weekly, and 10% contact them daily – far too often to remain consistently productive. In current economic conditions, companies have the potential to save thousands to millions in IT costs using features and capabilities offered by Exoprise DEM solutions. As one of the Exoprise customers, a global CRM head at a financial services company, told us, "Upon returning from a weekend, our employees could not access their Salesforce app in the morning. As a result, IT and several other teams spent at least half a day trying to find the root cause, which cost the company about $500K. With Exoprise synthetics, we would have immediately narrowed the problem to a change made by the network team and saved a huge loss to the company." Exoprise customers achieve superior ROI with their DEM investment by: Recovering Service Level Agreement (SLA) credit – IT teams receive Service Level Agreement (SLA) violation credits when Microsoft 365 has downtime. For example, Microsoft services such as Azure, Teams, OneDrive, etc. may not be available due to an outage or technical issue. Service availability less than the SLA of 99.9% requires Microsoft to reward credits to the customer. Exoprise provides actionable availability reports that act as evidence of true downtime, outage length, events, errors, and corresponding service health. Customers quickly verify and claim their credits to recoup the cost of the Exoprise system. Saving Costs on Device Refresh and Upgrades – IT departments often need to upgrade their infrastructure with new hardware or software, so employees remain productive and job satisfaction remains high. However, with a shrinking economy and flat expense budget, businesses struggle to keep up with that mandate. Utilizing Exoprise Service Watch Real User Monitoring (RUM), operation teams are driving upgrade decisions based on hard network and device telemetry data, segmenting different user groups, and auditing remote endpoint devices. The result is an optimized device refresh schedule and cost-effective companywide upgrades. Another Exoprise user, a Microsoft Teams administrator at a manufacturing services company, "We had frequent complaints from users about poor Teams meetings/calls. Initially, we would upgrade the hardware to the latest to fix the problem and spend thousands doing that, but the problems persisted. So, when we started using Service Watch, we could see exactly where the problem was for each user - and avoid upgrading when the problems were due to corporate network or weak Wi-Fi access points." Preventing Network Upgrade Surprises and Downtime – Future proofing the business means frequent network optimization. Enterprises rely on mission-critical services such as Microsoft 365, Salesforce, AWS, and SAP. Delivering these services via ISPs, MPLS, SDWAN, and VPN providers becomes susceptible to performance fluctuations. Exoprise provides end-to-end baseline views of the network for mission-critical applications before, during, and after any network transformation takes place. As a result, network administrators can ensure that the end-user experience is improved and access is more reliable. Delivering Better Digital Experiences Anywhere and reducing MTTR – The Modern Workplace demands remote flexibility along with the freedom to work anywhere. ITOps teams require end-to-end visibility into apps, the network, and system performance for these Digital Nomads, and the Exoprise platform delivers. Once deployed, Exoprise helps customers safely transition to a hybrid work model. Proactive synthetics provide early outage detection while crowdsourced analytics reduce the troubleshooting time in half. Improving Productivity with Less Dropped Calls for Teams, Zoom, and Webex – Today, knowledge workers collaborate using Unified Communication (UC), VoIP, and streaming applications such as Microsoft Teams, Zoom, and WebEx. Customers use Exoprise to proactively test and tune their networks for the collaboration platforms and offer complete coverage with Service Watch RUM. As a result, there is a significant ROI in reduced dropped calls and smoother call quality. "Due to Covid, our IT model has shifted from primarily supporting call center operations to supporting a significantly larger virtual environment. That was when we became interested in better measuring digital experiences from the end user's perspective. Synthetic sensors in our central data centers collect performance data on Microsoft 365, but we wanted an even more complete picture. Together with a real user monitoring on-demand solution, we can better understand the issues of our users at any geographic location," said Kevin Santos, Senior Director of IT, Network Operation Center, BCD Travel. "Exoprise has always been at the forefront of supporting our customers with innovative digital solutions and addressing hybrid workforce challenges with a complete view into the end-user experience, Our Service Watch product rapidly isolates call quality problems with VoIP and streaming apps such as Microsoft Teams, WebEx, and Zoom in real-time and ensures smooth collaboration from anywhere. In addition, our technical ability to deliver synthetics and real-user behavior insights in one platform differentiates us in the market." Exoprise CEO Jason Lieblich Read more about the combination of RUM and synthetics in our latest whitepaper and ensure the best digital employee experience for streaming, collaboration, and VoIP apps such as Microsoft Teams, Zoom, WebEx, and GoToMeeting. Better Together: Combine Real User Monitoring with Synthetics About Exoprise Exoprise enables IT teams to effectively deploy and manage its monitoring solution and mission-critical, cloud-based applications and services. CloudReady provides real-time performance visibility from behind the firewall to the cloud and back with synthetic monitoring. Service Watch provides location-independent end-user experience insights for SaaS and third-party web applications with real user monitoring. By leveraging proactive network path diagnostics, real user experience metrics, actual app usage data, and crowd-sourcing data analytics, organizations now have visibility, speed, and agility to easily assure the best cloud service performance.

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