VIRTUAL SERVER INFRASTRUCTURE
Imprivata | November 03, 2022
Imprivata, the digital identity company for mission- and life-critical industries, and IGEL, provider of the managed endpoint operating system for secure access to any digital workspace, today announced from Microsoft Ignite an expanded partnership which has resulted in the co-development of secure identity and access management for Microsoft Azure Virtual Desktop (AVD) and Windows 365 Cloud PC environments from IGEL OS. Together, the companies have integrated the Imprivata OneSign® digital identity platform into IGEL OS for seamless and secure access to workspaces powered by Microsoft Azure.
This expanded Imprivata and IGEL partnership extends the companies' longstanding relationship which has empowered thousands of healthcare users to achieve secure, quick, and easy access to clinical applications using IGEL OS-powered endpoints. Through IGEL's active participation in the Imprivata Developer Program, the companies have jointly integrated Imprivata OneSign with IGEL OS to enable users of Microsoft AVD and Windows 365 Cloud PC seamless No Click Access® to desktops and applications using Imprivata single sign-on and authentication management technology. This gives healthcare organizations that want to migrate their digital workspaces to the cloud a new, secure option to use Microsoft's AVD or Windows 365 Cloud PC solutions in their clinical environments.
"IGEL and Imprivata have collaborated for over a decade on delivering a secure and seamless single sign-on experience for the access our mutual customers need to workstations, applications and virtual desktops, We are pleased to now extend this secure digital identity capability for customers that want to benefit from extending their workspaces to the cloud with Microsoft AVD and Windows 365 Cloud PC. Together, our combined solution delivers the strong data security and simplified compliance healthcare organizations need when moving to Microsoft Azure-powered workspaces."
Matthias Haas, Chief Technology Officer, IGEL
"Our co-development work to integrate Imprivata OneSign with the simple, smart and secure IGEL OS has resulted in a unified solution for the compliant and safe access of digital workspaces, data and apps in the Azure cloud," said Wes Wright, Chief Technology Officer, Imprivata. "Now, organizations considering Microsoft AVD or Windows 365 Cloud PC have assurance that they can use the secure, friction-free digital identity and agile, easy to manage operating system from a single, proven solution."
The Imprivata OneSign integration with IGEL OS is now available for beta customer trials. For more information or to register for trial access, please visit: www.igel.com/avd. To test drive IGEL OS on a LG or Lenovo laptop, please visit www.igel.com/whycompromise and use the code "PR2022."
Imprivata is the digital identity company for mission- and life-critical industries, redefining how organizations solve complex workflow, security, and compliance challenges with solutions that protect critical data and applications without workflow disruption. Its platform of interoperable identity, authentication, and access management solutions enable organizations in over 45 countries to fully manage and secure all enterprise and third-party digital identities by establishing trust between people, technology, and information.
Netcracker | October 19, 2022
Netcracker Technology announced today that Vodafone in Oman has added analytics, DevOps processes and an integration layer to its ongoing engagement with Netcracker. This latest expansion to the partnership will further add to the operator’s data-driven capabilities, allowing it to grow and enhance its business and deliver an improved experience for customers.
Vodafone entered the Omani market in December 2021 as the Sultanate’s third mobile operator, leveraging Netcracker Advanced Analytics to achieve end-to-end visibility across its business and operations and gain improved system availability and resilience. Netcracker DevOps Enablement includes a number of components to help Vodafone improve its DevOps processes as part of an overall operational transformation.
The operator will also utilize Netcracker Support & Managed Services to optimize and improve business performance and extend coverage for Netcracker’s products and surrounding third-party systems. Overarching these projects is a new integration layer that will be critical to improving customer management, including functions such as service onboarding.
“After a successful partnership with Netcracker to support the launch of our mobile business less than a year ago, we are taking the next step to leverage critical data and bring in DevOps and managed services processes to further improve our business and operations, By using these functions alongside a robust integration layer, we are confident that we will achieve increased revenue, lower OpEx and improve our engagement with our customers.”
Stelios Savvides, Technology Director at Vodafone in Oman
“By extending our relationship with these new projects, Vodafone in Oman is placing a high level of trust in Netcracker, which is an honor for us,” said Benedetto Spaziani, GM at Netcracker. “Our cutting-edge work with data and analytics, along with DevOps tools, processes and managed services best practices, will give Vodafone the advantage in the market and with current and future customers.”
