Google to Implement Measures to Avoid Sudden Cloud Service Cutoffs

Today’s topics include Google cutting off a cloud platform customer without warning, and Dell going public after five years as a private company. On July 2, Google engineering support regional lead Brian Bender apologized for suspending services on a large customer account and outlined several measures Google plans on taking to ensure the same thing doesn't happen again. The apology stems from a Medium blog post on June 29 in which a cloud administrator for an unidentified company slammed Google for turning off a critical service in a "no-warnings-given, abrupt way." The company has a project running on Google Cloud for monitoring hundreds of wind turbines and dozens of solar plants scattered over eight countries. According to the administrator, Google suspended services because of “potential suspicious activity” but provided no phone number to call and the customer chat service was turned off. Bender said Google will soon implement additional measures for evaluating suspect accounts and provide customers with more notice and opportunities to redress situations.