AI And ML Revolutionizes Customer Experience

These days, it’s almost a truism that the CIO role has transformed from the sometimes pedestrian task of “running IT systems” to guiding the organization’s growth and success amid a burgeoning technology landscape. And increasingly, that success path leads through the customer experience. A CIO must now aggregate people, processes and technology to serve up that defining, five-star customer experience. Highly visible, and under steady pressure to get it right, CIOs are increasingly turning to artificial intelligence (AI) and Machine Learning (ML). Deloitte further validates this in its 2018 Global CIO Survey. Tellingly, Gartner predicts that by 2023, customers will prefer to use speech interfaces to initiate 70% of self-service customer interactions, rising from 40% today. There’s little question that AI and ML will play a pivotal role in improving customer experience and how businesses are digitally transforming. I’ve personally witnessed these trends gaining momentum in customer service and the help desk, from 2011, when I worked in the AI/ML wave taking form at VMware.

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ITC Infotech

ITC Infotech is a specialized global technology services provider, led by Business and Technology Consulting. ITC Infotech’s Digitaligence@work infuses technology with domain, data, design, and differentiated delivery to significantly enhance experience and efficiency, enabling our clients to differentiate and disrupt their business

OTHER ARTICLES
Server Hypervisors

Efficient Management of Virtual Machines using Orchestration

Article | September 9, 2022

Contents 1. Introduction 2. What is Orchestration? 3. How Orchestrating Help Optimize VMs Efficiency? 3.1. Resource Optimization 3.2 Dynamic Scaling 3.3 Faster Deployment 3.4 Improved Security 3.5 Multi-Cloud Management 3.6 Improved Collaboration 4. Considerations while Orchestrating VMs 4.1. Together Hosting of Containers and VMs 4.2 Automated Backup and Restore for VMs 4.3 Ensure Replication for VMs 4.4 Setup Data Synchronization for VMs 5. Conclusion 1. Introduction Orchestration is a superset of automation. Cloud orchestration goes beyond automation, providing coordination between multiple automated activities. Cloud orchestration is increasingly essential due to the growth of containerization, which facilitates scaling applications across clouds, both public and private. The demand for both public cloud orchestration and hybrid cloud orchestration has increased as businesses increasingly adopt a hybrid cloud architecture. The quick adoption of containerized, micro-services-based apps that communicate over APIs has fueled the desire for automation in deploying and managing applications across the cloud. This increase in complexity has created a need for VM orchestration that can manage numerous dependencies across various clouds with policy-driven security and management capabilities. 2. What is Orchestration? Orchestration refers to the process of automating, coordinating, and managing complex systems, workflows, or processes. It typically entails the use of automation tools and platforms to streamline and coordinate the deployment, configuration, management of applications and services across different environments. This includes development, testing, staging, and production. Orchestration tools in cloud computing can be used to automate the deployment and administration of containerized applications across multiple servers or clusters. These tools can help automate tasks such as container provisioning, scaling, load balancing, and health monitoring, making it easier to manage complex application environments. Orchestration ensures organizations automate and streamline their workflows, reduce errors and downtime, and improve the efficacy and scalability of their operations. 3. How Orchestrating Help Optimize VMs Efficiency? Orchestration offers enhanced visibility into the resources and processes in use, which helps prevent VM sprawl and helps organizations trace resource usage by department, business unit, or individual user. Fig. Global Market for VNFO by Virtualization Methodology 2022-27($ million) (Source: Insight Research) The above figure shows, VMs have established a solid legacy that will continue to be relevant in the near to mid-term future. These are 6 ways, in which Orchestration helps vin efficient management of VMs: 3.1. Resource Optimization Orchestrating helps optimize resource utilization by automating the provisioning and de-provisioning of VMs, which allows for efficient use of computing resources. By using orchestration tools, IT teams can set up rules and policies for automatically scaling VMs based on criteria such as CPU utilization, memory usage, network traffic, and application performance metrics. Orchestration also enables advanced techniques such as predictive analytics, machine learning, and artificial intelligence to optimize resource utilization. These technologies can analyze historical data and identify patterns in workload demand, allowing the orchestration system to predict future resource needs and automatically provision or de-provision resources accordingly 3.2. Dynamic Scaling Orchestrating helps automate scaling of VMs, enabling organizations to quickly and easily adjust their computing resources based on demand. It enables IT teams to configure scaling policies and regulations for virtual machines based on resource utilization and network traffic along with performance metrics. When the workload demand exceeds a certain threshold, the orchestration system can autonomously provision additional virtual machines to accommodate the increased load. When workload demand decreases, the orchestration system can deprovision VMs to free up resources and reduce costs. 