ControlUp | September 02, 2022
ControlUp, the industry leader in Digital Employee Experience (DEX) management, today announced that ControlUp Co-founder and Chief Product Officer Yoni Avital will host a bad user experience smackdown at VMware Explore 2022. ControlUp, a VMware Partner, is also breaking its Edge DX adoption records, a solution that allows IT teams to not only monitor productivity tools like Microsoft Teams (MS Teams) and Zoom but allows for advanced data analytics to proactively address issues. See a demo of Edge DX and more at ControlUp's booth in South Hall 1302.
"With the new ability for IT teams to monitor Zoom and MS Teams, Edge DX is the fastest growing product in our portfolio to date. This is a testament to how important having real-time data analytics accessible to IT teams, The solution also allows for rapid deployment, which is crucial when it comes to the sales cycle. For example, one financial services client deployed 192,000+ seats in a matter of weeks."
Asaf Ganot, Co-founder and CEO, ControlUp
Recently recognized as a strong performer in end-user experience management by Forrester Research in The Forrester Wave™, ControlUp continues to bring data together in unique ways to optimize the digital employee experience while proactively addressing network latency issues, availability of SaaS apps and virtual desktops, and slow logons. With the ability to deploy Edge DX at scale in minutes, IT teams can virtually sit side-by-side with work from anywhere (WFA) employees to fix issues quickly on endpoint devices so team members can get back to work fast.
Similar to our recent integration to monitor functionality with MS Teams, our new integration with Zoom provides IT teams usage insights across employee calls and meetings. Data analysis monitors the quality of calls for technical issues that may impact the digital experience of participants. Edge DX makes remediation actions available for addressing and preventing issues that impact productivity. By proactively identifying potential bottlenecks and failure points, IT teams can now provide resolutions before Help Desk tickets are filed.
VMware Explore attendees have the opportunity to hear and see how ControlUp helps remove IT dark zones with real-time visibility that improves employees' productivity in two sessions:
Tuesday, Aug. 30, 3:15-3:45 p.m., Joel Stocker, Director of Product Marketing, ControlUp, and Tom Fenton, Tech. Mrkt. Engr., ControlUp, will present "Improve Remote Work Experience with Last-Mile Monitoring From ControlUp" in The Expo Theater.
Wednesday, Aug. 31, 10:30-11:30 a.m., Yoni Avital, Co-founder & CPO, ControlUp, and Trentent Tye, Tech Marketing, ControlUp, will hammer things out in a "Bad User Experience Smackdown: Easy Horizon Troubleshooting with ControlUp" in a Breakout Session.
"ControlUp is proud to be an established VMware Partner with deep integrations that help VMware users capture real-time data insights for on-the-fly troubleshooting," said Avital. "It is no secret that work-from-anywhere is here to stay, which solidifies the ongoing need for our DEX management platform to help IT teams monitor performance, availability, and productivity for networks, apps, and unified communications tools like Zoom and MS Teams."
Microsoft, MS Teams are trademarks of the Microsoft group of companies.
VMware, Horizon, and VMware Explore are registered trademarks or trademarks of VMware, Inc. or its subsidiaries in the United States and other jurisdictions.
ControlUp powers the work-from-anywhere world by delivering a Digital Employee Experience (DEX) Management Platform built for IT teams to make remote work more flexible and reliable. Whether your desktops are physical or virtual, your applications are local or SaaS, IT can optimize remote work environments from the datacenter or from the cloud with rich, real-time visibility across the entire digital employee experience. Headquartered in Silicon Valley with R&D in Israel, ControlUp supports over 2,000 customers and counting.
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Exoprise | September 12, 2022
Exoprise, a leader in Digital Experience Monitoring (DEM) solutions, announced that its customers continue to realize significant Return on Investment (ROI) with Exoprise solutions and achieve positive ROI within six months of implementation. Troubleshooting remote worker issues using traditional tools creates visibility challenges, severely impacting business continuity and productivity.
According to the latest Forrester future of work survey, 20% of employees contact the service desk support team weekly, and 10% contact them daily – far too often to remain consistently productive. In current economic conditions, companies have the potential to save thousands to millions in IT costs using features and capabilities offered by Exoprise DEM solutions.
As one of the Exoprise customers, a global CRM head at a financial services company, told us, "Upon returning from a weekend, our employees could not access their Salesforce app in the morning. As a result, IT and several other teams spent at least half a day trying to find the root cause, which cost the company about $500K. With Exoprise synthetics, we would have immediately narrowed the problem to a change made by the network team and saved a huge loss to the company."
