Serviceaide Announces Luma Virtual Agent 2.X Series for Superior Digital Support

Serviceaide | May 21, 2020

  • Serviceaide's next-generation virtual agent technology targets learning beyond natural language processing to incorporate context awareness, intent handling.

  • Luma virtual agent technology is redefining service and support across a wide range of industries and use cases in countries around the world.

  • This includes new and improved administration tools, advances in virtual agent skills development, improved natural language processing performance, and new flexibility.


Serviceaide, Inc., a global provider of intelligent, enterprise service management solutions, today announced the launch of the Luma Virtual Agent 2.X Series, with a new architecture designed to provide superior digital support and service.  In addition, the 2.X series sets the stage for integration of deeper, more powerful automation and knowledge management capabilities to be launched later this year. Serviceaide's next-generation virtual agent technology targets learning beyond natural language processing to incorporate context awareness, intent handling, and more.

 

Luma virtual agent technology is redefining service and support across a wide range of industries and use cases in countries around the world. Leveraging AI to deliver a whole new level of service and support is more important than ever. And we have the experience, proven use cases and ongoing advancements in product functionality, making our Luma VA a mature offering in the market,

Wai Wong, President and CEO of Serviceaide.



The  Luma VA 2.X series architecture will enable the integration of powerful new automation and knowledge management capabilities to be launched later this year.  This includes advanced analytics and reporting.  Luma VA currently supports integration across all service management platforms and the leading communications channels.

Read More: Nokia, KDDI to Co-Deliver Fully Virtualized Cloud RAN to Support 5G

 

We actively seek customer feedback and are committed to incorporating their requests and future business needs into our technology and capabilities. After rapid iterative improvements based on customer feedback to our 1.x product series, the Luma VA 2X series represents another big step forward in AI-powered service and support,

Abed Farhan, SVP Customer Relationships.



The first release in the series is Luma Virtual Agent (VA) 2.4,  which provides enhanced administration capabilities and end user usability.  This includes new and improved administration tools, advances in virtual agent skills development, improved natural language processing performance, and new flexibility and customer choice in deployment options and pricing.

Luma VA 2.4 is available by end of May and includes the following benefits:

Easier to use and administrate

Luma VA 2.4 offers a wide range of new and improved administration tools and capabilities to make it easier and more cost efficient to use, customize and operate. This includes an improved graphical user interface for easier development and administration, and a new dashboard to simplify the tracking and reporting of ROI metrics and KPIs. Luma VA 2.4 dramatically improves the ratio of administrators needed to support service and support analysts.

Next-generation user experience through improved skills building

Teaching Luma to quickly and efficiently handle a wide range of service requests becomes even easier with Luma VA 2.4. The solution now enables the use of sub-skills that result in greater granularity and control in how Luma responds to end-user and customer conversations.

Improved NLP performance and responsiveness

Luma VA 2.4 features improved conversational processing based on the industry's leading NLP engine. The new engine significantly improves conversational responsiveness by reducing latency and lag times in language processing.

More choice and flexibility in deployment options and pricing

Responding to our customers' requests, Luma 2.4 is now available in both public cloud and private cloud deployments. In addition, to better serve their business models, customers can now choose different pricing alternatives based on either number of users or usage time.

Read More: Scale Computing Launches First of a New Class of HC3 Appliances for Databases & Virtual Desktop Infrastructure

About Serviceaide

Serviceaide is a leader in intelligent service and support.  Serviceaide's vision is to transform service management, across ITSM, ESM and Customer Service.  Serving customers around the world, Serviceaide applies breakthroughs in artificial intelligence, machine learning and natural language processing to deliver better experiences, provide enhanced self-service and empower service owners.  Serviceaide transforms service through digital labor conversations, automation and knowledge.

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Scale Computing Partners with Servix to Deliver a Leading Hyperconverged Infrastructure Solution to the Brazilian IT Market

Scale | May 25, 2022

Scale Computing, a market leader in edge computing, virtualization and hyperconverged solutions, today announced its partnership with Servix, one of the largest technology integrators in Latin America. Servix will now deliver simple, reliable, affordable, and easy-to-deploy infrastructure solutions to the IT market in Brazil via Scale Computing’s award-winning HC3 virtualization platform, while simultaneously expanding its partner community in the region. Together, Scale Computing and Servix are bringing a virtualization alternative to customers and partners in Brazil. The Scale Computing virtualization platform combines servers, storage, and virtualization into a single solution to make IT infrastructure easier for organizations of every size. Whether an organization has one IT administrator or hundreds, the award-winning Scale Computing hyperconverged infrastructure eliminates complexity, lowers costs, and frees up management time. Many of today’s virtualization solutions consist of multiple vendor products, making them more complicated and expensive than necessary. Moreover, properly configuring disparate server and storage components takes up valuable department resources, and that's even before a company has installed and configured hypervisors or tested for compatibility and performance. Scale Computing’s virtualization software and appliances, meanwhile, are based on patented technologies designed from the ground up to minimize infrastructure complexity and cost. Whether an organization is considering migrating from its existing virtualization platform or is virtualizing from scratch for the first time, Scale Computing’s hyperconverged approach is the shortest path to affordable virtualization that’s easy to deploy, easy to manage, and easy to scale. “To navigate today’s complex infrastructure environments, businesses need flexibility, scalability, and resiliency. Scale Computing has a strong reputation for delivering results to IT operation leaders around the world, and we’re thrilled to be offering the HC3 solutions to Brazil. This partnership further demonstrates our commitment to providing our partners and customers with the most innovative and reliable solutions,” said Cleber Calejon, CEO, Servix. Scale Computing continues to be the top choice for organizations thanks to the simplicity, efficiency, and innovation of Scale Computing software. Automated machine learning capabilities found in the company’s solutions mean that the typical Scale Computing customer sees a reduction in on-going management costs of between 60 and 80 percent. Servix is a leading HCI integrator in Brazil, and we are proud to be partnering with an IT organization that is so forward thinking, embracing new technology as it makes sense for their customer base,” Scott Mann, VP of Sales, ROW & Global Channel Chief, Scale Computing. About Scale Computing Scale Computing is a leader in edge computing, virtualization, and hyperconverged solutions. Scale Computing software eliminates the need for traditional virtualization software, disaster recovery software, servers, and shared storage, replacing these with a fully integrated, highly available system for running applications. Using patented HyperCore™ technology, the self-healing platform automatically identifies, mitigates, and corrects infrastructure problems in real-time, enabling applications to achieve maximum uptime. When ease-of-use, high availability, and TCO matter, Scale Computing is the ideal infrastructure platform.

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O-RAN ALLIANCE Announces Its June 2022 Industry Summit, Progress of Its Global PlugFest Spring 2022 and a New Set of O-RAN Demos

O-RAN ALLIANCE | June 10, 2022

The O-RAN ALLIANCE invites all interested public to join its next industry summit to be held on June 29, 2022, as an open virtual event. The 2.5-hour session will bring: Latest updates from the O-RAN ALLIANCE leadership Updates from the O-RAN ecosystem on RAN openness, intelligence, cloudification, and testing and integration Live panel discussion: Accelerating industry adoption for large-scale commercialization For more details and to join the event, please visit www.o-ran.org/events. O-RAN Global PlugFest Spring 2022 in Progress O-RAN ALLIANCE has been sponsoring its global PlugFests to enable efficient testing and integration for the O-RAN ecosystem. 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Red River Named as a VMware Regional Academy for IT Support and Training

Red River | July 01, 2022

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KIOXIA America | June 24, 2022

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