SDN, NFV & Network Virtualization Ecosystem Market Study: An Emerging Hint of Opportunity

Daily Market Insight | December 03, 2019

While the advantages of SDN (Software Defined Networking) and network virtualization are well known in the enterprise IT and data center world, both technologies also bring a host of benefits to the telecommunications service provider community. Not only can these technologies help address the explosive capacity demand of mobile traffic, but they can also reduce the CapEx and OpEx burden faced by service providers to handle this demand by diminishing reliance on expensive proprietary hardware platforms.

Spotlight

Is cloud computing better than virtualization? Well, the answer depends on an organization's needs. Each method offers different benefits to its users. For instance, cloud computing is great if your agency is looking for mobility, scalability and the opportunity to cut IT costs in the short run. Meanwhile, virtualization is good for disaster recovery and backup plans, and it potentially offers governments more flexibility.


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Hybrid Courtroom Recording & Remote Workflows Supported by New FTR Gold 7.6

For The Record | July 29, 2022

Remotely monitor legal proceedings with For The Record's latest digital court reporting release, FTR Gold 7.6. The software that set the industry standard for quality and efficiency now offers fluid livestreaming of audio and video to support full remote management of courtroom recording from anywhere. By eliminating geographic constraints, FTR Gold 7.6 will allow jurisdictions to connect with a broader pool of available stenographers and digital court reporters. FTR Gold 7.6 features several upgrades from past software versions. The primary upgrade is an accelerated FTR Reporter engine, which dramatically improves the playback performance of real-time proceedings to FTR Monitor and FTR Player over a wide area network (WAN) or virtual desktop infrastructure (VDI) environment. The technology records and streams content with the market-leading functionality built into the latest versions of FTR Gold Recording and Monitoring Suites, including 16 channels of high-fidelity audio and four channels of high-definition video. This allows remote court monitors and digital court reporters to simultaneously record, monitor, and livestream proceedings anywhere on the court's network—in the courthouse or across the town, county, or state. According to Priya Sivagnanam, Technical Project Manager of For The Record, "FTR Gold 7.6 facilitates alternative workflows to support courts as they manage the escalating stenographer shortage and adapt to the demand for remote, hybrid hearings. These structural shifts in court operations are only building momentum, so this innovation arrives at a critical time. Courts will find that playback performance during remote monitoring is seamless in WAN and VDI environments. FTR Gold 7.6 is dramatically enhanced from past versions of FTR Gold." About For The Record For The Record is the global leader in digital audio, visual, and record-keeping innovations for the legal justice system. Over three decades, the company has modernized more than 30,000 courtrooms across 70+ countries. For The Record's recent innovations include the world's first cloud-based recording management system; an online transcript ordering platform; real time speech-to-text transcription; and a virtual justice platform that observes traditional court protocols. With the goals of accelerating justice and enhancing accessibility, For The Record continuously develops new courtroom technology.

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VMware Named a Leader in the 2022 Gartner Magic Quadrant™ for Unified Endpoint Management for Fifth Year in a Row

VMware | August 19, 2022

VMware, Inc. announced it has been positioned by Gartner, Inc. as a Leader in the 2022 Magic Quadrant for Unified Endpoint Management (UEM). This is the fifth consecutive year Workspace ONE – a core technology supporting unified endpoint management requirements that is part of VMware’s Anywhere Workspace - has been named a Leader in the Gartner Magic Quadrant for unified endpoint management. In addition, VMware received the highest product scores in the 2022 Gartner Critical Capabilities for Unified Endpoint Management Tools report across all four defined Use Cases – Security-Centric Management, Remote Worker, Modern Windows Management, and Non-Standard PC. “Today’s workforce faces key challenges like fragmented security, operational complexity and subpar experiences, In our view, this recognition validates our mission to enable employees to work from anywhere more securely and without friction, while supporting our customers’ most pressing priorities including workplace modernization, zero trust security, a great digital employee experience and profound time and cost savings.” Shankar Iyer, senior vice president and general manager, End-User Computing, VMware About VMware Anywhere Workspace and Workspace ONE VMware Anywhere Workspace is an integrated platform that enables employees to work from anywhere with more secure and frictionless experiences. It brings together all the necessary solutions into a single experience for IT and employees, including Unified End-point Management with Workspace ONE UEM, desktop as a service (DaaS) with Horizon, Digital Employee Experience (DEX), and Workspace Security. Workspace ONE UEM provides a comprehensive solution that enables companies to manage and better secure any device across all platforms. This UEM platform gives IT teams control over the highly diversified device deployments found in so many organizations today, while ensuring enterprise security at every level. Standout features include: Manage Every Endpoint on Every Platform: Manage and secure all devices (mobile, desktop, special-purpose, etc.) and apps (native, SaaS, virtual, etc.) at scale with a single powerful solution by taking advantage of modern, cloud-native efficiencies. Intelligence to Enlighten and Automate: IT teams get real-time visibility into the entire technology environment with Workspace ONE Intelligence, enabling informed, data-driven decisions. Proactive analytics help IT with faster resolution of issues that can negatively impact the overall digital employee experience (DEX) and security. Using the no-/low-code automation framework of Workspace ONE Freestyle Orchestrator, admins can automate routine and complex processes to minimize manual tasks for the IT team. Consistent Employee Experience: Employees work effectively on the go by providing a self-service unified app catalog that is consistent in look, feel, and function across all devices and platforms. The self-service digital workspace provides secure, single sign-on (SSO) access to all apps, actionable notifications, corporate communications, and support resources – all at one touch. Built-in per-app tunneling secures sessions even with apps behind a firewall. Automated Out-of-the-Box Device Onboarding: New devices register over the air during initial power-up with customizable configuration tools like Windows Drop Ship Provisioning, automated device enrollment with Apple Business Manager, zero-touch enrollment of rugged devices, and more. Admins can easily set up and customize the imageless configuration of work profiles such as email, VPN, Wi-Fi, apps, content, intranet sites, and other back-end resources. This gives employees immediate access to email, apps, and data within minutes of device startup, all of which ensures immediate user productivity and a positive employee experience no matter where the user is located. About VMware VMware is a leading provider of multi-cloud services for all apps, enabling digital innovation with enterprise control. As a trusted foundation to accelerate innovation, VMware software gives businesses the flexibility and choice they need to build the future. Headquartered in Palo Alto, California, VMware is committed to building a better future through the company’s 2030 Agenda.