3.3. Faster Deployment Orchestrating can help automate VM deployment of VMs, reducing the time and effort required to provision new resources. By leveraging advanced technologies such as automation, scripting, and APIs, orchestration can further streamline the VM deployment process. It allows IT teams to define workflows and processes that can be automated using scripts, reducing the time and effort required to deploy new resources. In addition, orchestration can integrate with other IT management tools and platforms, such as cloud management platforms, configuration management tools, and monitoring systems. This enables IT teams to leverage various capabilities and services to streamline the VM deployment and improve efficiency. 3.4. Improved Security Orchestrating can help enhance the security of VMs by automating the deployment of security patches and updates. It also helps ensure VMs are deployed with the appropriate security configurations and settings, reducing the risk of misconfiguration and vulnerability. It enables IT teams to define standard security templates and configurations for VMs, which can be automatically applied during deployment. Furthermore, orchestration can integrate with other security tools and platforms, such as intrusion detection systems and firewalls, to provide a comprehensive security solution. It allows IT teams to automate the deployment of security policies and rules, ensuring that workloads remain protected against various security threats. 3.5. Multi-Cloud Management Orchestration helps provide a single pane of glass for VM management, enabling IT teams to monitor and manage VMs across multiple cloud environments from a single platform. This simplifies management and reduces complexity, enabling IT teams to respond more quickly and effectively to changing business requirements. In addition, orchestration also helps to ensure consistency and compliance across multiple cloud environments. Moreover, orchestration can also integrate with other multi-cloud management tools and platforms, such as cloud brokers and cloud management platforms, to provide a comprehensive solution for managing VMs across multiple clouds. 3.6. Improved Collaboration Orchestration helps streamline collaboration by providing a centralized repository for storing and sharing information related to VMs. Moreover, it also automates many of the routine tasks associated with VM management, reducing the workload for IT teams and freeing up time for more complex tasks. This can improve collaboration by enabling IT teams to focus on more strategic initiatives. In addition, orchestration provides advanced analytics and reporting capabilities, enabling IT teams to track performance, identify bottlenecks, and optimize resource utilization. This improves performance by providing a data-driven approach to VM management and allowing IT teams to work collaboratively to identify and address performance issues. 4. Considerations while Orchestrating VMs 4.1. Together Hosting of Containers and VMs Containers and virtual machines exist together within a single infrastructure and are managed by the same platform. This allows for hosting various projects using a unified management point and the ability to adapt gradually based on current needs and opportunities. This provides greater flexibility for teams to host and administer applications using cutting-edge technologies and established standards and methods. Moreover, as there is no need to invest in distinct physical servers for virtual machines (VMs) and containers, this approach can be a great way to maximize infrastructure utilization, resulting in lower TCO and higher ROI. In addition, unified management drastically simplifies processes, requiring fewer human resources and less time. 4.2. Automated Backup and Restore for VMs --Minimize downtime and reduce risk of data loss Organizations should set up automated backup and restore processes for virtual machines, ensuring critical data and applications are protected during a disaster. This involves scheduling regular backups of virtual machines to a secondary location or cloud storage and setting up automated restore processes to recover virtual machines during an outage or disaster quickly. 4.3. Ensure Replication for VMs --Ensure data and applications are available and accessible in the event of a disaster Organizations should set up replication processes for their VMs, allowing them to be automatically copied to a secondary location or cloud infrastructure. This ensures that critical applications and data are available even during a catastrophic failure at the primary site. 4.4. Setup Data Synchronization for VMs --Improve overall resilience and availability of the system VM orchestration tools should be used to set up data synchronization processes between virtual machines, ensuring that data is consistent and up-to-date across multiple locations. This is particularly important in scenarios where data needs to be accessed quickly from various locations, such as in distributed environments. 5. Conclusion Orchestration provides disaster recovery and business continuity, automatic scalability of distributed systems, and inter-service configuration. Cloud orchestration is becoming significant due to the advent of containerization, which permits scaling applications across clouds, both public and private. We expect continued growth and innovation in the field of VM orchestration, with new technologies and tools emerging to support more efficient and effective management of virtual machines in distributed environments. In addition, as organizations increasingly rely on cloud-based infrastructures and distributed systems, VM orchestration will continue to play a vital role in enabling businesses to operate smoothly and recover quickly from disruptions. VM orchestration will remain a critical component of disaster recovery and high availability strategies for years as organizations continue relying on virtualization technologies to power their operations and drive innovation.

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Virtual Desktop Tools, Server Hypervisors

