How to Create a Customer Contact Center in AWS

Although cloud hyperscalers such as Amazon are well known for their ability to host IT infrastructure, it is also possible to use the AWS cloud for telephony. This is perhaps one of the most underrated use cases for the Amazon cloud. On premises PBX systems can be expensive and are notoriously difficult to configure. However, Amazon offers a cloud service called Amazon Connect that allows you to connect a phone number to a virtual infrastructure and route calls on an as needed basis. In this series, I will show you how it works. To get started, log into AWS and select Amazon Connect from the list of services (it's in the Customer Engagement section). When Amazon Connect opens, click on the Get Started button.