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UiPath | September 08, 2022
UiPath a leading enterprise automation software company, today announced it has strengthened its global sales leadership team with the addition of Mark Gibbs and the promotion of Ryan Mac Ban – each of whom brings decades of experience in enterprise technology and sales leadership.
Mark Gibbs joins UiPath as Senior Vice President and Managing Director of EMEA. He joins UiPath from SAP, where he held several international roles and most recently served as President of SAP Greater China where he oversaw SAP’s overall businesses in Mainland China, Hong Kong, Macau and Taiwan. Previously Chief Operating Officer of SAP Asia Pacific Japan, Gibbs was instrumental in revitalizing the company’s business in the market, recording solid double-digit revenue growth. Under his leadership, SAP built strong relationships both internally and externally that were key to accelerating and furthering the company's footprint and reputation across the market.
“Mark’s decision to join UiPath is further evidence of our ability to attract world-class talent as we drive toward our objective of increasing market penetration in the region, UiPath has the industry’s most compelling vision for customers and I’m excited about the expertise Mark brings to enhance our operations in EMEA.”
Chris Weber, UiPath Chief Business Officer
In addition, UiPath veteran Ryan Mac Ban has been promoted to Senior Vice President of Sales for the Americas. He previously served as Senior Vice President for Worldwide Growth Sales at UiPath where grew the overall Growth business significantly year over year, with UiPath being recognized for the first time as a Leader in the IDC MarketScape for Worldwide Cloud Testing Platforms*. Previously to UiPath, Mac Ban served in several sales leadership roles at VMware and most recently served as Senior Vice President, Worldwide Sales for Networking, Security, and Automation. He’s also served in sales leadership positions at Cisco.
“Ryan has an impressive history of scaling large enterprise software companies, and his sales approach aligns perfectly with our values,” continued Weber. “As we make our vision of the fully automated enterprise a reality, scaling customers successfully is our number one goal. Ryan’s experience and passion for customers will be a great combination toward extending our leadership position throughout the Americas.”
UiPath has a vision to deliver the Fully Automated Enterprise™, one where companies use automation to unlock their greatest potential. UiPath offers an end-to-end platform for automation, combining the leading Robotic Process Automation (RPA) solution with a full suite of capabilities that enable every organization to rapidly scale digital business operations.
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Fortinet | August 02, 2022
Comcast Business today announced a strategic partnership with Fortinet® (NASDAQ: FTNT), a global leader in broad, integrated and automated cybersecurity solutions, to deliver enterprises a new set of secure access service edge (SASE), and security service edge (SSE) solutions to help enterprises protect their distributed workforces using a cloud-delivered approach to security policy enforcement. This collaboration expands Comcast Business’s managed services expertise, while giving enterprises greater flexibility to choose the cloud architecture and vendor mix that is right for them.
In today’s work-from-anywhere world, IT leaders are challenged with balancing employee convenience with securing their networks. New security architectures, such as SASE, which converges networking and security via SD-WAN and cloud-delivered security, and SSE, the security foundation of SASE, enable enterprises to strengthen their security posture while enhancing employees’ experience, regardless of their location. In fact, according to a recent Foundry CIO research study sponsored by Masergy (a Comcast Business company) and Fortinet, the overwhelming majority (98%) of enterprise IT leaders surveyed cited the convergence of network and security as critical or very important, while 94% said their adoption of SASE solutions has accelerated.
The new Comcast Business offerings — delivered through Comcast Business Secure Gateways — give enterprises the option to choose from either SASE or SSE solutions backed by Fortinet’s security-driven networking technology and Equinix’s flexible cloud connection Equinix Fabric™ for a complete secure network service. Enterprises wanting to enable safe access to cloud and web services can take advantage of the Comcast Business SSE solution, which brings together multiple cloud-delivered network security technologies in a fully-hosted environment. The Comcast Business SASE solution provides this hosted SSE security architecture combined with zero trust capabilities and any of Comcast Business’s SD-WAN solutions.
