Viavi | November 25, 2022
Viavi Solutions Inc.today announced that it has signed a partnership agreement with VMware to drive standardized frameworks and metrics for RAN Intelligent Controller (RIC) testing. This testbed as a service will enable mobile operators to introduce programmability to the RAN and help accelerate the adoption of Open RAN.
The RIC is a cloud-native central component of an open and virtualized RAN network, enabling the optimization of RAN resources through analytic processing and adaptation recommendations. The RIC takes advantage of native and third-party xApps and rApps – microservice-based applications operating in near-real time (near-RT) and non-real-time (non-RT), respectively – to enable operators to automate and optimize RAN operations at scale to reduce the operator's total cost of ownership, and to introduce innovative new services.
VMware is focused on attracting and collaborating with a vibrant ecosystem of partners to help its operator customers adopt Open RAN with complete confidence. VIAVI has the most comprehensive portfolio of Open RAN test solutions in the industry and plays a leading role in defining test processes in the O-RAN ALLIANCE and Telecom Infra Project (TIP).
The two companies will work together to demonstrate compliance with RIC-related requirements, assisting CSPs in validating the solution in the lab and scaling the solution to production. The industry-leading VIAVI TeraVM RIC Test and the VMware RIC will form a joint testbed as a service for testing, profiling, and validating third-party xApps and rApps. In addition to the framework, the two companies will work together to drive industry consensus around testing methodology and performance metrics. By having pre-built test cases and a standardized test method for the RIC and xApp/rApp, operators can reduce the time it takes to validate the solution in their lab, meaning they can move to a production environment faster.
"Open RAN, by definition, depends on strong collaboration to drive innovation, and that's a perfect way to think about this partnership between leaders in their respective fields, The RIC represents a huge opportunity to the industry: Applying AI/ML techniques allows operators to simplify the management of complex 5G configurations and dynamically optimize the network to cater for new use cases, energy efficiency, and changing traffic patterns."
Ian Langley, Senior Vice President and General Manager, Wireless Business, VIAVI
"We're excited to work with VIAVI on helping move the industry forward to accelerate the adoption of Open RAN," said Lakshmi Mandyam, vice president, Service Provider Product Management and Partner Ecosystem, VMware. "Our companies share a vision of what it will take to address the challenges hindering adoption by simplifying the path for CSPs to test, profile, and certify third-party xApps and rApps through a common framework. VIAVI's leadership in Open RAN testing and VMware's leadership in RIC make this an ideal collaboration."
VIAVI (NASDAQ: VIAV) is a global provider of network test, monitoring and assurance solutions for communications service providers, hyperscalers, equipment manufacturers, enterprises, government and avionics. VIAVI is also a leader in light management technologies for 3D sensing, anti-counterfeiting, consumer electronics, industrial, automotive, government and aerospace applications. Together with our customers and partners we are United in Possibility, finding innovative ways to solve real-world problems.
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Exoprise | September 12, 2022
Exoprise, a leader in Digital Experience Monitoring (DEM) solutions, announced that its customers continue to realize significant Return on Investment (ROI) with Exoprise solutions and achieve positive ROI within six months of implementation. Troubleshooting remote worker issues using traditional tools creates visibility challenges, severely impacting business continuity and productivity.
According to the latest Forrester future of work survey, 20% of employees contact the service desk support team weekly, and 10% contact them daily – far too often to remain consistently productive. In current economic conditions, companies have the potential to save thousands to millions in IT costs using features and capabilities offered by Exoprise DEM solutions.
As one of the Exoprise customers, a global CRM head at a financial services company, told us, "Upon returning from a weekend, our employees could not access their Salesforce app in the morning. As a result, IT and several other teams spent at least half a day trying to find the root cause, which cost the company about $500K. With Exoprise synthetics, we would have immediately narrowed the problem to a change made by the network team and saved a huge loss to the company."
Exoprise customers achieve superior ROI with their DEM investment by:
Recovering Service Level Agreement (SLA) credit – IT teams receive Service Level Agreement (SLA) violation credits when Microsoft 365 has downtime. For example, Microsoft services such as Azure, Teams, OneDrive, etc. may not be available due to an outage or technical issue. Service availability less than the SLA of 99.9% requires Microsoft to reward credits to the customer. Exoprise provides actionable availability reports that act as evidence of true downtime, outage length, events, errors, and corresponding service health. Customers quickly verify and claim their credits to recoup the cost of the Exoprise system.