About Netcracker Technology
Netcracker Technology, a wholly owned subsidiary of NEC Corporation, offers mission-critical digital transformation solutions to service providers around the globe. Our comprehensive portfolio of software solutions and professional services enables large-scale digital transformations, unlocking the opportunities of the cloud, virtualization and the changing mobile ecosystem. With an unbroken service delivery track record of more than 25 years, our unique combination of technology, people and expertise helps companies transform their networks and enable better experiences for their customers.
About Vodafone in the Sultanate of Oman
Vodafone Oman was established through a strategic partnership between the Oman Future Telecommunication Company and Vodafone Group, one of the largest providers of mobile, fixed, broadband and digital TV services.
In 2021, the Company obtained a Class I License to establish and operate public mobile telecommunications services in the Sultanate, becoming the third telecom operator in the local market.
Vodafone seeks to employ the latest technologies and digital solutions in the world of telecommunications, aligning its efforts to contribute towards the achievement of the Oman Vision 2040 objectives. This is made possible by giving individuals, companies, and small and medium enterprises (SMEs) the opportunity to foster innovation.
The Omanisation percentage within the Vodafone team exceeds 90%, showcasing the company's significant interest in developing local talent, knowledge exchange and localizing technology. These are further enhanced through the provision of a sophisticated work environment that stimulates self-development and creativity.
VIRTUAL DESKTOP TOOLS
Exoprise | September 12, 2022
Exoprise, a leader in Digital Experience Monitoring (DEM) solutions, announced that its customers continue to realize significant Return on Investment (ROI) with Exoprise solutions and achieve positive ROI within six months of implementation. Troubleshooting remote worker issues using traditional tools creates visibility challenges, severely impacting business continuity and productivity.
According to the latest Forrester future of work survey, 20% of employees contact the service desk support team weekly, and 10% contact them daily – far too often to remain consistently productive. In current economic conditions, companies have the potential to save thousands to millions in IT costs using features and capabilities offered by Exoprise DEM solutions.
As one of the Exoprise customers, a global CRM head at a financial services company, told us, "Upon returning from a weekend, our employees could not access their Salesforce app in the morning. As a result, IT and several other teams spent at least half a day trying to find the root cause, which cost the company about $500K. With Exoprise synthetics, we would have immediately narrowed the problem to a change made by the network team and saved a huge loss to the company."
Exoprise customers achieve superior ROI with their DEM investment by:
Recovering Service Level Agreement (SLA) credit – IT teams receive Service Level Agreement (SLA) violation credits when Microsoft 365 has downtime. For example, Microsoft services such as Azure, Teams, OneDrive, etc. may not be available due to an outage or technical issue. Service availability less than the SLA of 99.9% requires Microsoft to reward credits to the customer. Exoprise provides actionable availability reports that act as evidence of true downtime, outage length, events, errors, and corresponding service health. Customers quickly verify and claim their credits to recoup the cost of the Exoprise system.
Saving Costs on Device Refresh and Upgrades – IT departments often need to upgrade their infrastructure with new hardware or software, so employees remain productive and job satisfaction remains high. However, with a shrinking economy and flat expense budget, businesses struggle to keep up with that mandate. Utilizing Exoprise Service Watch Real User Monitoring (RUM), operation teams are driving upgrade decisions based on hard network and device telemetry data, segmenting different user groups, and auditing remote endpoint devices. The result is an optimized device refresh schedule and cost-effective companywide upgrades.
Another Exoprise user, a Microsoft Teams administrator at a manufacturing services company, "We had frequent complaints from users about poor Teams meetings/calls. Initially, we would upgrade the hardware to the latest to fix the problem and spend thousands doing that, but the problems persisted. So, when we started using Service Watch, we could see exactly where the problem was for each user - and avoid upgrading when the problems were due to corporate network or weak Wi-Fi access points."
Preventing Network Upgrade Surprises and Downtime – Future proofing the business means frequent network optimization. Enterprises rely on mission-critical services such as Microsoft 365, Salesforce, AWS, and SAP. Delivering these services via ISPs, MPLS, SDWAN, and VPN providers becomes susceptible to performance fluctuations. Exoprise provides end-to-end baseline views of the network for mission-critical applications before, during, and after any network transformation takes place. As a result, network administrators can ensure that the end-user experience is improved and access is more reliable.
