ControlUp | September 02, 2022
ControlUp, the industry leader in Digital Employee Experience (DEX) management, today announced that ControlUp Co-founder and Chief Product Officer Yoni Avital will host a bad user experience smackdown at VMware Explore 2022. ControlUp, a VMware Partner, is also breaking its Edge DX adoption records, a solution that allows IT teams to not only monitor productivity tools like Microsoft Teams (MS Teams) and Zoom but allows for advanced data analytics to proactively address issues. See a demo of Edge DX and more at ControlUp's booth in South Hall 1302.
"With the new ability for IT teams to monitor Zoom and MS Teams, Edge DX is the fastest growing product in our portfolio to date. This is a testament to how important having real-time data analytics accessible to IT teams, The solution also allows for rapid deployment, which is crucial when it comes to the sales cycle. For example, one financial services client deployed 192,000+ seats in a matter of weeks."
Asaf Ganot, Co-founder and CEO, ControlUp
Recently recognized as a strong performer in end-user experience management by Forrester Research in The Forrester Wave™, ControlUp continues to bring data together in unique ways to optimize the digital employee experience while proactively addressing network latency issues, availability of SaaS apps and virtual desktops, and slow logons. With the ability to deploy Edge DX at scale in minutes, IT teams can virtually sit side-by-side with work from anywhere (WFA) employees to fix issues quickly on endpoint devices so team members can get back to work fast.
Similar to our recent integration to monitor functionality with MS Teams, our new integration with Zoom provides IT teams usage insights across employee calls and meetings. Data analysis monitors the quality of calls for technical issues that may impact the digital experience of participants. Edge DX makes remediation actions available for addressing and preventing issues that impact productivity. By proactively identifying potential bottlenecks and failure points, IT teams can now provide resolutions before Help Desk tickets are filed.
VMware Explore attendees have the opportunity to hear and see how ControlUp helps remove IT dark zones with real-time visibility that improves employees' productivity in two sessions:
Tuesday, Aug. 30, 3:15-3:45 p.m., Joel Stocker, Director of Product Marketing, ControlUp, and Tom Fenton, Tech. Mrkt. Engr., ControlUp, will present "Improve Remote Work Experience with Last-Mile Monitoring From ControlUp" in The Expo Theater.
Wednesday, Aug. 31, 10:30-11:30 a.m., Yoni Avital, Co-founder & CPO, ControlUp, and Trentent Tye, Tech Marketing, ControlUp, will hammer things out in a "Bad User Experience Smackdown: Easy Horizon Troubleshooting with ControlUp" in a Breakout Session.
"ControlUp is proud to be an established VMware Partner with deep integrations that help VMware users capture real-time data insights for on-the-fly troubleshooting," said Avital. "It is no secret that work-from-anywhere is here to stay, which solidifies the ongoing need for our DEX management platform to help IT teams monitor performance, availability, and productivity for networks, apps, and unified communications tools like Zoom and MS Teams."
Microsoft, MS Teams are trademarks of the Microsoft group of companies.
VMware, Horizon, and VMware Explore are registered trademarks or trademarks of VMware, Inc. or its subsidiaries in the United States and other jurisdictions.
ControlUp powers the work-from-anywhere world by delivering a Digital Employee Experience (DEX) Management Platform built for IT teams to make remote work more flexible and reliable. Whether your desktops are physical or virtual, your applications are local or SaaS, IT can optimize remote work environments from the datacenter or from the cloud with rich, real-time visibility across the entire digital employee experience. Headquartered in Silicon Valley with R&D in Israel, ControlUp supports over 2,000 customers and counting.
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Exoprise | September 12, 2022
Exoprise, a leader in Digital Experience Monitoring (DEM) solutions, announced that its customers continue to realize significant Return on Investment (ROI) with Exoprise solutions and achieve positive ROI within six months of implementation. Troubleshooting remote worker issues using traditional tools creates visibility challenges, severely impacting business continuity and productivity.
According to the latest Forrester future of work survey, 20% of employees contact the service desk support team weekly, and 10% contact them daily – far too often to remain consistently productive. In current economic conditions, companies have the potential to save thousands to millions in IT costs using features and capabilities offered by Exoprise DEM solutions.
As one of the Exoprise customers, a global CRM head at a financial services company, told us, "Upon returning from a weekend, our employees could not access their Salesforce app in the morning. As a result, IT and several other teams spent at least half a day trying to find the root cause, which cost the company about $500K. With Exoprise synthetics, we would have immediately narrowed the problem to a change made by the network team and saved a huge loss to the company."
Exoprise customers achieve superior ROI with their DEM investment by:
Recovering Service Level Agreement (SLA) credit – IT teams receive Service Level Agreement (SLA) violation credits when Microsoft 365 has downtime. For example, Microsoft services such as Azure, Teams, OneDrive, etc. may not be available due to an outage or technical issue. Service availability less than the SLA of 99.9% requires Microsoft to reward credits to the customer. Exoprise provides actionable availability reports that act as evidence of true downtime, outage length, events, errors, and corresponding service health. Customers quickly verify and claim their credits to recoup the cost of the Exoprise system.
