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Exoprise | September 12, 2022
Exoprise, a leader in Digital Experience Monitoring (DEM) solutions, announced that its customers continue to realize significant Return on Investment (ROI) with Exoprise solutions and achieve positive ROI within six months of implementation. Troubleshooting remote worker issues using traditional tools creates visibility challenges, severely impacting business continuity and productivity.
According to the latest Forrester future of work survey, 20% of employees contact the service desk support team weekly, and 10% contact them daily – far too often to remain consistently productive. In current economic conditions, companies have the potential to save thousands to millions in IT costs using features and capabilities offered by Exoprise DEM solutions.
As one of the Exoprise customers, a global CRM head at a financial services company, told us, "Upon returning from a weekend, our employees could not access their Salesforce app in the morning. As a result, IT and several other teams spent at least half a day trying to find the root cause, which cost the company about $500K. With Exoprise synthetics, we would have immediately narrowed the problem to a change made by the network team and saved a huge loss to the company."
Exoprise customers achieve superior ROI with their DEM investment by:
Recovering Service Level Agreement (SLA) credit – IT teams receive Service Level Agreement (SLA) violation credits when Microsoft 365 has downtime. For example, Microsoft services such as Azure, Teams, OneDrive, etc. may not be available due to an outage or technical issue. Service availability less than the SLA of 99.9% requires Microsoft to reward credits to the customer. Exoprise provides actionable availability reports that act as evidence of true downtime, outage length, events, errors, and corresponding service health. Customers quickly verify and claim their credits to recoup the cost of the Exoprise system.
Saving Costs on Device Refresh and Upgrades – IT departments often need to upgrade their infrastructure with new hardware or software, so employees remain productive and job satisfaction remains high. However, with a shrinking economy and flat expense budget, businesses struggle to keep up with that mandate. Utilizing Exoprise Service Watch Real User Monitoring (RUM), operation teams are driving upgrade decisions based on hard network and device telemetry data, segmenting different user groups, and auditing remote endpoint devices. The result is an optimized device refresh schedule and cost-effective companywide upgrades.
Another Exoprise user, a Microsoft Teams administrator at a manufacturing services company, "We had frequent complaints from users about poor Teams meetings/calls. Initially, we would upgrade the hardware to the latest to fix the problem and spend thousands doing that, but the problems persisted. So, when we started using Service Watch, we could see exactly where the problem was for each user - and avoid upgrading when the problems were due to corporate network or weak Wi-Fi access points."
Preventing Network Upgrade Surprises and Downtime – Future proofing the business means frequent network optimization. Enterprises rely on mission-critical services such as Microsoft 365, Salesforce, AWS, and SAP. Delivering these services via ISPs, MPLS, SDWAN, and VPN providers becomes susceptible to performance fluctuations. Exoprise provides end-to-end baseline views of the network for mission-critical applications before, during, and after any network transformation takes place. As a result, network administrators can ensure that the end-user experience is improved and access is more reliable.
Delivering Better Digital Experiences Anywhere and reducing MTTR – The Modern Workplace demands remote flexibility along with the freedom to work anywhere. ITOps teams require end-to-end visibility into apps, the network, and system performance for these Digital Nomads, and the Exoprise platform delivers. Once deployed, Exoprise helps customers safely transition to a hybrid work model. Proactive synthetics provide early outage detection while crowdsourced analytics reduce the troubleshooting time in half.
Improving Productivity with Less Dropped Calls for Teams, Zoom, and Webex – Today, knowledge workers collaborate using Unified Communication (UC), VoIP, and streaming applications such as Microsoft Teams, Zoom, and WebEx. Customers use Exoprise to proactively test and tune their networks for the collaboration platforms and offer complete coverage with Service Watch RUM. As a result, there is a significant ROI in reduced dropped calls and smoother call quality.