Digital Marketplace: The Future of E-commerce

Article | June 8, 2023

It is no surprise that e-commerce has grown dramatically in recent years. I don't want to be boring, but certainly the pandemic and a few other market factors have had a role. From ancient times, marketplaces of all shapes and sizes have served as the foundation for all types of business. As the world transforms and becomes more digital, the rise of digital marketplaces, e-commerce, and other types of online business is exploding. E-commerce marketplace platforms are rapidly expanding in the digital environment and are expected to acquire momentum as the future of e-commerce. This increase is because of the fact that online marketplaces combine user demand and provide customers with a broader selection of products. Digital Marketplaces Are the Way to the Future of E-Commerce Without a doubt, online marketplaces will dominate the e-commerce business in the coming years. According to Coresight Research, marketplace platform revenue will more than double, reaching around $40 billion in 2022. This means that by 2022, online marketplaces will account for 67% of worldwide e-Commerce revenues (Forrester). Today, the issue is not whether you sell online but how far you can reach. E-commerce offers limitless opportunities, and all you need to do is keep pace with the trends. What are you doing right now? How far can you go? Have you already made the transition from local to global? Digital marketplaces are indeed the way of the future of e-commerce. The earlier you realize this and integrate it into your sales and marketing approach, the better. I really mean it. The world is changing, and your competitors are not sleeping. You cannot overlook this trend if you really want to stay ahead. It's all about the people in business, as it has always been. Understanding who you're pitching to is critical to your success. You should be aware. Everything you do in business should get you closer to your target audience. Closing Lines: Digital marketplaces are indeed the future of commerce. People will inevitably start shopping online even more in the future. That implies methods and means will be developed to make such transactions easier for the common individual. Explore how your business might profit from these markets and trends that suggest the future of physical and online shopping.

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Virtual Desktop Strategies

VMware Tanzu Kubernetes Grid Integrated: A Year in Review

Article | July 26, 2022

The modern application world is advancing at an unprecedented rate. However, the new possibilities these transformations make available don’t come without complexities. IT teams often find themselves under pressure to keep up with the speed of innovation. That’s why VMware provides a production-ready container platform for customers that aligns to upstream Kubernetes, VMware Tanzu Kubernetes Grid Integrated (formerly known as VMware Enterprise PKS). By working with VMware, customers can move at the speed their businesses demand without the headache of trying to run their operations alone. Our offerings help customers stay current with the open source community's innovations while having access to the support they need to move forward confidently. Many changes have been made to Tanzu Kubernetes Grid Integrated edition over the past year that are designed to help customers keep up with Kubernetes advancements, move faster, and enhance security. Kubernetes updates The latest version, Tanzu Kubernetes Grid Integrated 1.13, bumped to Kubernetes version 1.22 and removed beta APIs in favor of stable APIs that have since evolved from the betas. Over time, some APIs will evolve. Beta APIs typically evolve more often than stable APIs and should therefore be checked before updates occur. The APIs listed below will not be served with v1.22 as they have been replaced by more stable API versions: Beta versions of the ValidatingWebhookConfiguration and MutatingWebhookConfiguration API (the admissionregistration.k8s.io/v1beta1 API versions) The beta CustomResourceDefinition API (apiextensions.k8s.io/v1beta1) The beta APIService API (apiregistration.k8s.io/v1beta1) The beta TokenReview API (authentication.k8s.io/v1beta1) Beta API versions of SubjectAccessReview, LocalSubjectAccessReview, SelfSubjectAccessReview (API versions from authorization.k8s.io/v1beta1) The beta CertificateSigningRequest API (certificates.k8s.io/v1beta1) The beta Lease API (coordination.k8s.io/v1beta1) All beta Ingress APIs (the extensions/v1beta1 and networking.k8s.io/v1beta1 API versions) Containerd