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Exoprise | September 12, 2022
Exoprise, a leader in Digital Experience Monitoring (DEM) solutions, announced that its customers continue to realize significant Return on Investment (ROI) with Exoprise solutions and achieve positive ROI within six months of implementation. Troubleshooting remote worker issues using traditional tools creates visibility challenges, severely impacting business continuity and productivity.
According to the latest Forrester future of work survey, 20% of employees contact the service desk support team weekly, and 10% contact them daily – far too often to remain consistently productive. In current economic conditions, companies have the potential to save thousands to millions in IT costs using features and capabilities offered by Exoprise DEM solutions.
As one of the Exoprise customers, a global CRM head at a financial services company, told us, "Upon returning from a weekend, our employees could not access their Salesforce app in the morning. As a result, IT and several other teams spent at least half a day trying to find the root cause, which cost the company about $500K. With Exoprise synthetics, we would have immediately narrowed the problem to a change made by the network team and saved a huge loss to the company."
Exoprise customers achieve superior ROI with their DEM investment by:
Recovering Service Level Agreement (SLA) credit – IT teams receive Service Level Agreement (SLA) violation credits when Microsoft 365 has downtime. For example, Microsoft services such as Azure, Teams, OneDrive, etc. may not be available due to an outage or technical issue. Service availability less than the SLA of 99.9% requires Microsoft to reward credits to the customer. Exoprise provides actionable availability reports that act as evidence of true downtime, outage length, events, errors, and corresponding service health. Customers quickly verify and claim their credits to recoup the cost of the Exoprise system.
Saving Costs on Device Refresh and Upgrades – IT departments often need to upgrade their infrastructure with new hardware or software, so employees remain productive and job satisfaction remains high. However, with a shrinking economy and flat expense budget, businesses struggle to keep up with that mandate. Utilizing Exoprise Service Watch Real User Monitoring (RUM), operation teams are driving upgrade decisions based on hard network and device telemetry data, segmenting different user groups, and auditing remote endpoint devices. The result is an optimized device refresh schedule and cost-effective companywide upgrades.
Another Exoprise user, a Microsoft Teams administrator at a manufacturing services company, "We had frequent complaints from users about poor Teams meetings/calls. Initially, we would upgrade the hardware to the latest to fix the problem and spend thousands doing that, but the problems persisted. So, when we started using Service Watch, we could see exactly where the problem was for each user - and avoid upgrading when the problems were due to corporate network or weak Wi-Fi access points."
Preventing Network Upgrade Surprises and Downtime – Future proofing the business means frequent network optimization. Enterprises rely on mission-critical services such as Microsoft 365, Salesforce, AWS, and SAP. Delivering these services via ISPs, MPLS, SDWAN, and VPN providers becomes susceptible to performance fluctuations. Exoprise provides end-to-end baseline views of the network for mission-critical applications before, during, and after any network transformation takes place. As a result, network administrators can ensure that the end-user experience is improved and access is more reliable.
Delivering Better Digital Experiences Anywhere and reducing MTTR – The Modern Workplace demands remote flexibility along with the freedom to work anywhere. ITOps teams require end-to-end visibility into apps, the network, and system performance for these Digital Nomads, and the Exoprise platform delivers. Once deployed, Exoprise helps customers safely transition to a hybrid work model. Proactive synthetics provide early outage detection while crowdsourced analytics reduce the troubleshooting time in half.
Improving Productivity with Less Dropped Calls for Teams, Zoom, and Webex – Today, knowledge workers collaborate using Unified Communication (UC), VoIP, and streaming applications such as Microsoft Teams, Zoom, and WebEx. Customers use Exoprise to proactively test and tune their networks for the collaboration platforms and offer complete coverage with Service Watch RUM. As a result, there is a significant ROI in reduced dropped calls and smoother call quality.
"Due to Covid, our IT model has shifted from primarily supporting call center operations to supporting a significantly larger virtual environment. That was when we became interested in better measuring digital experiences from the end user's perspective. Synthetic sensors in our central data centers collect performance data on Microsoft 365, but we wanted an even more complete picture. Together with a real user monitoring on-demand solution, we can better understand the issues of our users at any geographic location," said Kevin Santos, Senior Director of IT, Network Operation Center, BCD Travel.
"Exoprise has always been at the forefront of supporting our customers with innovative digital solutions and addressing hybrid workforce challenges with a complete view into the end-user experience, Our Service Watch product rapidly isolates call quality problems with VoIP and streaming apps such as Microsoft Teams, WebEx, and Zoom in real-time and ensures smooth collaboration from anywhere. In addition, our technical ability to deliver synthetics and real-user behavior insights in one platform differentiates us in the market."
