IT Service Level Management Framework

June 1, 2018

Information Technology (IT), once seen as only for “software development,” has now found its way into all types of organizations. Businesses that fail to embrace IT and IT leaders who fail to be strategic partners to their business leaders will also fail to lead the business towards their competitive advantage. This is especially true when many business leaders see IT as a costly organizational unit that needs to be controlled. So, what does it really mean for an IT organization to be a strategic partner? Does providing solutions to a business problem alone make fulfil this role?

Spotlight

BMC Software

BMC helps customers run and reinvent their businesses with open, scalable, and modular solutions to complex IT problems. With unmatched experience in IT management, we support 92 of the Forbes Global 100 and have earned recognition as an ITSM Gartner Magic Quadrant Leader for five years running. Our solutions offer speed, agility, and efficiency to tackle business challenges in service management, automation, operations, and the mainframe.

OTHER WHITEPAPERS
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Embedding Generative AI and Advanced Search into your Apps with MongoDB

whitePaper | June 6, 2023

Never before has the launch of a new technology so rapidly fired the imagination of enterprises and consumers alike. The arrival of ChatGPT in November 2022 showcased the potential of Generative AI powered by Large Language Models (LLMs) in addressing a vast array of new use cases. These use cases were previously unimaginable with conventional computing and analytical AI (now sometimes described as “traditional” or “classic” AI).

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Independent DeltaV™ Domain Controller

whitePaper | October 3, 2022

Active Directory was introduced by Microsoft with the release of the Windows 2000 Server Operating System (O/S). DeltaV systems work in conjunction with specific Active Directory features to provide a more secure and manageable production environment. Windows domains provide centralized user accounts and groups, and combined with Windows forests you also get administration, redundancy, and scalability as part of the computers network environment. This whitepaper provides details about the Independent DeltaV Domain Controller (IDDC) functionality introduced in DeltaV version 14.LTS. This whitepaper assumes that you understand the concept of Windows domains and forests.

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Cisco UCS C220 M5 Rack Server (Small Form Factor Disk Drive Model)

whitePaper | December 25, 2019

The UCS C220 M5 SFF server extends the capabilities of Cisco’s Unified Computing System portfolio in a 1U form factor with the addition of the Intel® Xeon® Processor Scalable Family, 24 DIMM slots for 2666-MHz or 2933-MHz DIMMs with capacity points up to 128 GB, 2666-MHz DCPMMs with capacity points up to 512 GB, two 2 PCI Express (PCIe) 3.0 slots, and up to 10 SAS/SATA hard disk drives (HDDs) or solid state drives (SSDs). The C220 M5 SFF server also includes one dedicated internal slot for a 12G SAS storage controller card.

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Life in 3D:Using Alternative Datato Power Credit Risk Decisioning

whitePaper | December 20, 2022

As humans we see the world in 3D. It helps us judge everything we do, from reading people’s reactions so we can respond accordingly to knowing how high we should step to make sure we don’t fall. Yet as a lender you’re often forced to determine credit risk in one dimension, using a traditional credit score. And if there is no credit score, you are inclined to walk away.

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Managing VMware vSphere Using Microsoft System Center Increases Costs and Complexity

whitePaper | May 18, 2022

A growing number of enterprises have begun to consider multiple hypervisor virtualization solutions. Some vendors claim that they offer hypervisor-agnostic or heterogeneous hypervisor management solutions, as Microsoft Corporation does today with its Microsoft System Center 2012 suite. Microsoft makes this claim for the latest release of its comprehensive System Center suite for systems management, with support not only for Microsoft’s own Hyper-V hypervisor, but also for VMware vSphere and Citrix XenServer hypervisors.

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Virtual Desktop Infrastructure for the Financial Services Industry

whitePaper | July 12, 2022

This Dell Technologies Validated Design Technical White Paper describes technical considerations and best practices for the deployment of Dell Technologies virtual desktop infrastructure (VDI) in Financial Services Industry (FSI) applications. The document gives particular attention to the design of configurations for different financial user profiles, including the front office or branch worker, the knowledge worker, the developer, and the financial trader.

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Spotlight

BMC Software

BMC helps customers run and reinvent their businesses with open, scalable, and modular solutions to complex IT problems. With unmatched experience in IT management, we support 92 of the Forbes Global 100 and have earned recognition as an ITSM Gartner Magic Quadrant Leader for five years running. Our solutions offer speed, agility, and efficiency to tackle business challenges in service management, automation, operations, and the mainframe.

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