“In today’s dynamic world, no two companies are alike and very few are the same as they were just two years ago,” said Amit Verma, Chief Technology Officer, Enterprise Solutions, Comcast Business. “By expanding our relationship with Fortinet, we are offering our clients more choice and the flexibility to choose a solution that works for them – while providing some of the latest security solutions to help keep them ready for the day – today and tomorrow.”
Comcast Business Secure Gateways provide a fully-hosted set of SASE or SSE services covering a broad range of security networking solutions for Firewall-as-a-Service (FWaaS), Intrusion Prevention (IPS), Data Loss Prevention (DLP), Cloud Access Security Brokers (CASB), and Zero Trust Network Access (ZTNA). Comcast Business Secure Gateways are hosted across the United States at Equinix data centers, offering up to 10 gigabits per second (Gbps) of cloud connectivity for public, private, or hybrid cloud deployments. The Equinix Fabric™ enables support of Amazon Web Services, Microsoft Azure, Google Cloud, IBM and more than 200 SaaS providers.
"In order to enhance user experience, reduce complexity, and improve their security posture against today’s most advanced and persistent threats, organizations must adopt solutions that converge networking and security, We’re pleased to work closely with Comcast Business to build SASE services that support customers at any stage of digital innovation with Fortinet’s industry leading security-driven networking technology.”
John Maddison, EVP of products and CMO, Fortinet
About Comcast Business
Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help organizations of different sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network, and backed by 24/7 customer support, Comcast Business is the nation’s largest cable provider to small and mid-size businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.
About Comcast Corporation
Comcast Corporation is a global media and technology company that connects people to moments that matter. We are principally focused on broadband, aggregation, and streaming with 57 million customer relationships across the United States and Europe. We deliver broadband, wireless, and video through our Xfinity, Comcast Business, and Sky brands; create, distribute, and stream leading entertainment, sports, and news through Universal Filmed Entertainment Group, Universal Studio Group, Sky Studios, the NBC and Telemundo broadcast networks, multiple cable networks, Peacock, NBCUniversal News Group, NBC Sports, Sky News, and Sky Sports; and provide memorable experiences at Universal Parks and Resorts in the United States and Asia
Fortinet makes possible a digital world that we can always trust through its mission to protect people, devices, and data everywhere. This is why the world’s largest enterprises, service providers, and government organizations choose Fortinet to securely accelerate their digital journey. The Fortinet Security Fabric platform delivers broad, integrated, and automated protections across the entire digital attack surface, securing critical devices, data, applications, and connections from the data center to the cloud to the home office. Ranking #1 in the most security appliances shipped worldwide, more than 580,000 customers trust Fortinet to protect their businesses. And the Fortinet NSE Training Institute, an initiative of Fortinet’s Training Advancement Agenda (TAA), provides one of the largest and broadest training programs in the industry to make cyber training and new career opportunities available to everyone.
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VMware | August 19, 2022
VMware, Inc. announced it has been positioned by Gartner, Inc. as a Leader in the 2022 Magic Quadrant for Unified Endpoint Management (UEM). This is the fifth consecutive year Workspace ONE – a core technology supporting unified endpoint management requirements that is part of VMware’s Anywhere Workspace - has been named a Leader in the Gartner Magic Quadrant for unified endpoint management.
In addition, VMware received the highest product scores in the 2022 Gartner Critical Capabilities for Unified Endpoint Management Tools report across all four defined Use Cases – Security-Centric Management, Remote Worker, Modern Windows Management, and Non-Standard PC.
“Today’s workforce faces key challenges like fragmented security, operational complexity and subpar experiences, In our view, this recognition validates our mission to enable employees to work from anywhere more securely and without friction, while supporting our customers’ most pressing priorities including workplace modernization, zero trust security, a great digital employee experience and profound time and cost savings.”