Saving Costs on Device Refresh and Upgrades – IT departments often need to upgrade their infrastructure with new hardware or software, so employees remain productive and job satisfaction remains high. However, with a shrinking economy and flat expense budget, businesses struggle to keep up with that mandate. Utilizing Exoprise Service Watch Real User Monitoring (RUM), operation teams are driving upgrade decisions based on hard network and device telemetry data, segmenting different user groups, and auditing remote endpoint devices. The result is an optimized device refresh schedule and cost-effective companywide upgrades.
Another Exoprise user, a Microsoft Teams administrator at a manufacturing services company, "We had frequent complaints from users about poor Teams meetings/calls. Initially, we would upgrade the hardware to the latest to fix the problem and spend thousands doing that, but the problems persisted. So, when we started using Service Watch, we could see exactly where the problem was for each user - and avoid upgrading when the problems were due to corporate network or weak Wi-Fi access points."
Preventing Network Upgrade Surprises and Downtime – Future proofing the business means frequent network optimization. Enterprises rely on mission-critical services such as Microsoft 365, Salesforce, AWS, and SAP. Delivering these services via ISPs, MPLS, SDWAN, and VPN providers becomes susceptible to performance fluctuations. Exoprise provides end-to-end baseline views of the network for mission-critical applications before, during, and after any network transformation takes place. As a result, network administrators can ensure that the end-user experience is improved and access is more reliable.
Delivering Better Digital Experiences Anywhere and reducing MTTR – The Modern Workplace demands remote flexibility along with the freedom to work anywhere. ITOps teams require end-to-end visibility into apps, the network, and system performance for these Digital Nomads, and the Exoprise platform delivers. Once deployed, Exoprise helps customers safely transition to a hybrid work model. Proactive synthetics provide early outage detection while crowdsourced analytics reduce the troubleshooting time in half.
Improving Productivity with Less Dropped Calls for Teams, Zoom, and Webex – Today, knowledge workers collaborate using Unified Communication (UC), VoIP, and streaming applications such as Microsoft Teams, Zoom, and WebEx. Customers use Exoprise to proactively test and tune their networks for the collaboration platforms and offer complete coverage with Service Watch RUM. As a result, there is a significant ROI in reduced dropped calls and smoother call quality.
"Due to Covid, our IT model has shifted from primarily supporting call center operations to supporting a significantly larger virtual environment. That was when we became interested in better measuring digital experiences from the end user's perspective. Synthetic sensors in our central data centers collect performance data on Microsoft 365, but we wanted an even more complete picture. Together with a real user monitoring on-demand solution, we can better understand the issues of our users at any geographic location," said Kevin Santos, Senior Director of IT, Network Operation Center, BCD Travel.
"Exoprise has always been at the forefront of supporting our customers with innovative digital solutions and addressing hybrid workforce challenges with a complete view into the end-user experience, Our Service Watch product rapidly isolates call quality problems with VoIP and streaming apps such as Microsoft Teams, WebEx, and Zoom in real-time and ensures smooth collaboration from anywhere. In addition, our technical ability to deliver synthetics and real-user behavior insights in one platform differentiates us in the market."
Exoprise CEO Jason Lieblich
Read more about the combination of RUM and synthetics in our latest whitepaper and ensure the best digital employee experience for streaming, collaboration, and VoIP apps such as Microsoft Teams, Zoom, WebEx, and GoToMeeting. Better Together: Combine Real User Monitoring with Synthetics
Exoprise enables IT teams to effectively deploy and manage its monitoring solution and mission-critical, cloud-based applications and services. CloudReady provides real-time performance visibility from behind the firewall to the cloud and back with synthetic monitoring. Service Watch provides location-independent end-user experience insights for SaaS and third-party web applications with real user monitoring. By leveraging proactive network path diagnostics, real user experience metrics, actual app usage data, and crowd-sourcing data analytics, organizations now have visibility, speed, and agility to easily assure the best cloud service performance.
Netcracker | October 19, 2022
Netcracker Technology announced today that Vodafone in Oman has added analytics, DevOps processes and an integration layer to its ongoing engagement with Netcracker. This latest expansion to the partnership will further add to the operator’s data-driven capabilities, allowing it to grow and enhance its business and deliver an improved experience for customers.
Vodafone entered the Omani market in December 2021 as the Sultanate’s third mobile operator, leveraging Netcracker Advanced Analytics to achieve end-to-end visibility across its business and operations and gain improved system availability and resilience. Netcracker DevOps Enablement includes a number of components to help Vodafone improve its DevOps processes as part of an overall operational transformation.
