Comcast turns up AI and ML for network insights and to improve customer experience

Comcast is tapping into artificial intelligence (AI) and machine learning (ML) to gain valuable insights across its networks, and to provide a better customer experience. It has also come up with an internal program to make sense of all of the buckets of data that its ML and AI systems are gathering. Previously, Comcast's Tony Werner and Matt Zelesko spoke to FierceTelecom about how company's virtualization efforts were based on the deployment of its next-gen X1 video platform. Comcast's use of AI and ML were also founded on the back of X1. With X1, Comcast was able to establish complete telemetry and visibility into the platform, establish incremental roll outs and roll back to previous versions if there's a problem.