"Due to Covid, our IT model has shifted from primarily supporting call center operations to supporting a significantly larger virtual environment. That was when we became interested in better measuring digital experiences from the end user's perspective. Synthetic sensors in our central data centers collect performance data on Microsoft 365, but we wanted an even more complete picture. Together with a real user monitoring on-demand solution, we can better understand the issues of our users at any geographic location," said Kevin Santos, Senior Director of IT, Network Operation Center, BCD Travel.
"Exoprise has always been at the forefront of supporting our customers with innovative digital solutions and addressing hybrid workforce challenges with a complete view into the end-user experience, Our Service Watch product rapidly isolates call quality problems with VoIP and streaming apps such as Microsoft Teams, WebEx, and Zoom in real-time and ensures smooth collaboration from anywhere. In addition, our technical ability to deliver synthetics and real-user behavior insights in one platform differentiates us in the market."
Exoprise CEO Jason Lieblich
Read more about the combination of RUM and synthetics in our latest whitepaper and ensure the best digital employee experience for streaming, collaboration, and VoIP apps such as Microsoft Teams, Zoom, WebEx, and GoToMeeting. Better Together: Combine Real User Monitoring with Synthetics
Exoprise enables IT teams to effectively deploy and manage its monitoring solution and mission-critical, cloud-based applications and services. CloudReady provides real-time performance visibility from behind the firewall to the cloud and back with synthetic monitoring. Service Watch provides location-independent end-user experience insights for SaaS and third-party web applications with real user monitoring. By leveraging proactive network path diagnostics, real user experience metrics, actual app usage data, and crowd-sourcing data analytics, organizations now have visibility, speed, and agility to easily assure the best cloud service performance.
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3Cloud LLC | September 13, 2022
3Cloud is transforming the healthcare, pharmaceutical and life sciences industries by modernizing data estates and applications while driving interoperability with the Microsoft Azure cloud. 3Cloud's broad array of offerings, including high performance computing, bioinformatics, application modernization, modern data platform, FHIR and interoperability have led them to become the go to partner across the industry.
With forward-thinking data estate and app modernization solutions, 3Cloud enables physicians and other healthcare providers to see a more complete view of their patients and develop a better understanding of their utilization rates and demand for services. 3Cloud is empowering decision-makers across the industry to look at how healthcare providers access and use health information to drive better models of care, improve patient safety and clinical outcome, and enhance the overall patient experience.
Healthcare systems must always balance the delivery of care with operational efficiency. Clinical outcomes, revenue cycle management, progressive research, and administrative efficiency compete for attention. 3Cloud helps providers create modern data platforms to improve revenue cycle analytics, supply chain management, nurse schedules, reimbursement rates and more to ensure that their internal operations run smoothly and effectively.
Insurers often have a large variety of sources and levels of complexity when it comes to data. A leading U.S. healthcare payor whose tens of thousands of employees serve millions of members is working to transform their business by embracing a nimble, elastic modern data architecture. By partnering with 3Cloud to launch their business transformation, the insurer saw almost instantaneous benefits, including rapid access to accurate data and predictive analytics.
3Cloud is also helping healthcare payors and providers tackle data integration challenges and comply with the CMS interoperability requirements under the 2016 Cures Act. 3Cloud's solutions for Fast Health Interoperability Resources (FHIR) are designed to create a modern, secure and highly flexible environment. By implementing a framework leveraging Azure Health Data Services for the consumption, storage and aggregation of data with industry-leading architecture and data design patterns, they provide a simple and digestible way for developers to interact with healthcare data. This allows for the focus to shift more towards innovation and less on managing infrastructure supporting interoperability use cases. Once this framework is established, focus can be shifted to advancing innovation through SMART on FHIR application development, complex integrations, and advanced analytics, all of which lead to a better patient or member experience.
Their experience building, managing and migrating HIPAA-compliant applications on the cloud helps organizations create and execute the right plan to modernize their applications, without affecting current business operations or compromising proprietary applications. Prioritization is put on reducing operating costs and gaining the agility to iterate and innovate with ease.