Delivering Better Digital Experiences Anywhere and reducing MTTR – The Modern Workplace demands remote flexibility along with the freedom to work anywhere. ITOps teams require end-to-end visibility into apps, the network, and system performance for these Digital Nomads, and the Exoprise platform delivers. Once deployed, Exoprise helps customers safely transition to a hybrid work model. Proactive synthetics provide early outage detection while crowdsourced analytics reduce the troubleshooting time in half.
Improving Productivity with Less Dropped Calls for Teams, Zoom, and Webex – Today, knowledge workers collaborate using Unified Communication (UC), VoIP, and streaming applications such as Microsoft Teams, Zoom, and WebEx. Customers use Exoprise to proactively test and tune their networks for the collaboration platforms and offer complete coverage with Service Watch RUM. As a result, there is a significant ROI in reduced dropped calls and smoother call quality.
"Due to Covid, our IT model has shifted from primarily supporting call center operations to supporting a significantly larger virtual environment. That was when we became interested in better measuring digital experiences from the end user's perspective. Synthetic sensors in our central data centers collect performance data on Microsoft 365, but we wanted an even more complete picture. Together with a real user monitoring on-demand solution, we can better understand the issues of our users at any geographic location," said Kevin Santos, Senior Director of IT, Network Operation Center, BCD Travel.
"Exoprise has always been at the forefront of supporting our customers with innovative digital solutions and addressing hybrid workforce challenges with a complete view into the end-user experience, Our Service Watch product rapidly isolates call quality problems with VoIP and streaming apps such as Microsoft Teams, WebEx, and Zoom in real-time and ensures smooth collaboration from anywhere. In addition, our technical ability to deliver synthetics and real-user behavior insights in one platform differentiates us in the market."
Exoprise CEO Jason Lieblich
Read more about the combination of RUM and synthetics in our latest whitepaper and ensure the best digital employee experience for streaming, collaboration, and VoIP apps such as Microsoft Teams, Zoom, WebEx, and GoToMeeting. Better Together: Combine Real User Monitoring with Synthetics
Exoprise enables IT teams to effectively deploy and manage its monitoring solution and mission-critical, cloud-based applications and services. CloudReady provides real-time performance visibility from behind the firewall to the cloud and back with synthetic monitoring. Service Watch provides location-independent end-user experience insights for SaaS and third-party web applications with real user monitoring. By leveraging proactive network path diagnostics, real user experience metrics, actual app usage data, and crowd-sourcing data analytics, organizations now have visibility, speed, and agility to easily assure the best cloud service performance.
Lightbits | September 29, 2022
Intel Innovation Lightbits, the first software-defined and architected for NVMe/TCP data platform for any cloud, will be conducting a joint product demonstration with Intel at the upcoming Intel Innovation event, taking place September 27-28, 2022 in San Jose. The demonstration will highlight Lightbits software-defined, NVMe/TCP storage cluster providing high-performance block storage to compute servers equipped with Intel® IPU E2000, thereby enabling the freeing up of CPU cores to maximize the customer’s revenue without sacrificing application performance. The demo will highlight the increased infrastructure efficiency and flexibility that results from the on-demand provisioning of remote NVMe storage.
Cloud Service Providers (CSPs) need to reduce the CPU resources allocated to storage processing, thereby making more CPU cycles available to run customer applications. Intel Innovation attendees will see how the combined solution of Lightbits software with Intel high-performance technologies dynamically provisions storage, significantly reduces Xeon CPU utilization for infrastructure tasks and delivers a high-performance cloud block storage solution. In this example, the number of cores was reduced by more than 4X, demonstrating significant CPU utilization savings.
The combined solution of Lightbits software with Intel high-performance technologies delivers an unmatched combination of performance, resiliency, and scalability while lowering TCO. As strategic partners, the companies are helping customers address their complex data center needs enabling CSPs, IT organizations with private clouds, FinTech, and electronic retailers to deliver fast, resilient, and secure services to their clients. The solution can be used as a high-performance data platform for any orchestration environment, such as OpenStack, or to run container-based applications in a Kubernetes environment as well as virtualized applications in a VMware vSphere environment.
Lightbits Labs (Lightbits), is on a mission to make high-performance block storage simple, scalable, and cost-efficient for any cloud. Lightbits offers a Cloud Data Platform that delivers efficiency, simplicity, and agility for modern data centers. Inventors of the NVMe over TCP (NVMe/TCP) protocol, Lightbits is leading the digital data center transformation by making software-defined storage that is easy to deploy at scale and delivers performance equivalent to local flash to accelerate cloud-native applications in bare metal, virtual, or containerized environments.