Saving Costs on Device Refresh and Upgrades – IT departments often need to upgrade their infrastructure with new hardware or software, so employees remain productive and job satisfaction remains high. However, with a shrinking economy and flat expense budget, businesses struggle to keep up with that mandate. Utilizing Exoprise Service Watch Real User Monitoring (RUM), operation teams are driving upgrade decisions based on hard network and device telemetry data, segmenting different user groups, and auditing remote endpoint devices. The result is an optimized device refresh schedule and cost-effective companywide upgrades.
Another Exoprise user, a Microsoft Teams administrator at a manufacturing services company, "We had frequent complaints from users about poor Teams meetings/calls. Initially, we would upgrade the hardware to the latest to fix the problem and spend thousands doing that, but the problems persisted. So, when we started using Service Watch, we could see exactly where the problem was for each user - and avoid upgrading when the problems were due to corporate network or weak Wi-Fi access points."
Preventing Network Upgrade Surprises and Downtime – Future proofing the business means frequent network optimization. Enterprises rely on mission-critical services such as Microsoft 365, Salesforce, AWS, and SAP. Delivering these services via ISPs, MPLS, SDWAN, and VPN providers becomes susceptible to performance fluctuations. Exoprise provides end-to-end baseline views of the network for mission-critical applications before, during, and after any network transformation takes place. As a result, network administrators can ensure that the end-user experience is improved and access is more reliable.
Delivering Better Digital Experiences Anywhere and reducing MTTR – The Modern Workplace demands remote flexibility along with the freedom to work anywhere. ITOps teams require end-to-end visibility into apps, the network, and system performance for these Digital Nomads, and the Exoprise platform delivers. Once deployed, Exoprise helps customers safely transition to a hybrid work model. Proactive synthetics provide early outage detection while crowdsourced analytics reduce the troubleshooting time in half.
Improving Productivity with Less Dropped Calls for Teams, Zoom, and Webex – Today, knowledge workers collaborate using Unified Communication (UC), VoIP, and streaming applications such as Microsoft Teams, Zoom, and WebEx. Customers use Exoprise to proactively test and tune their networks for the collaboration platforms and offer complete coverage with Service Watch RUM. As a result, there is a significant ROI in reduced dropped calls and smoother call quality.
"Due to Covid, our IT model has shifted from primarily supporting call center operations to supporting a significantly larger virtual environment. That was when we became interested in better measuring digital experiences from the end user's perspective. Synthetic sensors in our central data centers collect performance data on Microsoft 365, but we wanted an even more complete picture. Together with a real user monitoring on-demand solution, we can better understand the issues of our users at any geographic location," said Kevin Santos, Senior Director of IT, Network Operation Center, BCD Travel.
"Exoprise has always been at the forefront of supporting our customers with innovative digital solutions and addressing hybrid workforce challenges with a complete view into the end-user experience, Our Service Watch product rapidly isolates call quality problems with VoIP and streaming apps such as Microsoft Teams, WebEx, and Zoom in real-time and ensures smooth collaboration from anywhere. In addition, our technical ability to deliver synthetics and real-user behavior insights in one platform differentiates us in the market."
Exoprise CEO Jason Lieblich
Read more about the combination of RUM and synthetics in our latest whitepaper and ensure the best digital employee experience for streaming, collaboration, and VoIP apps such as Microsoft Teams, Zoom, WebEx, and GoToMeeting. Better Together: Combine Real User Monitoring with Synthetics
Exoprise enables IT teams to effectively deploy and manage its monitoring solution and mission-critical, cloud-based applications and services. CloudReady provides real-time performance visibility from behind the firewall to the cloud and back with synthetic monitoring. Service Watch provides location-independent end-user experience insights for SaaS and third-party web applications with real user monitoring. By leveraging proactive network path diagnostics, real user experience metrics, actual app usage data, and crowd-sourcing data analytics, organizations now have visibility, speed, and agility to easily assure the best cloud service performance.
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Kyndryl and Citrix | October 03, 2022
Kyndryl the world’s largest IT infrastructure services provider, today announced a global alliance with Citrix to help businesses improve workplace collaboration and employee productivity to address the rapidly changing requirements of today’s hybrid workforce on a global scale.
By leveraging the longstanding operational and industry expertise of Kyndryl’s Digital Workplace Services, powered by Citrix DaaS, both companies will continue to develop modernized, end-to-end IT management services and virtual desktop solutions across hybrid and multi-cloud environments for new and existing customers.
