VMware taking on service assurance as operators deploy 5G

5G is inherently complex–the network is complex, the network management is complex, the services that ride on top of it are complex and making sure those services are working the way they’re supposed to–service assurance, is, you guessed it, complex. During Mobile World Congress Los Angeles last week, VMware announced a new Smart Assurance solution meant to allow operators “to have a holistic view of the network from core to the edge to the radio access network.” VMware is working on the tech with Cellwize, which specializes in RAN automation wherein machine learning techniques facilitate a “zero-touch deployment, configuration, optimization and healing” process. The whole idea of zero-touch networks is tied to automation, what EXFO VP, SASS Division, Abdelkrim Benamar called “extremely powerful if you make the right decisions but if you start to make wrong decisions, automation only increases the damages.

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Backup and Disaster Recovery

Veeam Announces Backup-as-a-Service for Microsoft 365 and Microsoft Azure

Business Wire | October 05, 2023

Veeam® Software, the leader in Data Protection and Ransomware Recovery, announced two new offerings which combine the confidence and reliability of Veeam’s backup and restore capabilities with the ease-of-use of Backup-as-a-Service (BaaS). Cirrus by Veeam, which is available today for Microsoft 365 and Microsoft Azure customers, provides a simple, flexible, reliable and powerful BaaS offering. It gives companies the option of simplifying the management and administration of their backup operations with all the resiliency of Veeam technology. Veeam will launch a new, enhanced version of the BaaS offering in Q1 2024, available through Veeam service providers, the Microsoft Azure marketplace, and Veeam’s online store. "450,000 customers trust Veeam to protect their business and keep it running, which has led us to become the #1 global provider of data protection and ransomware recovery," said Danny Allan, CTO at Veeam. "We're now giving customers those trusted capabilities - for Microsoft 365 and for Microsoft Azure - delivered as a service. Through this new BaaS offering, customers have increased flexibility in how they wish to use Veeam to protect their business, whether in the cloud, on-premises or in a hybrid model." Cirrus by Veeam was acquired from CT4 who developed the cloud-native service utilizing Veeam’s industry-leading data backup and ransomware recovery platform. Customers can now choose from several options in how they wish to utilize Veeam and manage their Microsoft 365 and Azure data New Cirrus by Veeam: Delivers a simple, seamless SaaS experience, without having to manage the infrastructure or storage. Veeam Backup for Microsoft 365 and Veeam Backup for Microsoft Azure: Deploy Veeam’s existing software solutions for Microsoft 365 and Azure data protection and manage the infrastructure. A backup service from a Veeam Cloud & Service Provider (VCSP) partner: Built on top of the Veeam platform, with value-added services unique to the provider’s area of expertise. Cirrus Cloud Protect for Microsoft 365 Cirrus for Microsoft 365 builds on the industry's leading Microsoft 365 backup solution – Veeam Backup for Microsoft 365 – and delivers it as a service. It simplifies a customer’s backup strategy with software, infrastructure, and unlimited storage in an all-in-one cloud service, allowing organizations to leverage powerful data protection and security technology with a simple, seamless user experience. Trusted, reliable technology: Customizable backup, flexible recovery options and powerful search capabilities. All-inclusive backup service: Simplifies Microsoft 365 backup by providing everything a customer needs, bundled together at one price. Modern, secure and intuitive: Keeps business-critical data protected with built-in immutability; no software to download or infrastructure to maintain. Cirrus Cloud Protect for Microsoft Azure Data on Microsoft Azure is exposed to the same cyber threats and data loss as anywhere else, and it’s the owner’s responsibility to protect it. Cirrus Cloud Protect for Microsoft Azure is a fully hosted and pre-configured solution that delivers proven, resilient backup and recovery. Quick ROI: Speed time to value by removing blockers like implementation, patching and remediating misconfigurations. Enterprise-readiness: Leverage backup, security and FinOps best practices in a service built for Azure Well-Architected Framework. Confident recoverability: Comprehensive, native protection with the most customizable RPOs and recovery to any location. About Veeam Software Veeam®, the #1 global provider of Data Protection and Ransomware Recovery, provides organizations with resiliency through data security, data recovery and data freedom for their hybrid cloud. The Veeam Data Platform delivers a single solution for Cloud, Virtual, Physical, SaaS and Kubernetes environments that give businesses peace of mind their apps and data are protected and always available so that they can keep their businesses running.

