The rise of Chatbots and Virtual Assistants

July 3, 2019

The global Virtual Assistants (VAs) market is expected to grow at a CAGR of 35.4% between 2019 and 2025 and reach a total of USD 19.6 billion by 2025. With investments in this industry already topping USD 24 billion, analysts, trend watchers and other experts are labeling Chatbot and Virtual Assistants developments as the ‘next best thing.

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ATS Technical Services Group

ATS Technical Services Group is a division of Advanced TeleSolutions (ATS) National, a leading U.S. provider of call center services. Back in the early 1990s, ATS National began developing the industry’s most innovative technique for retaining video, Internet, and telephone subscribers. Today, ATS is considered the industry leader in retention services, with services ranging from welcome calls and market research questionnaires to sophisticated collection solutions that maximize payments without compromising customer service.

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