Exoprise customers achieve superior ROI with their DEM investment by:
Recovering Service Level Agreement (SLA) credit – IT teams receive Service Level Agreement (SLA) violation credits when Microsoft 365 has downtime. For example, Microsoft services such as Azure, Teams, OneDrive, etc. may not be available due to an outage or technical issue. Service availability less than the SLA of 99.9% requires Microsoft to reward credits to the customer. Exoprise provides actionable availability reports that act as evidence of true downtime, outage length, events, errors, and corresponding service health. Customers quickly verify and claim their credits to recoup the cost of the Exoprise system.
Saving Costs on Device Refresh and Upgrades – IT departments often need to upgrade their infrastructure with new hardware or software, so employees remain productive and job satisfaction remains high. However, with a shrinking economy and flat expense budget, businesses struggle to keep up with that mandate. Utilizing Exoprise Service Watch Real User Monitoring (RUM), operation teams are driving upgrade decisions based on hard network and device telemetry data, segmenting different user groups, and auditing remote endpoint devices. The result is an optimized device refresh schedule and cost-effective companywide upgrades.
Another Exoprise user, a Microsoft Teams administrator at a manufacturing services company, "We had frequent complaints from users about poor Teams meetings/calls. Initially, we would upgrade the hardware to the latest to fix the problem and spend thousands doing that, but the problems persisted. So, when we started using Service Watch, we could see exactly where the problem was for each user - and avoid upgrading when the problems were due to corporate network or weak Wi-Fi access points."
Preventing Network Upgrade Surprises and Downtime – Future proofing the business means frequent network optimization. Enterprises rely on mission-critical services such as Microsoft 365, Salesforce, AWS, and SAP. Delivering these services via ISPs, MPLS, SDWAN, and VPN providers becomes susceptible to performance fluctuations. Exoprise provides end-to-end baseline views of the network for mission-critical applications before, during, and after any network transformation takes place. As a result, network administrators can ensure that the end-user experience is improved and access is more reliable.
Delivering Better Digital Experiences Anywhere and reducing MTTR – The Modern Workplace demands remote flexibility along with the freedom to work anywhere. ITOps teams require end-to-end visibility into apps, the network, and system performance for these Digital Nomads, and the Exoprise platform delivers. Once deployed, Exoprise helps customers safely transition to a hybrid work model. Proactive synthetics provide early outage detection while crowdsourced analytics reduce the troubleshooting time in half.
Improving Productivity with Less Dropped Calls for Teams, Zoom, and Webex – Today, knowledge workers collaborate using Unified Communication (UC), VoIP, and streaming applications such as Microsoft Teams, Zoom, and WebEx. Customers use Exoprise to proactively test and tune their networks for the collaboration platforms and offer complete coverage with Service Watch RUM. As a result, there is a significant ROI in reduced dropped calls and smoother call quality.
"Due to Covid, our IT model has shifted from primarily supporting call center operations to supporting a significantly larger virtual environment. That was when we became interested in better measuring digital experiences from the end user's perspective. Synthetic sensors in our central data centers collect performance data on Microsoft 365, but we wanted an even more complete picture. Together with a real user monitoring on-demand solution, we can better understand the issues of our users at any geographic location," said Kevin Santos, Senior Director of IT, Network Operation Center, BCD Travel.
"Exoprise has always been at the forefront of supporting our customers with innovative digital solutions and addressing hybrid workforce challenges with a complete view into the end-user experience, Our Service Watch product rapidly isolates call quality problems with VoIP and streaming apps such as Microsoft Teams, WebEx, and Zoom in real-time and ensures smooth collaboration from anywhere. In addition, our technical ability to deliver synthetics and real-user behavior insights in one platform differentiates us in the market."
Exoprise CEO Jason Lieblich
Read more about the combination of RUM and synthetics in our latest whitepaper and ensure the best digital employee experience for streaming, collaboration, and VoIP apps such as Microsoft Teams, Zoom, WebEx, and GoToMeeting. Better Together: Combine Real User Monitoring with Synthetics
Exoprise enables IT teams to effectively deploy and manage its monitoring solution and mission-critical, cloud-based applications and services. CloudReady provides real-time performance visibility from behind the firewall to the cloud and back with synthetic monitoring. Service Watch provides location-independent end-user experience insights for SaaS and third-party web applications with real user monitoring. By leveraging proactive network path diagnostics, real user experience metrics, actual app usage data, and crowd-sourcing data analytics, organizations now have visibility, speed, and agility to easily assure the best cloud service performance.
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UiPath | September 08, 2022
UiPath a leading enterprise automation software company, today announced it has strengthened its global sales leadership team with the addition of Mark Gibbs and the promotion of Ryan Mac Ban – each of whom brings decades of experience in enterprise technology and sales leadership.