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Virtual Desktop Tools, Virtual Desktop Strategies, Server Virtualization

Netskope Delivers the Next Evolution in Digital Experience Management for SASE with Proactive DEM

PR Newswire | September 01, 2023

Netskope, a leader in Secure Access Service Edge (SASE), today announced the launch of Proactive Digital Experience Management (DEM) for SASE, elevating best practice from the current reactive monitoring tools to proactive user experience management. Proactive DEM provides experience management capabilities across the entire SASE architecture, including Netskope Intelligent SSE, Netskope Borderless SD-WAN and Netskope NewEdge global infrastructure. Digital Experience Management technology has become increasingly crucial amid digital business transformation, with organizations seeking to enhance customer experiences and improve employee engagement. With hybrid work and cloud infrastructure now the norm globally, organizations have struggled to ensure consistent and optimized experiences alongside stringent security requirements. Gartner predicts that "by 2026, at least 60% of I&O leaders will use DEM to measure application, services and endpoint performance from the user's viewpoint, up from less than 20% in 2021." However, monitoring applications, services, and networks is only part of a modern DEM experience, and so Netskope Proactive DEM goes beyond observation, providing Machine Learning (ML)-driven functionality to anticipate, and automatically remediate, problems. Sanjay Beri, CEO and co-founder of Netskope commented, "Ensuring a constantly optimized experience is essential for organizations looking to support the best productivity returns for hybrid workers and modern cloud infrastructure, but monitoring alone is not enough. Customers have told us of the challenges they face managing a multi-vendor cloud ecosystem and so we have yet again innovated beyond industry standards, providing experience management that can both monitor and proactively remediate." For issue identification, Netskope Proactive DEM uniquely combines Synthetic Monitoring with Real User monitoring, creating SMART monitoring (Synthetic Monitoring Augmentation for Real Traffic). This enables full end-to-end 'hop-by-hop' visibility of data, and the proactive identification of experience-impacting events. SMART monitoring enables organizations to anticipate potential events that might impact upon network and application experience. While most SASE vendors rely on "gray cloud" infrastructure - built on public cloud - which limits their ability to granularly identify and control any issues, Proactive DEM leverages Netskope NewEdge - the industry's largest private cloud infrastructure - to deliver 360 visibility and control of end-to-end user experience while providing mitigation of issues, including using various self-healing mechanisms, before the user recognizes their experience has degraded. About Netskope Netskope, a global SASE leader, helps organizations apply zero trust principles and AI/ML innovations to protect data and defend against cyber threats. Fast and easy to use, the Netskope platform provides optimized access and real-time security for people, devices, and data anywhere they go. Netskope helps customers reduce risk, accelerate performance, and get unrivaled visibility into any cloud, web, and private application activity. Thousands of customers trust Netskope and its powerful NewEdge network to address evolving threats, new risks, technology shifts, organizational and network changes, and new regulatory requirements.

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Backup and Disaster Recovery

GRAX Introduces Free Data Backup and Recovery Service for Salesforce

businesswire | September 12, 2023

GRAX, Inc., a leading innovator in Salesforce data management and protection, announces the general availability of GRAX Lite for free Salesforce backup and recovery. GRAX Lite is a game-changing free solution that enables businesses to prevent data loss by safeguarding their Salesforce data. GRAX Lite addresses a critical need in the SaaS data protection market by offering comprehensive free backup software. In an era marked by escalating cyber threats and stringent compliance regulations, GRAX Lite arms businesses with a powerful tool to shield their vital Salesforce data. Built on the principle of data ownership, GRAX Lite gives Salesforce users the power to take back that ownership and control of their valuable Salesforce data with a couple of clicks. "At GRAX, we have always believed that data protection is an unassailable right," said Joe Gaska, Head of Product at GRAX. "With the launch of GRAX Lite, we are breaking down barriers and providing businesses with the tools they need to secure their mission-critical Salesforce data so that they can focus on growing their business." Key capabilities of GRAX Lite for Salesforce Backup and Recovery Effortless Backup and Recovery: GRAX Lite simplifies the backup process allowing users to protect and easily restore their Salesforce data with just a couple of clicks. 100% Data Ownership: GRAX Lite empowers users to retain full ownership of their data by enabling backups into the customer-owned storage service – Amazon Web Services (AWS) or Azure cloud storage environments. Maintain Your Digital Chain of Custody: With GRAX, users retain full control over their data’s Digital Chain of Custody – GRAX runs entirely in the customer-owned cloud. Unlimited backup storage: GRAX Lite enables users to capture all of their data into their cloud of choice, where users can leverage their existing cloud agreements. Daily Automated Backups: Users gain peace of mind with automated incremental backups of Salesforce data, including files and attachments, ensuring no critical information is lost. Granular Control: Swiftly restore individual records, making it simple to bring back data quickly when you need it. User-Friendly Interface: The user-centric design of GRAX ensures that any user can navigate and deploy free Salesforce data protection from the GRAX Platform with ease. GRAX Lite is a testament to GRAX's commitment to data sovereignty and data governance. By providing a free and user-friendly solution for Salesforce backup and recovery, GRAX Lite empowers organizations to take back ownership of their data assets, create a comprehensive backup strategy, and focus on driving business growth. About GRAX GRAX helps organizations adapt faster by making it easier to get strategic value out of their historical SaaS application data. Customers can fully own, access, and reuse all versions of their cloud application data anywhere, anytime by simply backing up or archiving it to their own cloud environment and seamlessly pushing it into their data ecosystem. GRAX delivers unparalleled SaaS data backup, archive, recovery, and reuse functionality in a fully integrated solution, helping leading organizations improve business continuity, regulatory compliance, customer retention, and revenue growth.