support Tanzu Kubernetes Grid Integrated helps customers eliminate lengthy deployment and management processes with on-demand provisioning, scaling, patching, and updating of Kubernetes clusters. To stay in alignment with the Kubernetes community, Containerd will be used as the default container runtime, although Docker can still be selected using the command-line interface (CLI) if needed. Networking Several updates have been made in regards to networking as well including support of Antrea and NSX-T enhancements. Antrea support With Tanzu Kubernetes Grid Integrated version 1.10 and later, customers can leverage Antrea on install or upgrade to use Kubernetes network policies. This enables enterprises to get the best of both worlds: access to the latest innovation from Antrea and world-class support from VMware. NSX-T enhancements NSX-T was integrated with Tanzu Kubernetes Grid Integrated to simplify container networking and increase security. This has been enhanced so customers can now choose the policy API as an option on a fresh installation of Tanzu Kubernetes Grid Integrated. This means that users will have access to new features available only through NSX-T policy API. This feature is currently in beta. In addition, more NSX-T and NSX Container Plug-in (NCP) configuration is possible through the network profiles. This operator command provides the benefit of being able to set configurations through the CLI, and this is persistent across lifecycle events. Storage enhancements We’ve made storage operations in our customers’ container native environments easier, too. Customers were seeking a simpler and more secure way to manage Container Storage Interface (CSI), and we introduced automatic installation of the vSphere CSI driver as a BOSH process beginning with Tanzu Kubernetes Grid Integrated 1.11. Also, as VCP will be deprecated, customers are advised to use the CSI driver. VCP-to-CSI migration is a part of Tanzu Kubernetes Grid Integrated 1.12 and is designed to help customers move forward faster. Enhanced security Implementing new technologies provides users with new capabilities, but it can also lead to new security vulnerabilities if not done correctly. VMware’s goal is to help customers move forward with ease and the confidence of knowing that enhancements don’t compromise core security needs. CIS benchmarks This year, Tanzu Kubernetes Grid Integrated continued to see improvements that help meet today’s high security standards. Meeting the Center for Internet Security (CIS) benchmarks standards is vital for Tanzu Kubernetes Grid Integrated. In recent Tanzu Kubernetes Grid Integrated releases, a few Kubernetes-related settings have been adjusted to ensure compliance with CIS requirements: Kube-apiserver with --kubelet-certificate-authority settings (v1.12) Kube-apiserver with --authorization-mode argument includes Node (v1.12) Kube-apiserver with proper --audit-log-maxage argument (v1.13) Kube-apiserver with proper --audit-log-maxbackup argument (v1.13) Kube-apiserver with proper --audit-log-maxsize argument (v1.13) Certificate rotations Tanzu Kubernetes Grid Integrated secures all communication between its control plane components and the Kubernetes clusters it manages, using TLS validated by certificates. The certificate rotations have been simplified in recent releases. Customers can now list and simply update certificates on a cluster-by-cluster basis through the “tkgi rotate-certificates” command. The multistep, manual process was replaced with a single CLI command to rotate NSX-T certificates (available since Tanzu Kubernetes Grid Integrated 1.10) and cluster-by-cluster certificates (available since Tanzu Kubernetes Grid Integrated 1.12). Hardening of images Tanzu Kubernetes Grid Integrated keeps OS images, container base images, and software library versions updated to remediate the CVEs reported by customers and in the industry. It also continues to use the latest Ubuntu Xenial Stemcell latest versions for node virtual machines. With recent releases and patch versions, the version of dockerd, containerd, runc, telegraf, nfs-utils had been bumped to the latest stable and secure versions as well. By using Harbor as a private registry management service, customers could also leverage the built-in vulnerability scan features to discover the application images CVEs. VMware is dedicated to supporting customers with production readiness by enhancing the user experience. Tanzu Kubernetes Grid Integrated Edition has stayed up to date with the Kubernetes community and provides customers with the support and resources they need to innovate rapidly.