Shankar Iyer, senior vice president and general manager, End-User Computing, VMware
About VMware Anywhere Workspace and Workspace ONE
VMware Anywhere Workspace is an integrated platform that enables employees to work from anywhere with more secure and frictionless experiences. It brings together all the necessary solutions into a single experience for IT and employees, including Unified End-point Management with Workspace ONE UEM, desktop as a service (DaaS) with Horizon, Digital Employee Experience (DEX), and Workspace Security.
Workspace ONE UEM provides a comprehensive solution that enables companies to manage and better secure any device across all platforms. This UEM platform gives IT teams control over the highly diversified device deployments found in so many organizations today, while ensuring enterprise security at every level. Standout features include:
Manage Every Endpoint on Every Platform: Manage and secure all devices (mobile, desktop, special-purpose, etc.) and apps (native, SaaS, virtual, etc.) at scale with a single powerful solution by taking advantage of modern, cloud-native efficiencies.
Intelligence to Enlighten and Automate: IT teams get real-time visibility into the entire technology environment with Workspace ONE Intelligence, enabling informed, data-driven decisions. Proactive analytics help IT with faster resolution of issues that can negatively impact the overall digital employee experience (DEX) and security. Using the no-/low-code automation framework of Workspace ONE Freestyle Orchestrator, admins can automate routine and complex processes to minimize manual tasks for the IT team.
Consistent Employee Experience: Employees work effectively on the go by providing a self-service unified app catalog that is consistent in look, feel, and function across all devices and platforms. The self-service digital workspace provides secure, single sign-on (SSO) access to all apps, actionable notifications, corporate communications, and support resources – all at one touch. Built-in per-app tunneling secures sessions even with apps behind a firewall.
Automated Out-of-the-Box Device Onboarding: New devices register over the air during initial power-up with customizable configuration tools like Windows Drop Ship Provisioning, automated device enrollment with Apple Business Manager, zero-touch enrollment of rugged devices, and more. Admins can easily set up and customize the imageless configuration of work profiles such as email, VPN, Wi-Fi, apps, content, intranet sites, and other back-end resources. This gives employees immediate access to email, apps, and data within minutes of device startup, all of which ensures immediate user productivity and a positive employee experience no matter where the user is located.
VMware is a leading provider of multi-cloud services for all apps, enabling digital innovation with enterprise control. As a trusted foundation to accelerate innovation, VMware software gives businesses the flexibility and choice they need to build the future. Headquartered in Palo Alto, California, VMware is committed to building a better future through the company’s 2030 Agenda.
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Exoprise | September 12, 2022
Exoprise, a leader in Digital Experience Monitoring (DEM) solutions, announced that its customers continue to realize significant Return on Investment (ROI) with Exoprise solutions and achieve positive ROI within six months of implementation. Troubleshooting remote worker issues using traditional tools creates visibility challenges, severely impacting business continuity and productivity.
According to the latest Forrester future of work survey, 20% of employees contact the service desk support team weekly, and 10% contact them daily – far too often to remain consistently productive. In current economic conditions, companies have the potential to save thousands to millions in IT costs using features and capabilities offered by Exoprise DEM solutions.
As one of the Exoprise customers, a global CRM head at a financial services company, told us, "Upon returning from a weekend, our employees could not access their Salesforce app in the morning. As a result, IT and several other teams spent at least half a day trying to find the root cause, which cost the company about $500K. With Exoprise synthetics, we would have immediately narrowed the problem to a change made by the network team and saved a huge loss to the company."
Exoprise customers achieve superior ROI with their DEM investment by:
Recovering Service Level Agreement (SLA) credit – IT teams receive Service Level Agreement (SLA) violation credits when Microsoft 365 has downtime. For example, Microsoft services such as Azure, Teams, OneDrive, etc. may not be available due to an outage or technical issue. Service availability less than the SLA of 99.9% requires Microsoft to reward credits to the customer. Exoprise provides actionable availability reports that act as evidence of true downtime, outage length, events, errors, and corresponding service health. Customers quickly verify and claim their credits to recoup the cost of the Exoprise system.
