VIRTUAL DESKTOP TOOLS
Exoprise | September 12, 2022
Exoprise, a leader in Digital Experience Monitoring (DEM) solutions, announced that its customers continue to realize significant Return on Investment (ROI) with Exoprise solutions and achieve positive ROI within six months of implementation. Troubleshooting remote worker issues using traditional tools creates visibility challenges, severely impacting business continuity and productivity.
According to the latest Forrester future of work survey, 20% of employees contact the service desk support team weekly, and 10% contact them daily – far too often to remain consistently productive. In current economic conditions, companies have the potential to save thousands to millions in IT costs using features and capabilities offered by Exoprise DEM solutions.
As one of the Exoprise customers, a global CRM head at a financial services company, told us, "Upon returning from a weekend, our employees could not access their Salesforce app in the morning. As a result, IT and several other teams spent at least half a day trying to find the root cause, which cost the company about $500K. With Exoprise synthetics, we would have immediately narrowed the problem to a change made by the network team and saved a huge loss to the company."
Exoprise customers achieve superior ROI with their DEM investment by:
Recovering Service Level Agreement (SLA) credit – IT teams receive Service Level Agreement (SLA) violation credits when Microsoft 365 has downtime. For example, Microsoft services such as Azure, Teams, OneDrive, etc. may not be available due to an outage or technical issue. Service availability less than the SLA of 99.9% requires Microsoft to reward credits to the customer. Exoprise provides actionable availability reports that act as evidence of true downtime, outage length, events, errors, and corresponding service health. Customers quickly verify and claim their credits to recoup the cost of the Exoprise system.
Saving Costs on Device Refresh and Upgrades – IT departments often need to upgrade their infrastructure with new hardware or software, so employees remain productive and job satisfaction remains high. However, with a shrinking economy and flat expense budget, businesses struggle to keep up with that mandate. Utilizing Exoprise Service Watch Real User Monitoring (RUM), operation teams are driving upgrade decisions based on hard network and device telemetry data, segmenting different user groups, and auditing remote endpoint devices. The result is an optimized device refresh schedule and cost-effective companywide upgrades.
Another Exoprise user, a Microsoft Teams administrator at a manufacturing services company, "We had frequent complaints from users about poor Teams meetings/calls. Initially, we would upgrade the hardware to the latest to fix the problem and spend thousands doing that, but the problems persisted. So, when we started using Service Watch, we could see exactly where the problem was for each user - and avoid upgrading when the problems were due to corporate network or weak Wi-Fi access points."
Preventing Network Upgrade Surprises and Downtime – Future proofing the business means frequent network optimization. Enterprises rely on mission-critical services such as Microsoft 365, Salesforce, AWS, and SAP. Delivering these services via ISPs, MPLS, SDWAN, and VPN providers becomes susceptible to performance fluctuations. Exoprise provides end-to-end baseline views of the network for mission-critical applications before, during, and after any network transformation takes place. As a result, network administrators can ensure that the end-user experience is improved and access is more reliable.
Delivering Better Digital Experiences Anywhere and reducing MTTR – The Modern Workplace demands remote flexibility along with the freedom to work anywhere. ITOps teams require end-to-end visibility into apps, the network, and system performance for these Digital Nomads, and the Exoprise platform delivers. Once deployed, Exoprise helps customers safely transition to a hybrid work model. Proactive synthetics provide early outage detection while crowdsourced analytics reduce the troubleshooting time in half.
Improving Productivity with Less Dropped Calls for Teams, Zoom, and Webex – Today, knowledge workers collaborate using Unified Communication (UC), VoIP, and streaming applications such as Microsoft Teams, Zoom, and WebEx. Customers use Exoprise to proactively test and tune their networks for the collaboration platforms and offer complete coverage with Service Watch RUM. As a result, there is a significant ROI in reduced dropped calls and smoother call quality.
"Due to Covid, our IT model has shifted from primarily supporting call center operations to supporting a significantly larger virtual environment. That was when we became interested in better measuring digital experiences from the end user's perspective. Synthetic sensors in our central data centers collect performance data on Microsoft 365, but we wanted an even more complete picture. Together with a real user monitoring on-demand solution, we can better understand the issues of our users at any geographic location," said Kevin Santos, Senior Director of IT, Network Operation Center, BCD Travel.