Exoprise CEO Jason Lieblich
Read more about the combination of RUM and synthetics in our latest whitepaper and ensure the best digital employee experience for streaming, collaboration, and VoIP apps such as Microsoft Teams, Zoom, WebEx, and GoToMeeting. Better Together: Combine Real User Monitoring with Synthetics
Exoprise enables IT teams to effectively deploy and manage its monitoring solution and mission-critical, cloud-based applications and services. CloudReady provides real-time performance visibility from behind the firewall to the cloud and back with synthetic monitoring. Service Watch provides location-independent end-user experience insights for SaaS and third-party web applications with real user monitoring. By leveraging proactive network path diagnostics, real user experience metrics, actual app usage data, and crowd-sourcing data analytics, organizations now have visibility, speed, and agility to easily assure the best cloud service performance.
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VNET Group | September 26, 2022
VNET Group, Inc. a leading carrier- and cloud-neutral Internet data center services provider in China, today announced that Mr. Samuel Yuan-Ching Shen decided to resign from his positions as the Company's Chief Executive Officer and Executive Chairman of Retail IDC Business Group due to personal reasons, and he will remain with the Company as a senior advisor to the senior management. Mr. Jeff Dong, the Company's president, has been appointed to succeed Mr. Shen as the Company's Chief Executive Officer, effective immediately.
"I would like to thank Samuel for his contributions and dedication to our success throughout his tenure. His leadership has been instrumental in driving value and growth for VNET. We look forward to his ongoing guidance in his new role as our senior advisor."
Mr. Josh Sheng Chen, Founder and Chairman of VNET
"Meanwhile, I am pleased to welcome Jeff to the executive leadership team. We are confident that Jeff's extensive industry insight and deep investment expertise, acquired over a long and illustrious professional career, will continue to drive our dual-core growth strategy and fuel our ongoing commitment to achieving sustainable growth and long-term shareholder value."
Mr. Jeff Dong has served as president of the Company and chief executive officer of VNET Capital since June 2022. Prior to joining the Company, Mr. Dong served as the head of the real assets investment department of Taiping Capital Asset Management, a subsidiary of China Taiping Insurance Group, from June 2020 to June 2022. Mr. Dong has extensive experience in real assets investment in infrastructure, TMT and new energy sectors. Mr. Dong's related experience spans more than 15 years, including over a decade serving in various roles at China Investment Corporation, a sovereign wealth fund of China. Mr. Dong received his Ph.D. from Manchester Business School.
VNET Group, Inc. is a leading carrier- and cloud-neutral Internet data center services provider in China. VNET provides hosting and related services, including IDC services, cloud services, and business VPN services to improve the reliability, security, and speed of its customers' internet infrastructure. Customers may locate their servers and equipment in VNET's data centers and connect to China's internet backbone. VNET operates in more than 30 cities throughout China, servicing a diversified and loyal base of over 6,500 hosting and related enterprise customers that span numerous industries ranging from internet companies to government entities and blue-chip enterprises to small- to mid-sized enterprises.
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Wipro | November 11, 2022
Wipro Limited a leading technology and consulting services company, and VMware, Inc. announced an extended collaboration to help mutual customers accelerate their digital journey and maximize their VMware Cloud investments.
As part of this expanded relationship, Wipro will launch a new dedicated VMware-focused business aligned to Wipro’s broader strategy of driving growth through strategic partnerships. The unit will focus on the power of Wipro FullStride Cloud Services’ in-depth expertise across industries along with VMware Cross-Cloud services to help enterprises drive enhanced agility, speed, and innovation. The goal will be to streamline VMware implementations and accelerate deployment of applications, leading to better, faster ROI.
“Multi-cloud, modern applications and anywhere workspace strategies are increasingly more critical to enterprise success, We are thrilled to join forces with Wipro to tap into our collective strengths and help make adoption of digital transformation strategy easier for large enterprises. Together, we look forward to providing enterprises with the Cloud Smart solutions and services they need to achieve value from technology investments faster, compete more effectively, and operate their businesses more efficiently and securely.”
Monty Bhatia, Vice President, Global Systems Integrators, VMware
Wipro’s new business unit will work with VMware on deepening the companies’ collaboration on deploying VMware solutions, including VMware Anywhere Workspace, which allows employees to work from anywhere with more secure and frictionless experiences. All solutions will be implemented with an eye toward sustainability and reduced carbon footprint as a key business outcome.
