Globe Telecom, the Philippines' biggest mobile provider, has selected Netcracker Managed Services to improve its support services and operational efficiency. Globe Telecom serves 80 million mobile, fixed-line, and internet subscribers.
Netcracker will implement its operations automation platform and deliver Managed Services to satisfy Globe's business goals. Quicker problem resolution, faster order processing, and cheaper platform expenses benefit the operator.
“Netcracker Managed Services allows us to uplift OSS performance metrics, lower support costs and improve customer service. This helps us to be more proactive, realize both Capex and Opex savings and deliver a much more streamlined and improved experience for our customers.”
Raul Macatangay, CIO at Globe Telecom
Rohit Aggarwal, GM at Netcracker said that “It’s a major validation for us that Globe Telecom has chosen to continue working with Netcracker to bring stability to their operations. We look forward to strengthening our presence within Globe and helping them to remain one of the leading operators in the APAC region.”