"Exoprise has always been at the forefront of supporting our customers with innovative digital solutions and addressing hybrid workforce challenges with a complete view into the end-user experience, Our Service Watch product rapidly isolates call quality problems with VoIP and streaming apps such as Microsoft Teams, WebEx, and Zoom in real-time and ensures smooth collaboration from anywhere. In addition, our technical ability to deliver synthetics and real-user behavior insights in one platform differentiates us in the market."
Exoprise CEO Jason Lieblich
Read more about the combination of RUM and synthetics in our latest whitepaper and ensure the best digital employee experience for streaming, collaboration, and VoIP apps such as Microsoft Teams, Zoom, WebEx, and GoToMeeting. Better Together: Combine Real User Monitoring with Synthetics
Exoprise enables IT teams to effectively deploy and manage its monitoring solution and mission-critical, cloud-based applications and services. CloudReady provides real-time performance visibility from behind the firewall to the cloud and back with synthetic monitoring. Service Watch provides location-independent end-user experience insights for SaaS and third-party web applications with real user monitoring. By leveraging proactive network path diagnostics, real user experience metrics, actual app usage data, and crowd-sourcing data analytics, organizations now have visibility, speed, and agility to easily assure the best cloud service performance.
VMware | September 16, 2022
VMware, Inc. announced that it has reached a settlement with the U.S. Securities and Exchange Commission (the “SEC”) to resolve a previously disclosed investigation related to the Company’s backlog disclosures in public filings for its 2019 and 2020 fiscal years, which ran from February 3, 2018 through January 31, 2020.
Under the terms of the settlement, the Company has agreed to pay a civil monetary penalty of $8 million without admitting or denying the SEC’s findings, which relate to the Company's disclosures. The SEC’s findings do not include any findings that the Company failed to comply with generally accepted accounting principles. The SEC Staff has confirmed that it does not intend to recommend enforcement action against any current or former VMware officers or other member of management in connection with the investigation, and this settlement concludes the matter.
VMware believes this settlement is the right course of action for the Company and continues to be committed to operating at the highest level of integrity, including with respect to its public filings and communications with investors.
VMware is a leading provider of multi-cloud services for all apps, enabling digital innovation with enterprise control. As a trusted foundation to accelerate innovation, VMware software gives businesses the flexibility and choice they need to build the future. Headquartered in Palo Alto, California, VMware is committed to building a better future through the company’s 2030 Agenda.
Alludo | November 23, 2022
Alludo, a global technology company helping people work better and live better, released survey results that highlight a clear divide in the freedom and flexibility that global management teams have versus individual contributors. While the majority of respondents agree that remote and hybrid work is here to stay, only 40% of non-managers have the freedom to work remotely compared to 63% of people managers* who can work from anywhere.
The Alludo survey data shows that leadership has been slow to adopt change across all levels of the organization. Making the shift to a remote and hybrid work model requires a fundamental shift in the way leaders lead. In this new world, the employee-manager relationship is built on trust, and outcomes are the true indicators of success. Employees are no longer constrained by bureaucratic processes and micromanaging––a bottoms-up, “people-first” approach is needed instead of the command and control of the past. This concept is called Work3, an idea championed by Alludo during the company’s recent rebrand. Work3 is a shift in work culture that supports the notion that all employees should have the freedom and flexibility to choose where, when, and how they do their best work.
“True leadership isn’t about getting people in a room to do what you want, It’s about giving employees the room to deliver amazing results. The last few years have proven that knowledge workers can be productive at home. It’s time for leadership teams to leave the mandatory 9-to-5 office experience behind and recognize that freedom and flexibility are key to not only working better but living better."
Christa Quarles, Chief Executive Officer at Alludo
In addition to where they work, employees want flexibility in when they work. The survey data confirms that three-fourths (74%) of employees no longer want to work a standard 9-to-5 day. However, almost half (47%) of non-managers still work standard hours compared to nearly one-third of managers. Again, this highlights the gap in the freedom offered to individual contributors versus managers, with the former having less flexibility when it comes to determining when and where they work.
To be successful in the remote and hybrid world, leadership needs to create a cohesive vision, outline clear expectations and outcomes, and give their employees the freedom and flexibility to decide when, where, and how they do their best work. The reality, however, is a far different picture. The survey data shows that C-level executives believe they have adapted to the new way of managing, but non-managers disagree.