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VMware

VMware NSX 3.2 Delivers New, Advanced Security Capabilities

Article | December 7, 2021

It’s an impactful release focused on significant NSX Security enhancements Putting a hard shell around a soft core is not a recipe for success in security, but somehow legacy security architectures for application protection have often looked exactly like that: a hard perimeter firewall layer for an application infrastructure that was fundamentally not built with security as a primary concern. VMware NSX Distributed Firewall pioneered the micro-segmentation concept for granular access controls for cloud applications with the initial launch of the product in 2013. The promise of Zero Trust security for applications, the simplicity of deployment of the solution, and the ease of achieving internal security objectives made NSX an instant success for security-sensitive customers. Our newest release — NSX-T 3.2 — establishes a new marker for securing application infrastructure by introducing significant new features to identify and respond to malware and ransomware attacks in the network, to enhance user identification and L7 application identification capabilities, and, at the same time, to simplify deployment of the product for our customers. Modern day security teams need to secure mission-critical infrastructure from both external and internal attacks. By providing unprecedented threat visibility leveraging IDS, NTA, and Network Detection and Response (NDR) capabilities along with granular controls leveraging L4-L7 Firewall, IPS, and Malware Prevention capabilities, NSX 3.2 delivers an incredible security solution for our customers“ Umesh Mahajan, SVP, GM (Networking and Security Business Unit) Distributed Advanced Threat Prevention (ATP) Attackers often use multiple sophisticated techniques to penetrate the network, move laterally within the network in a stealthy manner, and exfiltrate critical data at an appropriate time. Micro-segmentation solutions focused solely on access control can reduce the attack surface — but cannot provide the detection and prevention technologies needed to thwart modern attacks. NSX-T 3.2 introduces several new capabilities focused on detection and prevention of attacks inside the network. Of critical note is that these advanced security solutions do not need network taps, separate monitoring networks, or agents inside each and every workload. Distributed Malware Prevention Lastline’s highly reputed dynamic malware technology is now integrated with NSX Distributed Firewall to deliver an industry-first Distributed Malware Prevention solution. Leveraging the integration with Lastline, a Distributed Firewall embedded within the hypervisor kernel can now identify both “known malicious” as well as “zero day” malware Distributed Behavioral IDS Whereas earlier versions of NSX Distributed IDPS (Intrusion Detection and Prevention System) delivered primarily signature-based detection of intrusions, NSX 3.2 introduces “behavioral” intrusion detection capabilities as well. Even if specific IDS signatures are not triggered, this capability helps customers know whether a workload is seeing any behavioral anomalies, like DNS tunneling or beaconing, for example, that could be a cause for concern. Network Traffic Analysis (NTA) For customers interested in baselining network-wide behavior and identifying anomalous behavior at the aggregated network level, NSX-T 3.2 introduces Distributed Network Traffic Analysis (NTA). Network-wide anomalies like lateral movement, suspicious RDP traffic, and malicious interactions with the Active Directory server, for example, can alert security teams about attacks underway and help them take quick remediation actions. Network Detection and Response (NDR) Alert overload, and resulting fatigue, is a real challenge among security teams. Leveraging advanced AI/ML techniques, the NSX-T 3.2 Network Detection and Response solution consolidates security IOCs from different detection systems like IDS, NTA, malware detection. etc., to provide a ”campaign view” that shows specific attacks in play at that point in time. MITRE ATT&CK visualization helps customers see the specific stage in the kill chain of individual attacks, and the ”time sequence” view helps understand the sequence of events that contributed to the attack on the network. Key Firewall Enhancements While delivering new Advanced Threat Prevention capabilities is one key emphasis for the NSX-T 3.2 release, providing meaningful enhancements for core firewalling capabilities is an equally critical area of innovation. Distributed Firewall for VDS Switchports While NSX-T has thus far supported workloads connected to both overlay-based N-VDS switchports as well as VLAN-based switchports, customers had to move the VLAN switchports from VDS to N-VDS before a Distributed Firewall could be enforced. With NSX-T 3.2, native VLAN DVPGs are supported as-is, without having to move to N-VDS. Effectively, Distributed Security can be achieved in a completely seamless manner without having to modify any networking constructs. Distributed Firewall workflows in vCenter With NSX-T 3.2, we are introducing the ability to create and modify Distributed Firewall rules natively within vCenter. For small- to medium-sized VMware customers, this feature simplifies the user experience by eliminating the need to leverage a separate NSX Manager interface. Advanced User Identification for Distributed and Gateway Firewalls NSX supported user identity-based access control in earlier releases. With NSX-T 3.2, we’re introducing the ability to directly connect to Microsoft Active Directory to support user identity mapping. In addition, for customers who do not use Active Directory for user authentication, NSX also supports VMware vRealize LogInsight as an additional method to carry out user identity mapping. This feature enhancement is applicable for both NSX Distributed Firewall as well as NSX Gateway Firewall. Enhanced L7 Application Identification for Distributed and Gateway Firewalls NSX supported Layer-7 application identification-based access control in earlier releases. With NSX-T 3.2, we are enhancing the signature set to about 750 applications. While several perimeter firewall vendors claim a larger set of Layer-7 application signatures, they focus mostly on internet application identification (like Facebook, for example). Our focus with NSX at this time is on internal applications hosted by enterprises. This feature enhancement is applicable for both NSX Distributed Firewall as well as Gateway Firewalls. NSX Intelligence NSX Intelligence is geared towards delivering unprecedented visibility for all application traffic inside the network and enabling customers to create micro-segmentation policies to reduce the attack surface. It has a processing pipeline that de-dups, aggregates, and correlates East-West traffic to deliver in-depth visibility. Scalability enhancements for NSX Intelligence As application infrastructure grows rapidly, it is vital that one’s security analytics platform can grow with it. With the new release, we have rearchitected the application platform upon which NSX Intelligence runs — moving from a stand-alone appliance to a containerized micro-service architecture powered by Kubernetes. This architectural change future-proofs the Intelligence data lake and allows us to eventually scale out our solution to n-node Kubernetes clusters. Large Enterprise customers that need visibility for application traffic can confidently deploy NSX Intelligence and leverage the enhanced scale it supports. NSX Gateway Firewall While NSX Distributed Firewall focuses on east-west controls within the network, NSX Gateway Firewall is used for securing ingress and egress traffic into and out of a zone. Gateway Firewall Malware Detection NSX Gateway Firewall in the 3.2 release received significant Advanced Threat Detection capabilities. Gateway Firewall can now identify both known as well as zero-day malware ingressing or egressing the network. This new capability is based on the Gateway Firewall integration with Lastline’s highly reputed dynamic network sandbox technology. Gateway Firewall URL Filtering Internal users and applications reaching out to malicious websites is a huge security risk that must be addressed. In addition, enterprises need to limit internet access to comply with corporate internet usage policies. NSX Gateway Firewall in 3.2 introduces the capability to restrict access to internet sites. Access can be limited based on either the category the URL belongs to, or the “reputation” of the URL. The URL to category and reputation mapping is constantly updated by VMware so customer intent is enforced automatically even after many changes in the internet sites themselves.