“The innovative solutions we have created with VMware thus far enable enterprises to accelerate the development and deployment of more secure modern apps and empower their global workforce while dramatically simplifying the management of a multi-cloud infrastructure,” said Jason Eichenholz, Senior Vice President, Global Head of Ecosystems & Partnerships, Wipro Limited. “We are thrilled to expand our partnership with VMware to help clients realize better, faster value from cloud investments.”
“This new Wipro business unit will accelerate our clients’ journey to the cloud, helping drive innovation, resilience, and agility,” said Jo Debecker, Senior Vice President & Global Head, Cloud and Infrastructure Services, Wipro Limited. “Wipro’s VMware-dedicated Business Unit will be an important vehicle for clients across every major industry to maximize the transformative power of hybrid/public clouds to deliver new experiences, new solutions and innovations to their end users.”
Wipro will offer a full portfolio of digital transformation services in collaboration with VMware across industries, with major focus on Banking & Financial Services, Healthcare, and Consumer and Retail. The unit will leverage Wipro’s 10,000+ domain experts in these verticals including the expertise acquired through acquisitions like Capco and Designit. Wipro will be significantly scaling the technical competency in VMware Cross-Cloud services for multi-cloud infrastructure, modern apps, anywhere workspace, networking, and security, and will have 5,000 cross-trained professionals for these areas over next two years.
The Wipro and VMware collaboration will be truly global, covering the Americas, Europe, Middle East, Africa, and Asia Pacific, and will involve multi-million-dollar investments across sales, alliances, and delivery resources in each of these regions. The delivery will be executed through Wipro FullStride Cloud Studios in US, Europe, and India.
VMware is a leading provider of multi-cloud services for all apps, enabling digital innovation with enterprise control. As a trusted foundation to accelerate innovation, VMware software gives businesses the flexibility and choice they need to build the future. Headquartered in Palo Alto, California, VMware is committed to building a better future through the company’s 2030 Agenda. For more information, please visit www.vmware.com/company.
About Wipro Limited
Wipro Limited is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 250,000 employees and business partners across 66 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.
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Verge.io | September 14, 2022
Verge.io, the company with a simpler way to virtualize data centers, and Dallas Digital Services, an IT solutions provider for enterprises and government agencies, today announced an agreement to offer Verge.io’s virtual cloud software stack as a simple, cost-effective alternative to build, deploy and manage virtual data centers.
With Verge-OS software, Dallas Digital enables virtualized data centers for its clients with greater savings and efficiencies. Verge-OS abstracts compute, network, and storage from commodity servers and creates pools of raw resources that are simple to run and manage, creating feature-rich infrastructures for environments and workloads like clustered HPC, ultra-converged and hyperconverged data centers, DevOps and Test/Dev, compliant medical and healthcare, remote and edge compute including VDI, and multi-tenant private clouds.
“Legacy virtualization platforms require many different SKUs, with complex pricing schemes and significant API integration to build out a virtualized data center, especially at scale,” said Howie Evans Vice President Dallas Digital. “We are pleased to be able to offer Verge-OS as a way to deliver a virtual data center experience but in a secure, hardware-efficient system that can scale compute, memory, and storage resources as needed.”
“Recent M&A activity is causing enterprises to look for alternatives to legacy systems, and partnerships with solution providers like Dallas Digital are an ideal way to bring these customers a modernized virtualization platform for the way organizations work today, Verge-OS is not only simpler to configure and run, it’s simpler to buy, and simpler for Dallas Digital to support.”
Yan Ness, CEO at Verge.io
Verge-OS is an ultra-thin software—less than 300,000 lines of code—that is easy to install and scale on low-cost commodity hardware and self-manages based on AI/ML. A single license replaces separate hypervisor, networking, storage, data protection, and management tools to simplify operations and downsize complex technology stacks.
Secure virtual data centers based on Verge-OS include all enterprise data services like global deduplication, disaster recovery, continuous data protection, snapshots, long-distance synch, and auto-failover. They are ideal for creating honeypots, sandboxes, cyber ranges, air-gapped computing, and secure compliance enclaves to meet regulations such as HIPAA, CUI, SOX, NIST, and PCI. Nested multi-tenancy gives service providers, departmental enterprises, and campuses the ability to assign resources and services to groups and sub-groups.
About Dallas Digital Services
Founded in 1996, Dallas Digital Services began as an on-site service provider for enterprise companies and has developed into a highly recognized solution provider for mission critical and high availability solutions. It is a relationship-driven IT solutions provider, offering best-of-breed technology and services for enterprise organizations as well as public-sector entities. It offers strategic services, technical expertise, and sales support to enable clients to maximize the value of their data center investments. Based on each customer's unique objectives and IT environment, Dallas Digital can assess, architect, implement, and manage solutions that improve current technology performance.