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Exoprise Customers Achieve Significant ROI With SaaS and Digital Experience Monitoring

Exoprise | September 12, 2022

Exoprise, a leader in Digital Experience Monitoring (DEM) solutions, announced that its customers continue to realize significant Return on Investment (ROI) with Exoprise solutions and achieve positive ROI within six months of implementation. Troubleshooting remote worker issues using traditional tools creates visibility challenges, severely impacting business continuity and productivity. According to the latest Forrester future of work survey, 20% of employees contact the service desk support team weekly, and 10% contact them daily – far too often to remain consistently productive. In current economic conditions, companies have the potential to save thousands to millions in IT costs using features and capabilities offered by Exoprise DEM solutions. As one of the Exoprise customers, a global CRM head at a financial services company, told us, "Upon returning from a weekend, our employees could not access their Salesforce app in the morning. As a result, IT and several other teams spent at least half a day trying to find the root cause, which cost the company about $500K. With Exoprise synthetics, we would have immediately narrowed the problem to a change made by the network team and saved a huge loss to the company." Exoprise customers achieve superior ROI with their DEM investment by: Recovering Service Level Agreement (SLA) credit – IT teams receive Service Level Agreement (SLA) violation credits when Microsoft 365 has downtime. For example, Microsoft services such as Azure, Teams, OneDrive, etc. may not be available due to an outage or technical issue. Service availability less than the SLA of 99.9% requires Microsoft to reward credits to the customer. Exoprise provides actionable availability reports that act as evidence of true downtime, outage length, events, errors, and corresponding service health. Customers quickly verify and claim their credits to recoup the cost of the Exoprise system. Saving Costs on Device Refresh and Upgrades – IT departments often need to upgrade their infrastructure with new hardware or software, so employees remain productive and job satisfaction remains high. However, with a shrinking economy and flat expense budget, businesses struggle to keep up with that mandate. Utilizing Exoprise Service Watch Real User Monitoring (RUM), operation teams are driving upgrade decisions based on hard network and device telemetry data, segmenting different user groups, and auditing remote endpoint devices. The result is an optimized device refresh schedule and cost-effective companywide upgrades. Another Exoprise user, a Microsoft Teams administrator at a manufacturing services company, "We had frequent complaints from users about poor Teams meetings/calls. Initially, we would upgrade the hardware to the latest to fix the problem and spend thousands doing that, but the problems persisted. So, when we started using Service Watch, we could see exactly where the problem was for each user - and avoid upgrading when the problems were due to corporate network or weak Wi-Fi access points." Preventing Network Upgrade Surprises and Downtime – Future proofing the business means frequent network optimization. Enterprises rely on mission-critical services such as Microsoft 365, Salesforce, AWS, and SAP. Delivering these services via ISPs, MPLS, SDWAN, and VPN providers becomes susceptible to performance fluctuations. Exoprise provides end-to-end baseline views of the network for mission-critical applications before, during, and after any network transformation takes place. As a result, network administrators can ensure that the end-user experience is improved and access is more reliable. Delivering Better Digital Experiences Anywhere and reducing MTTR – The Modern Workplace demands remote flexibility along with the freedom to work anywhere. ITOps teams require end-to-end visibility into apps, the network, and system performance for these Digital Nomads, and the Exoprise platform delivers. Once deployed, Exoprise helps customers safely transition to a hybrid work model. Proactive synthetics provide early outage detection while crowdsourced analytics reduce the troubleshooting time in half. Improving Productivity with Less Dropped Calls for Teams, Zoom, and Webex – Today, knowledge workers collaborate using Unified Communication (UC), VoIP, and streaming applications such as Microsoft Teams, Zoom, and WebEx. Customers use Exoprise to proactively test and tune their networks for the collaboration platforms and offer complete coverage with Service Watch RUM. As a result, there is a significant ROI in reduced dropped calls and smoother call quality. "Due to Covid, our IT model has shifted from primarily supporting call center operations to supporting a significantly larger virtual environment. That was when we became interested in better measuring digital experiences from the end user's perspective. Synthetic sensors in our central data centers collect performance data on Microsoft 365, but we wanted an even more complete picture. Together with a real user monitoring on-demand solution, we can better understand the issues of our users at any geographic location," said Kevin Santos, Senior Director of IT, Network Operation Center, BCD Travel. "Exoprise has always been at the forefront of supporting our customers with innovative digital solutions and addressing hybrid workforce challenges with a complete view into the end-user experience, Our Service Watch product rapidly isolates call quality problems with VoIP and streaming apps such as Microsoft Teams, WebEx, and Zoom in real-time and ensures smooth collaboration from anywhere. In addition, our technical ability to deliver synthetics and real-user behavior insights in one platform differentiates us in the market." Exoprise CEO Jason Lieblich Read more about the combination of RUM and synthetics in our latest whitepaper and ensure the best digital employee experience for streaming, collaboration, and VoIP apps such as Microsoft Teams, Zoom, WebEx, and GoToMeeting. Better Together: Combine Real User Monitoring with Synthetics About Exoprise Exoprise enables IT teams to effectively deploy and manage its monitoring solution and mission-critical, cloud-based applications and services. CloudReady provides real-time performance visibility from behind the firewall to the cloud and back with synthetic monitoring. Service Watch provides location-independent end-user experience insights for SaaS and third-party web applications with real user monitoring. By leveraging proactive network path diagnostics, real user experience metrics, actual app usage data, and crowd-sourcing data analytics, organizations now have visibility, speed, and agility to easily assure the best cloud service performance.