58% of C-level executives believe their company has changed the way remote and hybrid employees are managed.
But 57% of non-managers disagree and say leadership has not changed their management style and 28% indicate they are still micromanaged.
If leaders do not evolve their management style to give their employees more freedom and flexibility to choose where, when, and how they work, data shows that 43% of individual contributors would consider quitting or even changing careers––that’s nearly half!
Alludo™ is a global technology company helping people work better and live better. We’re the people behind award-winning, globally recognizable brands including Parallels®, Corel®, MindManager®, and WinZip®. Our professional-caliber graphics, virtualization, and productivity solutions are finely tuned for the digital remote workforce delivering the freedom to work when, where, and how you want. With a 35+ year legacy of innovation, Alludo empowers all you do, helping more than 2.5 million paying customers to enable, ideate, create, and share on any device, anywhere.
VIRTUAL DESKTOP STRATEGIES
Wipro | November 11, 2022
Wipro Limited a leading technology and consulting services company, and VMware, Inc. announced an extended collaboration to help mutual customers accelerate their digital journey and maximize their VMware Cloud investments.
As part of this expanded relationship, Wipro will launch a new dedicated VMware-focused business aligned to Wipro’s broader strategy of driving growth through strategic partnerships. The unit will focus on the power of Wipro FullStride Cloud Services’ in-depth expertise across industries along with VMware Cross-Cloud services to help enterprises drive enhanced agility, speed, and innovation. The goal will be to streamline VMware implementations and accelerate deployment of applications, leading to better, faster ROI.
“Multi-cloud, modern applications and anywhere workspace strategies are increasingly more critical to enterprise success, We are thrilled to join forces with Wipro to tap into our collective strengths and help make adoption of digital transformation strategy easier for large enterprises. Together, we look forward to providing enterprises with the Cloud Smart solutions and services they need to achieve value from technology investments faster, compete more effectively, and operate their businesses more efficiently and securely.”
Monty Bhatia, Vice President, Global Systems Integrators, VMware
Wipro’s new business unit will work with VMware on deepening the companies’ collaboration on deploying VMware solutions, including VMware Anywhere Workspace, which allows employees to work from anywhere with more secure and frictionless experiences. All solutions will be implemented with an eye toward sustainability and reduced carbon footprint as a key business outcome.
“The innovative solutions we have created with VMware thus far enable enterprises to accelerate the development and deployment of more secure modern apps and empower their global workforce while dramatically simplifying the management of a multi-cloud infrastructure,” said Jason Eichenholz, Senior Vice President, Global Head of Ecosystems & Partnerships, Wipro Limited. “We are thrilled to expand our partnership with VMware to help clients realize better, faster value from cloud investments.”
“This new Wipro business unit will accelerate our clients’ journey to the cloud, helping drive innovation, resilience, and agility,” said Jo Debecker, Senior Vice President & Global Head, Cloud and Infrastructure Services, Wipro Limited. “Wipro’s VMware-dedicated Business Unit will be an important vehicle for clients across every major industry to maximize the transformative power of hybrid/public clouds to deliver new experiences, new solutions and innovations to their end users.”
Wipro will offer a full portfolio of digital transformation services in collaboration with VMware across industries, with major focus on Banking & Financial Services, Healthcare, and Consumer and Retail. The unit will leverage Wipro’s 10,000+ domain experts in these verticals including the expertise acquired through acquisitions like Capco and Designit. Wipro will be significantly scaling the technical competency in VMware Cross-Cloud services for multi-cloud infrastructure, modern apps, anywhere workspace, networking, and security, and will have 5,000 cross-trained professionals for these areas over next two years.
The Wipro and VMware collaboration will be truly global, covering the Americas, Europe, Middle East, Africa, and Asia Pacific, and will involve multi-million-dollar investments across sales, alliances, and delivery resources in each of these regions. The delivery will be executed through Wipro FullStride Cloud Studios in US, Europe, and India.
VMware is a leading provider of multi-cloud services for all apps, enabling digital innovation with enterprise control. As a trusted foundation to accelerate innovation, VMware software gives businesses the flexibility and choice they need to build the future. Headquartered in Palo Alto, California, VMware is committed to building a better future through the company’s 2030 Agenda. For more information, please visit www.vmware.com/company.
About Wipro Limited
Wipro Limited is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 250,000 employees and business partners across 66 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.