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Spotlight

ITC Infotech

ITC Infotech is a specialized global technology services provider, led by Business and Technology Consulting. ITC Infotech’s Digitaligence@work infuses technology with domain, data, design, and differentiated delivery to significantly enhance experience and efficiency, enabling our clients to differentiate and disrupt their business

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Virtualized Environments

VeriSilicon Unveils the New VC9800 IP for Next Generation Data Centers

Business Wire | January 09, 2024

VeriSilicon today unveiled its latest VC9800 series Video Processor Unit (VPU) IP with enhanced video processing performance to strengthen its presence in the data center applications. The newly launched series IP caters to the advanced requirements of next generation data centers including video transcoding servers, AI servers, virtual cloud desktops, and cloud gaming. The VC9800 series of VPU IP boasts high performance, high throughput, and server-level multi-stream encoding and decoding capabilities. It can handle up to 256 streams and support all mainstream video formats, including the new advanced format VVC. Through Rapid Look Ahead encoding, the VC9800 series IP improves video quality significantly with low memory footprint and encoding latency. With capable of supporting 8K encoding and decoding, it offers enhanced video post-processing and multi-channel encoding at various resolutions, thus achieves an efficient transcoding solution. The VC9800 series of VPU IP can seamlessly interface with Neural Network Processor (NPU) IP, enabling a complete AI-video pipeline. When combined with VeriSilicon’s Graphics Processor Unit (GPU) IP, the subsystem solution is able to deliver enhanced gaming experiences. In addition, the hardware virtualization, super resolution image enhancement, and AI-enabled encoding functions of this series IP also offer effective solutions for virtual cloud desktops. “VeriSilicon’s advanced video transcoding technology continues leading in Data Center domain. We are working closely with global leading customers to develop comprehensive video processing subsystem solutions to meet the requirements of the latest Data Centers,” said Wei-Jin Dai, Executive VP and GM of IP Division of VeriSilicon. “For AI computing, our video post-processing capabilities have been extended to smoothly interact with NPUs, ensuring OpenCV-level accuracy. We’ve also introduced super resolution technology to the video processing subsystem, elevating image quality and ultimately enhancing user experiences for cloud computing and smart display.” About VeriSilicon VeriSilicon is committed to providing customers with platform-based, all-around, one-stop custom silicon services and semiconductor IP licensing services leveraging its in-house semiconductor IP.

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Backup and Disaster Recovery

Minimize the Cost and Downtime of Disaster With Scale Computing's Business Continuity/Disaster Recovery Planning Service

PR Newswire | October 25, 2023

Scale Computing, a market leader in edge computing, virtualization, and hyperconverged solutions, today announced its Business Continuity/Disaster Recovery (BCDR) Planning Service, designed to help organizations establish a comprehensive, regulated plan for responding to unforeseen downtime. The service provides Scale Computing customers and partners with the tools, guidance, and resources to create a playbook for data backup and recovery, enabling businesses to endure a disaster scenario with minimal loss. Scale Computing also recently announced that it is a finalist for the Business Continuity/Disaster Recovery Project of the Year in the 2023 SDC Awards for its work with Austrian managed service provider GiGaNet and its long-time partner the Zillertaler Gletscherbahn group. Voting for the SDC Awards is open at sdcawards.com/vote until November 10th, 2023. Data breaches are one of the biggest and most costly contributors to downtime for businesses. In 2023, the average cost of a data breach globally reached an all-time high of $4.45 million, a 15.3% increase from 2020. Simultaneously, the average length of business disruption following a ransomware attack in the United States reached 24 days last year, up 60% from just two years prior — a significant increase when downtime costs exceed $300,000 per hour for over 90% of mid-sized and large enterprises. For more than half of those businesses, the hourly outage costs range from $1 million to over $5 million. Recovery from an outage adds additional expense from which many enterprises are unable to bounce back. "Disaster can strike at any time, and every organization needs a consistently regulated playbook for how the business will respond — from action plans to recovery plans for bringing online the mission-critical servers businesses depend on," said Jeff Ready, CEO and co-founder, Scale Computing. "Knowing what systems need to be protected, planning for the ability to recover them, and having a full action plan for recovery should be at the forefront of every IT department's agenda, at the beginning of any infrastructure addition. With Scale Computing Platform, the plan for disaster recovery starts before equipment is even put into production, so IT leaders have a plan in place from day one that they can enact to ensure their business stays up and running, with minimal loss, should disaster strike. Our Business Continuity/Disaster Recovery Planning Service enables businesses to proactively classify systems based on their importance and implement a robust action plan, ensuring that our customers' and partners' critical systems are protected, validated, tested, and ready for recovery at any time." Whether a minor data loss or a business-wide shutdown, having a well-defined business continuity strategy is crucial to minimize financial impact, ensure continuous employee productivity, meet compliance and regulatory requirements, decrease liability obligations, reduce downtime, and minimize the risk of negative exposure. Scale Computing's BCDR Planning Service includes planning, deployment, documentation creation, and disaster recovery testing, covering every aspect to keep businesses prepared and resilient. The service is offered to Scale Computing Platform customers, which brings simplicity, high availability, and scalability together to replace existing infrastructure for running virtual machines with an easy-to-manage, fully integrated platform that allows organizations to run applications regardless of hardware requirements. About Scale Computing Scale Computing is a leader in edge computing, virtualization, and hyperconverged solutions. Using patented HyperCore™ technology, Scale Computing Platform automatically identifies, mitigates, and corrects infrastructure problems in real-time, enabling applications to achieve maximum uptime, even when local IT resources and staff are scarce. Edge Computing is the fastest-growing area of IT infrastructure, and industry analysts have named Scale Computing an outperformer and leader in the space, including being named the #1 edge computing vendor by CRN. Scale Computing's products are sold by thousands of value-added resellers, integrators, and service providers worldwide.