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Claro Enterprise Solutions, LLC Adds VMware SASE to its Managed Service Portfolio

Claro Enterprise Solutions | July 04, 2022

Claro Enterprise Solutions and VMware today announced the addition of VMware Secure Access Service Edge (SASE) to Claro Enterprise Solutions' extensive portfolio of managed services. Claro Enterprise Solutions customers will now be able to leverage VMware SASE in Latin America to implement a Cloud-first approach to security, networking, and edge computing services. Andrés Mosquera, Chief Executive Officer at Claro Enterprise Solutions, said: "Our enterprise customers have accelerated the shift to a remote and distributed workforce, increasing their need for SASE solutions that meet their unique security demands. VMware SASE used along with Claro Enterprise Solutions' managed services and extensive network coverage offers an integrated solution with great performance that address network security challenges of a multi-cloud ecosystem while empowering digital transformation." VMware's comprehensive Cloud-delivered SASE solution brings together: Network performance benefits of SD-WAN Integrated security services delivered from the Cloud The ability to support modern distributed applications, which will benefit from artificial intelligence for IT operations, or AIOps, for faster problem resolution. VMware will deliver these capabilities as a service from a global network of over 150 points of presence (PoPs) deployed by VMware and its partners worldwide. In addition, through its affiliates, Claro Enterprise Solutions will host SASE PoPs across Latin America, including Brazil, Colombia, and Mexico. Craig Connors, Vice President and general manager of VMware's SASE business said, "Leading service providers like Claro Enterprise Solutions are modernizing their network to monetize services that their customers are demanding. SASE represents the future of networking, security, and edge computing. Our partnership with Claro Enterprise Solutions will accelerate the move to SASE and influence how companies across Latin America grow and support their workforce." About Claro Enterprise Solutions Claro Enterprise Solutions, an América Móvil subsidiary, is a leading source provider of Network Connectivity and Communication, Cloud, IoT, and IT Managed Services, delivering scalable solutions with layers of security, global expertise, and dependable customer support. More at www.usclaro.com About VMware VMware is a leading provider of multi-cloud services for all apps, enabling digital innovation with enterprise control. As a trusted foundation to accelerate innovation, VMware software gives businesses the flexibility and choice they need to build the future. Headquartered in Palo Alto, California, VMware is committed to building a better future through the company's 2030 Agenda.

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Spotlight

Is cloud computing better than virtualization? Well, the answer depends on an organization's needs. Each method offers different benefits to its users. For instance, cloud computing is great if your agency is looking for mobility, scalability and the opportunity to cut IT costs in the short run. Meanwhile, virtualization is good for disaster recovery and backup plans, and it potentially offers governments more flexibility.

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