Re defining Quality based Routing for Voice Services

June 18, 2019

It is well known that the voice service, both for 3 domestic communications and for the international wholesale service, has been subject to key and deep changes that involve technical platform: the ip migration, at least in the developed regions, can be considered almost completed. in addition, the virtualisation of the telecom platform has started generating issues as well as opportunities. stakeholders the industry players are no more limited to domestic telcos (fnos/ mnos) and international carriers (e.g. ipx providers), each class mutually playing the role of customer and providers. over the top (ott) providers emerged as alternative service providers and sources of traffi c to be terminated and strongly modifi ed the industry scenario in terms of service performance, customer experience and pricing.

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Bigtincan

Bigtincan (ASX:BTH) helps sales and service teams increase win rates and customer satisfaction. The company’s mobile, AI-powered sales enablement automation platform features the industry’s premier user experience that empowers reps to more effectively engage with customers and prospects and encourages team-wide adoption. In addition to seven of the Fortune 10 companies, leading brands including AT&T, ThermoFisher, Merck, ANZ Bank and others rely on Bigtincan to enhance sales productivity at every customer interaction. With global sales and marketing headquartered in Boston, Bigtincan also has offices across EMEA, Australia and Asia. To discover more about how your organization can benefit from the Bigtincan Hub platform.

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