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Server Virtualization, VMware

StorMagic Introduces Edge Control Software to Simplify SvSAN Monitoring and Management

Business Wire | October 18, 2023

StorMagic®, solving the world’s edge data problems, today announced the immediate availability of a new Software as a Service (SaaS) tool that allows users to easily monitor and manage all of their SvSAN clusters around the world. StorMagic Edge Control simplifies the process and tools required for day-to-day SvSAN cluster administration. SvSAN customers with multiple locations can significantly reduce the time spent managing their edge sites, whether they are using VMware, Microsoft or KVM hypervisors. “ESG research shows increasing demand for data storage at the edge which fuels an increased need for monitoring solutions that can help address the complexity of storage at the edge,” said Scott Sinclair, practice director at Enterprise Strategy Group. “SvSAN customers can greatly benefit by adding StorMagic Edge Control into their toolkits; the dashboard views and list formats will make centralized data management much easier and more accessible.” Edge Control delivers centralized administration for SvSAN environments of all sizes. Customers can now manage all SvSAN deployments in any location from a single pane of glass. Dashboard and system views provide a fast but comprehensive status of all of their virtual storage appliances (VSAs), allowing them to keep their environment up-to-date more easily and react faster as needed. “StorMagic customers of any size can now manage their entire SvSAN estate, whether it’s one site or thousands of sites around the world,” said Bruce Kornfeld, chief marketing and product officer, StorMagic. “Edge Control is particularly interesting for customers who are considering switching from VMware to Microsoft or Linux KVM because SvSAN and Edge Control are both hypervisor agnostic.” Pricing and Availability Edge Control version 1.0 is available today from StorMagic. SvSAN customers can download and begin using the software immediately, free of charge. About StorMagic StorMagic is solving the world’s edge data problems. We help organizations store, protect and use data at and from the edge. StorMagic’s solutions ensure data is always protected and available, no matter the type or location, to provide value anytime, anywhere. StorMagic’s storage and security products are flexible, robust, easy to use and cost-effective, without sacrificing enterprise-class features, for organizations with one to thousands of sites.

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Virtualized Environments

VeriSilicon Unveils the New VC9800 IP for Next Generation Data Centers

Business Wire | January 09, 2024

VeriSilicon today unveiled its latest VC9800 series Video Processor Unit (VPU) IP with enhanced video processing performance to strengthen its presence in the data center applications. The newly launched series IP caters to the advanced requirements of next generation data centers including video transcoding servers, AI servers, virtual cloud desktops, and cloud gaming. The VC9800 series of VPU IP boasts high performance, high throughput, and server-level multi-stream encoding and decoding capabilities. It can handle up to 256 streams and support all mainstream video formats, including the new advanced format VVC. Through Rapid Look Ahead encoding, the VC9800 series IP improves video quality significantly with low memory footprint and encoding latency. With capable of supporting 8K encoding and decoding, it offers enhanced video post-processing and multi-channel encoding at various resolutions, thus achieves an efficient transcoding solution. The VC9800 series of VPU IP can seamlessly interface with Neural Network Processor (NPU) IP, enabling a complete AI-video pipeline. When combined with VeriSilicon’s Graphics Processor Unit (GPU) IP, the subsystem solution is able to deliver enhanced gaming experiences. In addition, the hardware virtualization, super resolution image enhancement, and AI-enabled encoding functions of this series IP also offer effective solutions for virtual cloud desktops. “VeriSilicon’s advanced video transcoding technology continues leading in Data Center domain. We are working closely with global leading customers to develop comprehensive video processing subsystem solutions to meet the requirements of the latest Data Centers,” said Wei-Jin Dai, Executive VP and GM of IP Division of VeriSilicon. “For AI computing, our video post-processing capabilities have been extended to smoothly interact with NPUs, ensuring OpenCV-level accuracy. We’ve also introduced super resolution technology to the video processing subsystem, elevating image quality and ultimately enhancing user experiences for cloud computing and smart display.” About VeriSilicon VeriSilicon is committed to providing customers with platform-based, all-around, one-stop custom silicon services and semiconductor IP licensing services leveraging its in-house semiconductor IP.