The cloud offers opportunities to perform bioinformatics analyses interactively and at-scale, helping to overcome the struggle for genomics research to analyze vast amounts of data in an efficient way. 3Cloud has perfected this by using Azure Synapse to analyze millions of variants quickly as opposed to the old way of using large, on-premise high performance computing (HPC) cluster jobs. Another method 3Cloud utilizes to pave the way for genomics research is by using Azure Data Lake to centralize data and automate bioinformatics pipelines in the cloud, while also providing enterprise-grade data security. 3Clouds' Azure Data and Analytics Platform solution makes creating new research enclaves for research projects a templatized, automated process, taking research startup time from days to hours. It also provides researchers with the ability to use traditional frameworks or High Compute (HCP) services, streamlining the process of delivering results.
The strong relationship with Microsoft is a cornerstone of 3Cloud's proven success. This year they were awarded Microsoft Partner of the Year across multiple categories, including:
Worldwide Winner Migration to Azure
Worldwide Winner Solution Assessments
US Winner Solution Assessments
US Winner Modernizing Applications
Worldwide Finalist Analytics
Worldwide Finalist Healthcare & Life Sciences
3Cloud was selected from over 3,900 worldwide and 1,800 national partner nominations, for demonstrating excellence in digital innovation and modernizing clients' data estates and applications on the Microsoft Azure platform.
As a top Microsoft services partner focused 100% on the Azure platform, 3Cloud helps clients build, migrate, modernize and manage their applications, infrastructure, data and analytics in the cloud. Founded by Mike Rocco and Jim Dietrich who served over 15 years together at Microsoft, 3Cloud combines a team of highly experienced cloud architects and technologists with a strong network of Microsoft sales and engineering relationships to deliver the ultimate Azure experience for clients. 3Cloud is headquartered in Chicago and serves clients throughout the U.S.
Lightbits | September 29, 2022
Intel Innovation Lightbits, the first software-defined and architected for NVMe/TCP data platform for any cloud, will be conducting a joint product demonstration with Intel at the upcoming Intel Innovation event, taking place September 27-28, 2022 in San Jose. The demonstration will highlight Lightbits software-defined, NVMe/TCP storage cluster providing high-performance block storage to compute servers equipped with Intel® IPU E2000, thereby enabling the freeing up of CPU cores to maximize the customer’s revenue without sacrificing application performance. The demo will highlight the increased infrastructure efficiency and flexibility that results from the on-demand provisioning of remote NVMe storage.
Cloud Service Providers (CSPs) need to reduce the CPU resources allocated to storage processing, thereby making more CPU cycles available to run customer applications. Intel Innovation attendees will see how the combined solution of Lightbits software with Intel high-performance technologies dynamically provisions storage, significantly reduces Xeon CPU utilization for infrastructure tasks and delivers a high-performance cloud block storage solution. In this example, the number of cores was reduced by more than 4X, demonstrating significant CPU utilization savings.
The combined solution of Lightbits software with Intel high-performance technologies delivers an unmatched combination of performance, resiliency, and scalability while lowering TCO. As strategic partners, the companies are helping customers address their complex data center needs enabling CSPs, IT organizations with private clouds, FinTech, and electronic retailers to deliver fast, resilient, and secure services to their clients. The solution can be used as a high-performance data platform for any orchestration environment, such as OpenStack, or to run container-based applications in a Kubernetes environment as well as virtualized applications in a VMware vSphere environment.
Lightbits Labs (Lightbits), is on a mission to make high-performance block storage simple, scalable, and cost-efficient for any cloud. Lightbits offers a Cloud Data Platform that delivers efficiency, simplicity, and agility for modern data centers. Inventors of the NVMe over TCP (NVMe/TCP) protocol, Lightbits is leading the digital data center transformation by making software-defined storage that is easy to deploy at scale and delivers performance equivalent to local flash to accelerate cloud-native applications in bare metal, virtual, or containerized environments.