Saving Costs on Device Refresh and Upgrades – IT departments often need to upgrade their infrastructure with new hardware or software, so employees remain productive and job satisfaction remains high. However, with a shrinking economy and flat expense budget, businesses struggle to keep up with that mandate. Utilizing Exoprise Service Watch Real User Monitoring (RUM), operation teams are driving upgrade decisions based on hard network and device telemetry data, segmenting different user groups, and auditing remote endpoint devices. The result is an optimized device refresh schedule and cost-effective companywide upgrades.
Another Exoprise user, a Microsoft Teams administrator at a manufacturing services company, "We had frequent complaints from users about poor Teams meetings/calls. Initially, we would upgrade the hardware to the latest to fix the problem and spend thousands doing that, but the problems persisted. So, when we started using Service Watch, we could see exactly where the problem was for each user - and avoid upgrading when the problems were due to corporate network or weak Wi-Fi access points."
Preventing Network Upgrade Surprises and Downtime – Future proofing the business means frequent network optimization. Enterprises rely on mission-critical services such as Microsoft 365, Salesforce, AWS, and SAP. Delivering these services via ISPs, MPLS, SDWAN, and VPN providers becomes susceptible to performance fluctuations. Exoprise provides end-to-end baseline views of the network for mission-critical applications before, during, and after any network transformation takes place. As a result, network administrators can ensure that the end-user experience is improved and access is more reliable.
Delivering Better Digital Experiences Anywhere and reducing MTTR – The Modern Workplace demands remote flexibility along with the freedom to work anywhere. ITOps teams require end-to-end visibility into apps, the network, and system performance for these Digital Nomads, and the Exoprise platform delivers. Once deployed, Exoprise helps customers safely transition to a hybrid work model. Proactive synthetics provide early outage detection while crowdsourced analytics reduce the troubleshooting time in half.
Improving Productivity with Less Dropped Calls for Teams, Zoom, and Webex – Today, knowledge workers collaborate using Unified Communication (UC), VoIP, and streaming applications such as Microsoft Teams, Zoom, and WebEx. Customers use Exoprise to proactively test and tune their networks for the collaboration platforms and offer complete coverage with Service Watch RUM. As a result, there is a significant ROI in reduced dropped calls and smoother call quality.
"Due to Covid, our IT model has shifted from primarily supporting call center operations to supporting a significantly larger virtual environment. That was when we became interested in better measuring digital experiences from the end user's perspective. Synthetic sensors in our central data centers collect performance data on Microsoft 365, but we wanted an even more complete picture. Together with a real user monitoring on-demand solution, we can better understand the issues of our users at any geographic location," said Kevin Santos, Senior Director of IT, Network Operation Center, BCD Travel.
"Exoprise has always been at the forefront of supporting our customers with innovative digital solutions and addressing hybrid workforce challenges with a complete view into the end-user experience, Our Service Watch product rapidly isolates call quality problems with VoIP and streaming apps such as Microsoft Teams, WebEx, and Zoom in real-time and ensures smooth collaboration from anywhere. In addition, our technical ability to deliver synthetics and real-user behavior insights in one platform differentiates us in the market."
Exoprise CEO Jason Lieblich
Read more about the combination of RUM and synthetics in our latest whitepaper and ensure the best digital employee experience for streaming, collaboration, and VoIP apps such as Microsoft Teams, Zoom, WebEx, and GoToMeeting. Better Together: Combine Real User Monitoring with Synthetics
Exoprise enables IT teams to effectively deploy and manage its monitoring solution and mission-critical, cloud-based applications and services. CloudReady provides real-time performance visibility from behind the firewall to the cloud and back with synthetic monitoring. Service Watch provides location-independent end-user experience insights for SaaS and third-party web applications with real user monitoring. By leveraging proactive network path diagnostics, real user experience metrics, actual app usage data, and crowd-sourcing data analytics, organizations now have visibility, speed, and agility to easily assure the best cloud service performance.