Server Virtualization, Security

Syncro Expands Its Offering with a New Team Plan and Features Targeting Growing MSPs

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Syncro,an all-in-one professional services automation (PSA) and remote monitoring and management (RMM) platform for managed service providers (MSPs), today announces the addition of the newTeam plan for MSPs. Syncro is providing this new premium tier plan to equip growing MSPs with more advanced features and onboarding support that will help them better manage their team’s tasklist and business growth.

The new Team plan is designed for MSPs with multiple technicians and empowers them to organize and automate their workflows how they choose. The plan includes PowerBI reports with in-depth data aggregation and insights, more automation, stronger remote access capabilities, and ticket workflow enhancements offering more management oversight. The Team plan also provides more support convenience, giving MSPs the ability to schedule one on one troubleshooting sessions with Syncro technicians.

The addition of the Team plan allows MSPs to take advantage of features that will help them to solve the challenges that come with managing a growing business efficiently with many technicians and even more clients. This powerful plan offers the following benefits and features:

  • Enhanced Splashtop: Includes multi-monitor support and multiple techs per session.
  • Azure AD sync: Seamless integration with Azure AD to enable contact syncing and Microsoft 365 billing automation.
  • Real-time ticket automations & assignments: Streamlines your service desk operations.
  • PowerBI integration: Facilitates advanced analytics and business intelligence.
  • Scheduled database exports: Automatically export your Syncro data to a database of your choosing.
  • Personalized support and onboarding experience: Enjoy scheduled callbacks for technical issues and implementation experts to help you onboard.

The Team plan is available for $189/user/month. Syncro's current base plan (now renamed as Core) at $139/user/month is still available with all existing features, and at the same price. Both the Core and Team plans offer a no-contract monthly per user price, with unlimited endpoints and access to the entire Syncro platform including PSA/RMM and remote access functionality.

“Syncro’s first priority has been and will always be helping MSPs expand their business – from MSPs who are just starting out to MSPs who are well-established and experiencing rapid growth. The launch of the Team plan and the newest features is a direct result of listening to the needs of our growing partners and just another way we are supporting MSPs and enabling them to be more profitable,” said Emily Glass, CEO of Syncro.

About Syncro

Syncro's all-in-one PSA, RMM, and remote access software helps managed service providers (MSPs) run more efficient and profitable businesses. Pricing is refreshingly simple, with no contracts and flat per user pricing. A technology company with a human heart, Syncro is committed to diversity, inclusion, belonging and fair practices that benefit everyone—from customers and employees to the industry at large.

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Virtual Desktop Tools, Virtual Desktop Strategies

Leostream Enhances Security and Management of vSphere Hybrid Cloud Deployments

Business Wire | January 29, 2024

Leostream Corporation, the world's leading Remote Desktop Access Platform provider, today announced features to enhance security, management, and end-user productivity in vSphere-based hybrid cloud environments. The Leostream platform strengthens end-user computing (EUC) capabilities for vSphere users, including secure access to both on-premises and cloud environments, heterogeneous support, and reduced cloud costs. With the Leostream platform as the single pane of glass managing EUC environments, any hosted desktop environment, including individual virtual desktops, multi-user sessions, hosted physical workstations or desktops, and hosted applications, becomes simpler to manage, more secure, more flexible, and more cost-effective. Significant ways the Leostream platform expands vSphere’s capabilities include: Security The Leostream platform ensures data remains locked in the corporate network, and works across on-premises and cloud environments, providing even disparate infrastructures with the same levels of security and command over authorization, control, and access tracking. The Leostream platform supports multi-factor authentication and allows organizations to enforce strict access control rules, creating an EUC environment modeled on a zero-trust architecture. Multivendor/protocol support The Leostream platform was developed from the ground up for heterogeneous infrastructures and as the connection management layer of the EUC environment, the Leostream platform allows organizations to leverage vSphere today and other hypervisors or hyperconvergence platforms in the future as their needs evolve. The Leostream platform supports the industry’s broadest array of remote display protocols, including specialized protocols for mission-critical tasks. Consistent EUC experience The Leostream platform enables IT to make changes to the underlying environment while ensuring the end user experience is constant, and to incorporate AWS, Azure, Google Cloud, or OpenStack private clouds into their environment without disruptions in end-user productivity. By integrating with corporate Identity Providers (IdPs) that employees are already familiar with, and providing employees with a single portal they use to sign in, the Leostream platform offers simplicity to users too. Connectivity The Leostream Gateway securely connects to on-prem and cloud resources without virtual private networks (VPNs), and eliminates the need to manage and maintain security groups. End users get the same seamless login and high-performance connection across hybrid environments including corporate resources located off the internet. Controlling cloud costs The Leostream Connection Broker implements automated rules that control capacity and power state in the cloud, allowing organizations to optimize their cloud usage and minimize costs, such as ensuring cloud instances aren’t left running when they are no longer needed. The Connection Broker also intelligently pools and shares resources across groups of users, so organizations can invest in fewer systems, reducing overall cost of ownership. “These features deliver a streamlined experience with vSphere and hybrid or multi-cloud resources so end users remain productive, and corporate data and applications remain secure,” said Leostream CEO Karen Gondoly. “At a time when there is uncertainty about the future of support for VMware’s end-user computing, it’s important to bring these options to the market to show that organizations can extend vSphere’s capabilities and simultaneously plan for the future without disruption to the workforce.” About Leostream Corporation Leostream Corporation, the global leader in Remote Desktop Access Platforms, offers comprehensive solutions that enable seamless work-from-anywhere environments for individuals across diverse industries, regardless of organization size or location. The core of the Leostream platform is its commitment to simplicity and insight. It is driven by a unified administrative console that streamlines the management of users, cloud desktops, and IT assets while providing real-time dashboards for informed decision-making. The company continually monitors the evolving remote desktop landscape, anticipating future trends and challenges. This purposeful, proactive approach keeps clients well-prepared for the dynamic changes in remote desktop technology.

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