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Backup and Disaster Recovery

Minimize the Cost and Downtime of Disaster With Scale Computing's Business Continuity/Disaster Recovery Planning Service

PR Newswire | October 25, 2023

Scale Computing, a market leader in edge computing, virtualization, and hyperconverged solutions, today announced its Business Continuity/Disaster Recovery (BCDR) Planning Service, designed to help organizations establish a comprehensive, regulated plan for responding to unforeseen downtime. The service provides Scale Computing customers and partners with the tools, guidance, and resources to create a playbook for data backup and recovery, enabling businesses to endure a disaster scenario with minimal loss. Scale Computing also recently announced that it is a finalist for the Business Continuity/Disaster Recovery Project of the Year in the 2023 SDC Awards for its work with Austrian managed service provider GiGaNet and its long-time partner the Zillertaler Gletscherbahn group. Voting for the SDC Awards is open at sdcawards.com/vote until November 10th, 2023. Data breaches are one of the biggest and most costly contributors to downtime for businesses. In 2023, the average cost of a data breach globally reached an all-time high of $4.45 million, a 15.3% increase from 2020. Simultaneously, the average length of business disruption following a ransomware attack in the United States reached 24 days last year, up 60% from just two years prior — a significant increase when downtime costs exceed $300,000 per hour for over 90% of mid-sized and large enterprises. For more than half of those businesses, the hourly outage costs range from $1 million to over $5 million. Recovery from an outage adds additional expense from which many enterprises are unable to bounce back. "Disaster can strike at any time, and every organization needs a consistently regulated playbook for how the business will respond — from action plans to recovery plans for bringing online the mission-critical servers businesses depend on," said Jeff Ready, CEO and co-founder, Scale Computing. "Knowing what systems need to be protected, planning for the ability to recover them, and having a full action plan for recovery should be at the forefront of every IT department's agenda, at the beginning of any infrastructure addition. With Scale Computing Platform, the plan for disaster recovery starts before equipment is even put into production, so IT leaders have a plan in place from day one that they can enact to ensure their business stays up and running, with minimal loss, should disaster strike. Our Business Continuity/Disaster Recovery Planning Service enables businesses to proactively classify systems based on their importance and implement a robust action plan, ensuring that our customers' and partners' critical systems are protected, validated, tested, and ready for recovery at any time." Whether a minor data loss or a business-wide shutdown, having a well-defined business continuity strategy is crucial to minimize financial impact, ensure continuous employee productivity, meet compliance and regulatory requirements, decrease liability obligations, reduce downtime, and minimize the risk of negative exposure. Scale Computing's BCDR Planning Service includes planning, deployment, documentation creation, and disaster recovery testing, covering every aspect to keep businesses prepared and resilient. The service is offered to Scale Computing Platform customers, which brings simplicity, high availability, and scalability together to replace existing infrastructure for running virtual machines with an easy-to-manage, fully integrated platform that allows organizations to run applications regardless of hardware requirements. About Scale Computing Scale Computing is a leader in edge computing, virtualization, and hyperconverged solutions. Using patented HyperCore™ technology, Scale Computing Platform automatically identifies, mitigates, and corrects infrastructure problems in real-time, enabling applications to achieve maximum uptime, even when local IT resources and staff are scarce. Edge Computing is the fastest-growing area of IT infrastructure, and industry analysts have named Scale Computing an outperformer and leader in the space, including being named the #1 edge computing vendor by CRN. Scale Computing's products are sold by thousands of value-added resellers, integrators, and service providers worldwide.

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Server Virtualization, VMware

StorMagic Introduces Edge Control Software to Simplify SvSAN Monitoring and Management

Business Wire | October 18, 2023

StorMagic®, solving the world’s edge data problems, today announced the immediate availability of a new Software as a Service (SaaS) tool that allows users to easily monitor and manage all of their SvSAN clusters around the world. StorMagic Edge Control simplifies the process and tools required for day-to-day SvSAN cluster administration. SvSAN customers with multiple locations can significantly reduce the time spent managing their edge sites, whether they are using VMware, Microsoft or KVM hypervisors. “ESG research shows increasing demand for data storage at the edge which fuels an increased need for monitoring solutions that can help address the complexity of storage at the edge,” said Scott Sinclair, practice director at Enterprise Strategy Group. “SvSAN customers can greatly benefit by adding StorMagic Edge Control into their toolkits; the dashboard views and list formats will make centralized data management much easier and more accessible.” Edge Control delivers centralized administration for SvSAN environments of all sizes. Customers can now manage all SvSAN deployments in any location from a single pane of glass. Dashboard and system views provide a fast but comprehensive status of all of their virtual storage appliances (VSAs), allowing them to keep their environment up-to-date more easily and react faster as needed. “StorMagic customers of any size can now manage their entire SvSAN estate, whether it’s one site or thousands of sites around the world,” said Bruce Kornfeld, chief marketing and product officer, StorMagic. “Edge Control is particularly interesting for customers who are considering switching from VMware to Microsoft or Linux KVM because SvSAN and Edge Control are both hypervisor agnostic.” Pricing and Availability Edge Control version 1.0 is available today from StorMagic. SvSAN customers can download and begin using the software immediately, free of charge. About StorMagic StorMagic is solving the world’s edge data problems. We help organizations store, protect and use data at and from the edge. StorMagic’s solutions ensure data is always protected and available, no matter the type or location, to provide value anytime, anywhere. StorMagic’s storage and security products are flexible, robust, easy to use and cost-effective, without sacrificing enterprise-class features, for organizations with one to thousands of sites.

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