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Virtual Server Management

EMA and Auvik Research Reveals Hybrid and Remote Work Has Increased Workloads, Posed Challenges to Remote Network Experiences

Business Wire | September 28, 2023

New research by Enterprise Management Associates (EMA) and Auvik, an award-winning provider of cloud-based network management software, revealed that the ongoing shift to hybrid and remote work environments has resulted in key changes to the roles and priorities of network administrators in order to address new connectivity challenges and prioritize and preserve a secure, productive end-user experience. The report examined the remote and hybrid work paradigm through the lens of network operations teams – 73% of which reported an increase in workloads, either slightly or significantly, following the shift from traditional to hybrid work environments. Results from the report demonstrated that the top challenges associated with the remote work experience are poor home Wi-Fi setups, distance from applications, and poor ISP quality. To combat these obstacles, 72% of surveyed organizations have deployed network hardware to the homes of remote workers, including network security devices (62.7%) and Wi-Fi access points (54.1%). Additionally, 90% of organizations with hybrid workers shared that they had to upgrade Wi-Fi networks to address increased office mobility requirements. “These results reinforce that although people are beginning to return to the office, hybrid work is here to stay and is resulting in significant changes for network administrators,” said Alex Hoff, co-founder and Chief Strategy Officer for Auvik. “Although IT teams no longer own all the assets utilized daily by employees, they are still responsible for these operations. And despite not being able to directly exert control over employees’ home networks, they can have visibility over these environments with network monitoring tools. Implementing network visibility software helps IT professionals overcome these new obstacles by providing the ability to maintain visibility and control amid changing work circumstances. The data provided in this report reinforces Auvik’s place in the market and demonstrates that our recent acquisitions, integrations, and expanded product offerings that were designed to help IT teams adapt to these new norms are well-suited for the challenges that are being identified within the industry.” Additional findings from the report include Nearly 49% of network operations teams started working with a new tool vendor to help them manage the network experience of remote workers. 76% of organizations need to unify how they manage network access policies across on-premises networks and remote users. Remote desktop access tools (deployed by 81% of companies) remain the go-to solution for troubleshooting remote users’ problems, but endpoint monitoring tools are increasingly popular (79%). Although 87% have allocated funds in their budget to update network operation tools for remote and hybrid user support, only 32% of organizations shared that they have been successful in doing so. The top issues employees most often report when they are working from home are VPN access issues, followed by performance issues with SaaS applications. “96% of IT organizations said they are supporting hybrid workers, and 30% of all employees who work remotely are hybrid workers,” said Shamus McGillicuddy, VP of Research, EMA. “With employees working both at home and in the office, it is important to have the assets and software necessary to support them in both locations. This means enterprises must invest in more secure remote access solutions that offer integrated network security automation, centralized management, and network optimization or network enhancement, as well as network observability tools that are able to monitor performance across disparate locations.” Methodology Auvik commissioned an independent research firm to survey 354 IT professionals directly involved in supporting the networking requirements of employees who work from home. About Auvik Auvik’s mission is to simplify how IT teams work and live by providing cloud-based IT monitoring and management with simplicity and speed. It lets IT professionals visualize IT infrastructure, SaaS applications, and shadow IT in minutes. As a result teams can identify and resolve issues in seconds, saving valuable time. Auvik is one of the fastest-growing North American technology companies, and is winner of the Deloitte Technology Fast 50 and Deloitte Fast 500. Visit www.auvik.com for more details. Auvik is a registered trademark of Auvik Networks Inc. About EMA Founded in 1996, EMA is a leading industry analyst firm that specializes in providing deep insight across the full spectrum of IT and data management technologies. EMA analysts leverage a unique combination of practical experience, insight into industry best practices, and in-depth knowledge of current and planned vendor solutions to help their clients achieve their goals.

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