Through the alliance, Kyndryl will extend the reach of its framework of flexible workplace modernization services designed and deployed for Citrix’s core technologies, including comprehensive desktop and application virtualization managed services that provide secure, remote access to corporate assets from any device or location, while enhancing overall employee satisfaction and end-user experiences.
“Kyndryl and Citrix have worked side-by-side as longstanding partners for nearly two decades, and we’re thrilled to continue growing our relationship and customer offerings with Citrix,” said Ivan Dopplé, General Manager, Kyndryl Digital Workplace Services Global Practice. “Both companies have always remained hyper-focused on helping our global customers navigate the complexities of the modern-day workplace and embracing agility as the business landscape continues to shift at unprecedented speed.”
Kyndryl currently provides managed application support services for over 400,000 Citrix users to enterprises around the world. The service offerings provided in collaboration with Citrix include:
VDI/DaaS/Virtual App Transformation Services: Driving agility and best-in-class user experiences by building and transforming clients through the delivery of modern DaaS solutions
Secure Remote Access Services: Delivering DaaS implementations that strengthen security postures and enhance protection of customer data while facing the challenges of growing remote workforces
Cloud Migrations with Citrix Cloud: Helping customers accelerate their journey to the cloud by delivering an integrated digital workspace with advanced security capabilities that unifies multiple Citrix Cloud services onto a single, unified platform across on-premises, public and hybrid cloud environments.
“Kyndryl is an important and trusted partnership for Citrix, with deep technical expertise in managing and delivering Citrix solutions across public and on-premises cloud platforms, Now more than ever before, workers are the most valuable asset for any organization, but businesses continue to face new challenges in successfully implementing the tools and technologies that foster real collaboration and productivity. With Kyndryl, our combined workplace solutions and skills have the unmatched ability to provide tangible impact and growth for our customers and their employees alike.”
Michelle Senecal de Fonseca, Vice President, Citrix Global Cloud Innovation Strategic Partnerships
Kyndryl is the world’s largest IT infrastructure services provider serving thousands of enterprise customers in more than 60 countries. The Company designs, builds, manages and modernizes the complex, mission-critical information systems that the world depends on every day.
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VNET Group | September 26, 2022
VNET Group, Inc. a leading carrier- and cloud-neutral Internet data center services provider in China, today announced that Mr. Samuel Yuan-Ching Shen decided to resign from his positions as the Company's Chief Executive Officer and Executive Chairman of Retail IDC Business Group due to personal reasons, and he will remain with the Company as a senior advisor to the senior management. Mr. Jeff Dong, the Company's president, has been appointed to succeed Mr. Shen as the Company's Chief Executive Officer, effective immediately.
"I would like to thank Samuel for his contributions and dedication to our success throughout his tenure. His leadership has been instrumental in driving value and growth for VNET. We look forward to his ongoing guidance in his new role as our senior advisor."
Mr. Josh Sheng Chen, Founder and Chairman of VNET
"Meanwhile, I am pleased to welcome Jeff to the executive leadership team. We are confident that Jeff's extensive industry insight and deep investment expertise, acquired over a long and illustrious professional career, will continue to drive our dual-core growth strategy and fuel our ongoing commitment to achieving sustainable growth and long-term shareholder value."
Mr. Jeff Dong has served as president of the Company and chief executive officer of VNET Capital since June 2022. Prior to joining the Company, Mr. Dong served as the head of the real assets investment department of Taiping Capital Asset Management, a subsidiary of China Taiping Insurance Group, from June 2020 to June 2022. Mr. Dong has extensive experience in real assets investment in infrastructure, TMT and new energy sectors. Mr. Dong's related experience spans more than 15 years, including over a decade serving in various roles at China Investment Corporation, a sovereign wealth fund of China. Mr. Dong received his Ph.D. from Manchester Business School.
VNET Group, Inc. is a leading carrier- and cloud-neutral Internet data center services provider in China. VNET provides hosting and related services, including IDC services, cloud services, and business VPN services to improve the reliability, security, and speed of its customers' internet infrastructure. Customers may locate their servers and equipment in VNET's data centers and connect to China's internet backbone. VNET operates in more than 30 cities throughout China, servicing a diversified and loyal base of over 6,500 hosting and related enterprise customers that span numerous industries ranging from internet companies to government entities and blue-chip enterprises to small- to mid-sized enterprises.