Mark Gibbs joins UiPath as Senior Vice President and Managing Director of EMEA. He joins UiPath from SAP, where he held several international roles and most recently served as President of SAP Greater China where he oversaw SAP’s overall businesses in Mainland China, Hong Kong, Macau and Taiwan. Previously Chief Operating Officer of SAP Asia Pacific Japan, Gibbs was instrumental in revitalizing the company’s business in the market, recording solid double-digit revenue growth. Under his leadership, SAP built strong relationships both internally and externally that were key to accelerating and furthering the company's footprint and reputation across the market.
“Mark’s decision to join UiPath is further evidence of our ability to attract world-class talent as we drive toward our objective of increasing market penetration in the region, UiPath has the industry’s most compelling vision for customers and I’m excited about the expertise Mark brings to enhance our operations in EMEA.”
Chris Weber, UiPath Chief Business Officer
In addition, UiPath veteran Ryan Mac Ban has been promoted to Senior Vice President of Sales for the Americas. He previously served as Senior Vice President for Worldwide Growth Sales at UiPath where grew the overall Growth business significantly year over year, with UiPath being recognized for the first time as a Leader in the IDC MarketScape for Worldwide Cloud Testing Platforms*. Previously to UiPath, Mac Ban served in several sales leadership roles at VMware and most recently served as Senior Vice President, Worldwide Sales for Networking, Security, and Automation. He’s also served in sales leadership positions at Cisco.
“Ryan has an impressive history of scaling large enterprise software companies, and his sales approach aligns perfectly with our values,” continued Weber. “As we make our vision of the fully automated enterprise a reality, scaling customers successfully is our number one goal. Ryan’s experience and passion for customers will be a great combination toward extending our leadership position throughout the Americas.”
UiPath has a vision to deliver the Fully Automated Enterprise™, one where companies use automation to unlock their greatest potential. UiPath offers an end-to-end platform for automation, combining the leading Robotic Process Automation (RPA) solution with a full suite of capabilities that enable every organization to rapidly scale digital business operations.
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Kyndryl and Citrix | October 03, 2022
Kyndryl the world’s largest IT infrastructure services provider, today announced a global alliance with Citrix to help businesses improve workplace collaboration and employee productivity to address the rapidly changing requirements of today’s hybrid workforce on a global scale.
By leveraging the longstanding operational and industry expertise of Kyndryl’s Digital Workplace Services, powered by Citrix DaaS, both companies will continue to develop modernized, end-to-end IT management services and virtual desktop solutions across hybrid and multi-cloud environments for new and existing customers.
Through the alliance, Kyndryl will extend the reach of its framework of flexible workplace modernization services designed and deployed for Citrix’s core technologies, including comprehensive desktop and application virtualization managed services that provide secure, remote access to corporate assets from any device or location, while enhancing overall employee satisfaction and end-user experiences.
“Kyndryl and Citrix have worked side-by-side as longstanding partners for nearly two decades, and we’re thrilled to continue growing our relationship and customer offerings with Citrix,” said Ivan Dopplé, General Manager, Kyndryl Digital Workplace Services Global Practice. “Both companies have always remained hyper-focused on helping our global customers navigate the complexities of the modern-day workplace and embracing agility as the business landscape continues to shift at unprecedented speed.”
Kyndryl currently provides managed application support services for over 400,000 Citrix users to enterprises around the world. The service offerings provided in collaboration with Citrix include:
VDI/DaaS/Virtual App Transformation Services: Driving agility and best-in-class user experiences by building and transforming clients through the delivery of modern DaaS solutions
Secure Remote Access Services: Delivering DaaS implementations that strengthen security postures and enhance protection of customer data while facing the challenges of growing remote workforces
Cloud Migrations with Citrix Cloud: Helping customers accelerate their journey to the cloud by delivering an integrated digital workspace with advanced security capabilities that unifies multiple Citrix Cloud services onto a single, unified platform across on-premises, public and hybrid cloud environments.
“Kyndryl is an important and trusted partnership for Citrix, with deep technical expertise in managing and delivering Citrix solutions across public and on-premises cloud platforms, Now more than ever before, workers are the most valuable asset for any organization, but businesses continue to face new challenges in successfully implementing the tools and technologies that foster real collaboration and productivity. With Kyndryl, our combined workplace solutions and skills have the unmatched ability to provide tangible impact and growth for our customers and their employees alike.”
Michelle Senecal de Fonseca, Vice President, Citrix Global Cloud Innovation Strategic Partnerships
Kyndryl is the world’s largest IT infrastructure services provider serving thousands of enterprise customers in more than 60 countries. The Company designs, builds, manages and modernizes the complex, mission-critical information systems that the world depends on every day.