The operator will also utilize Netcracker Support & Managed Services to optimize and improve business performance and extend coverage for Netcracker’s products and surrounding third-party systems. Overarching these projects is a new integration layer that will be critical to improving customer management, including functions such as service onboarding.
“After a successful partnership with Netcracker to support the launch of our mobile business less than a year ago, we are taking the next step to leverage critical data and bring in DevOps and managed services processes to further improve our business and operations, By using these functions alongside a robust integration layer, we are confident that we will achieve increased revenue, lower OpEx and improve our engagement with our customers.”
Stelios Savvides, Technology Director at Vodafone in Oman
“By extending our relationship with these new projects, Vodafone in Oman is placing a high level of trust in Netcracker, which is an honor for us,” said Benedetto Spaziani, GM at Netcracker. “Our cutting-edge work with data and analytics, along with DevOps tools, processes and managed services best practices, will give Vodafone the advantage in the market and with current and future customers.”
About Netcracker Technology
Netcracker Technology, a wholly owned subsidiary of NEC Corporation, offers mission-critical digital transformation solutions to service providers around the globe. Our comprehensive portfolio of software solutions and professional services enables large-scale digital transformations, unlocking the opportunities of the cloud, virtualization and the changing mobile ecosystem. With an unbroken service delivery track record of more than 25 years, our unique combination of technology, people and expertise helps companies transform their networks and enable better experiences for their customers.
About Vodafone in the Sultanate of Oman
Vodafone Oman was established through a strategic partnership between the Oman Future Telecommunication Company and Vodafone Group, one of the largest providers of mobile, fixed, broadband and digital TV services.
In 2021, the Company obtained a Class I License to establish and operate public mobile telecommunications services in the Sultanate, becoming the third telecom operator in the local market.
Vodafone seeks to employ the latest technologies and digital solutions in the world of telecommunications, aligning its efforts to contribute towards the achievement of the Oman Vision 2040 objectives. This is made possible by giving individuals, companies, and small and medium enterprises (SMEs) the opportunity to foster innovation.
The Omanisation percentage within the Vodafone team exceeds 90%, showcasing the company's significant interest in developing local talent, knowledge exchange and localizing technology. These are further enhanced through the provision of a sophisticated work environment that stimulates self-development and creativity.
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Verge.io | September 14, 2022
Verge.io, the company with a simpler way to virtualize data centers, and Dallas Digital Services, an IT solutions provider for enterprises and government agencies, today announced an agreement to offer Verge.io’s virtual cloud software stack as a simple, cost-effective alternative to build, deploy and manage virtual data centers.
With Verge-OS software, Dallas Digital enables virtualized data centers for its clients with greater savings and efficiencies. Verge-OS abstracts compute, network, and storage from commodity servers and creates pools of raw resources that are simple to run and manage, creating feature-rich infrastructures for environments and workloads like clustered HPC, ultra-converged and hyperconverged data centers, DevOps and Test/Dev, compliant medical and healthcare, remote and edge compute including VDI, and multi-tenant private clouds.
“Legacy virtualization platforms require many different SKUs, with complex pricing schemes and significant API integration to build out a virtualized data center, especially at scale,” said Howie Evans Vice President Dallas Digital. “We are pleased to be able to offer Verge-OS as a way to deliver a virtual data center experience but in a secure, hardware-efficient system that can scale compute, memory, and storage resources as needed.”
“Recent M&A activity is causing enterprises to look for alternatives to legacy systems, and partnerships with solution providers like Dallas Digital are an ideal way to bring these customers a modernized virtualization platform for the way organizations work today, Verge-OS is not only simpler to configure and run, it’s simpler to buy, and simpler for Dallas Digital to support.”
Yan Ness, CEO at Verge.io
Verge-OS is an ultra-thin software—less than 300,000 lines of code—that is easy to install and scale on low-cost commodity hardware and self-manages based on AI/ML. A single license replaces separate hypervisor, networking, storage, data protection, and management tools to simplify operations and downsize complex technology stacks.
Secure virtual data centers based on Verge-OS include all enterprise data services like global deduplication, disaster recovery, continuous data protection, snapshots, long-distance synch, and auto-failover. They are ideal for creating honeypots, sandboxes, cyber ranges, air-gapped computing, and secure compliance enclaves to meet regulations such as HIPAA, CUI, SOX, NIST, and PCI. Nested multi-tenancy gives service providers, departmental enterprises, and campuses the ability to assign resources and services to groups and sub-groups.
About Dallas Digital Services
Founded in 1996, Dallas Digital Services began as an on-site service provider for enterprise companies and has developed into a highly recognized solution provider for mission critical and high availability solutions. It is a relationship-driven IT solutions provider, offering best-of-breed technology and services for enterprise organizations as well as public-sector entities. It offers strategic services, technical expertise, and sales support to enable clients to maximize the value of their data center investments. Based on each customer's unique objectives and IT environment, Dallas Digital can assess, architect, implement, and manage solutions that improve current technology performance.