Salesforce adds IoT insights into cloud-powered Field Service Lightning mobile app

Salesforce's IoT Insights platform is now available as part of its Field Service Lightning, allowing businesses to gain a better understanding of the IoT devices operating with their systems.The addition of IoT Insights means workers out in the field are able to identify and diagnose problems with equipment remotely using the Field Service mobile app, allowing them to quickly isolate a problem and deploy the right engineer to fix any issues.The new integration will now mean that engineers can access far more detailed information on the devices being used by the company on the edge of their network. Specifically, workers can now identify when a device is going to fail and how to fix the issue ahead of time, so that they arrive at a site equipped with the tools they need.