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Pavilion Data Systems | August 04, 2022
Pavilion™ Data Systems, a leading data analytics acceleration platform provider and pioneer of NVMe-Over-Fabrics (NVMe-oF), today announced that Pavilion’s industry-leading platform with unified high performance, sub-millisecond read/write latency, intelligent architecture, patented data protection, and an end-to-end NVMe design makes ANY database, both on bare metal and virtualized, achieve material performance gains by operating up to 7X faster than using NVMe SSDs in a server.
The Pavilion Data Acceleration Platform is composed of the Pavilion HyperParallel Flash Array (HFA) and Pavilion HyperOS™. The performance density of the hardware and performance algorithms of the software enable the Pavilion platform to keep up with I/O demands from the databases, delivering the industry’s lowest write latency, and improving database transaction commit time and high availability. Writes happen faster by allowing more databases on the same instance or more concurrent users on each database instance, so the ultra-low latency coupled with the high throughput and IOPS enable databases to analyze more data, faster.
Rigorous testing in the Pavilion solutions lab and deployments with customers and industry-leading database consultants showed that Pavilion enabled databases like Microsoft SQL Server, Oracle, PostgreSQL, MySQL, Elasticsearch, and Cassandra to deliver more transactions at lower latency with the same hardware, whether on bare metal or virtualized servers. Pavilion’s lower latency also has a massive effect in VMware environments, requiring less memory from the database on each VM environment. This means more database files on the same virtualized database instance, and/or more virtual machines on the same physical server.
“I’ve worked on pretty much every storage array on the planet at this point, and it takes a lot to impress me. When I started learning about the Pavilion architecture, I was blown away by it. I just love it,” said David Klee, founder and CEO of Heraflux Technologies and a Microsoft MVP and VMware vExpert. “SQL Server on VMware comprises the bulk of the servers that we see in the wild. The unmatched performance that Pavilion offers allows me to reduce my SQL Server memory footprint, pack more SQL Servers on the host while improving performance, and squeeze more out of my expensive SQL server licensing – everyone wins!”
In the world of SQL Server on VMware, customers see an average of 30% to 50% reduction in memory required, which translates directly to 30% to 50% fewer SQL Server licenses. In virtualized SQL Server environments, vSphere licenses are cut as well.
IQVIA, the leader in connected intelligence, needed to scale its Microsoft SQLServer-based analytics platform, and NVMe SSDs inside their servers could not provide the speed required to meet their business expectations, so they used Pavilion’s NVMe/RoCE support.
"We needed an external storage platform that matched the performance we get from internal NVMe SSDs to support a mission-critical SQL analytics use case running on VMware 7, The Pavilion platform enabled us to meet this challenging requirement that could not be met with other options."
Ken Boyer, Director Global Storage MGMT at IQVIA
“We have shown that ANY database, bare metal or virtualized, is faster on Pavilion than using NVMe SSDs in a server,” said Costa Hasapopoulos, Chief Field Technology Officer and WW VP of Business Development for Pavilion Data. “For testing each database, we leveraged the corresponding industry-accepted synthetic load-generation tool and compared the performance of each database on bare-metal and in virtualized environments using Pavilion’s certified NVMe/RoCE capability for Windows Server and VMware. For Linux we used CentOS and Oracle Enterprise Linux. For all tests the results were resoundingly conclusive, with up to 7X performance boost over using a server with NVMe SSDs, and there is zero virtualization tax.”
Using Pavilion enables customers, partners, and consultants to replace racks of database servers and minimize software license costs, dramatically reducing TCO. This makes Pavilion ideal for accelerating database operations.
About Pavilion Data Systems
Pavilion provides the data analytics acceleration platform that enables organizations to derive greater value from their data—faster, simpler, and at scale. We are the perfect complement for AI/ML, HPC, analytics, edge, and other data-driven workloads, and we are the ideal data I/O platform for GPU-based computing platforms. The Pavilion HyperParallel Data Platform, powered by Pavilion HyperOS, delivers unmatched performance and density, ultra-low latency, and unlimited scalability and flexibility, providing customers unprecedented choice and control. Learn why Fortune 500 companies and federal government agencies choose Pavilion.