Server Virtualization, Security
businesswire | August 11, 2023
Syncro,an all-in-one professional services automation (PSA) and remote monitoring and management (RMM) platform for managed service providers (MSPs), today announces the addition of the newTeam plan for MSPs. Syncro is providing this new premium tier plan to equip growing MSPs with more advanced features and onboarding support that will help them better manage their team’s tasklist and business growth.
The new Team plan is designed for MSPs with multiple technicians and empowers them to organize and automate their workflows how they choose. The plan includes PowerBI reports with in-depth data aggregation and insights, more automation, stronger remote access capabilities, and ticket workflow enhancements offering more management oversight. The Team plan also provides more support convenience, giving MSPs the ability to schedule one on one troubleshooting sessions with Syncro technicians.
The addition of the Team plan allows MSPs to take advantage of features that will help them to solve the challenges that come with managing a growing business efficiently with many technicians and even more clients. This powerful plan offers the following benefits and features:
Enhanced Splashtop: Includes multi-monitor support and multiple techs per session.
Azure AD sync: Seamless integration with Azure AD to enable contact syncing and Microsoft 365 billing automation.
Real-time ticket automations & assignments: Streamlines your service desk operations.
PowerBI integration: Facilitates advanced analytics and business intelligence.
Scheduled database exports: Automatically export your Syncro data to a database of your choosing.
Personalized support and onboarding experience: Enjoy scheduled callbacks for technical issues and implementation experts to help you onboard.
The Team plan is available for $189/user/month. Syncro's current base plan (now renamed as Core) at $139/user/month is still available with all existing features, and at the same price. Both the Core and Team plans offer a no-contract monthly per user price, with unlimited endpoints and access to the entire Syncro platform including PSA/RMM and remote access functionality.
“Syncro’s first priority has been and will always be helping MSPs expand their business – from MSPs who are just starting out to MSPs who are well-established and experiencing rapid growth. The launch of the Team plan and the newest features is a direct result of listening to the needs of our growing partners and just another way we are supporting MSPs and enabling them to be more profitable,” said Emily Glass, CEO of Syncro.
Syncro's all-in-one PSA, RMM, and remote access software helps managed service providers (MSPs) run more efficient and profitable businesses. Pricing is refreshingly simple, with no contracts and flat per user pricing. A technology company with a human heart, Syncro is committed to diversity, inclusion, belonging and fair practices that benefit everyone—from customers and employees to the industry at large.
Virtual Desktop Strategies, Backup and Disaster Recovery
businesswire | August 10, 2023
eSentire, Inc., the Authority in Managed Detection and Response (MDR), today announced the expansion of its proprietary software and services portfolio with the introduction of its new MDR Agent. The eSentire Agent is the latest innovation of the firm's SaaS-based Extended Detection and Response (XDR) Platform, developed specifically for small and medium businesses (SMBs) seeking affordable prevention, detection, investigation, and response capabilities as part of an all-in-one 24/7 solution. eSentire will be elevating the eSentire Agent’s differentiated capabilities this week at Black Hat USA in Las Vegas and will begin offering its Agent as part of eSentire’s value-rich MDR service bundles, including endpoint, log, and network protection, in October 2023.
eSentire created the category ofManaged Detection and Responsewith the vision of arming 24/7 Security Operations Center (SOC) Analysts with the tools to perform digital forensic-grade investigations to rapidly contain attacks before they spread. As the firm has scaled to protect over 2000 leading organizations across 35 industries globally, its focus on deep investigation to drive proactive threat response and remediation has never wavered. In 2021, eSentire acquired state-of-the-art, digital forensics and investigative software, CyFIR, transforming its Incident Response practice and disrupting the industry with a 4-hour threat suppression SLA commitment as part of its24/7 On-Demand IR Retaineroffering. Over the last 24 months, eSentire has scaled its digital forensics software to also power MDR outcomes – delivering unmatched time to value and choice for SMBs.
eSentire Agent’s Prevention, Detection, Investigation, and Response Capabilities
eSentire’s MDR Agent begins with a prevention-first approach, stopping malware and ransomware using deep learning technology with incredible efficacy:
Blocking 99% of known and unknown threats
<0.1% false positive rate
<20 millisecond time to prevent
Delivering on eSentire’s service promise of world-class threat response that prevents business disruption, the Agent acts as a protective presence across customer endpoints, extracting unfiltered, rich telemetry data. These insights into potential threats are processed by eSentire’s XDR Platform and investigated by its SOC, driving improved security outcomes, including the containment of lateral movement and data exfiltration efforts.
As SMBs grapple with a significant shortage of cybersecurity experts and the need to prioritize security investments, eSentire is delivering unmatched cybersecurity value with its XDR Platform and Agent as part of its MDR service, including:
Rapid time to value with expert onboarding and one-push install
24/7 security monitoring and expertise to offset resource constraints
Operationalized threat intelligence from eSentire’sThreat Response Unit (TRU)
150+ novel detections added per quarter to augment security threat detection
Automated blocking of 99% of known and unknown threats
Full-scale detection, prevention, investigation, and response
Mean Time to Contain active security threats of 15 minutes
The introduction of the eSentire Agent complements eSentire’s robust, best-of-breed ecosystem of endpoint partners, including CrowdStrike, Microsoft, SentinelOne, and VMWare Carbon Black, which can all be managed within eSentire’s MDR offering as a fully licensed solution or in a Bring Your Own Subscription model.
“As the cybersecurity landscape continues to evolve and grow more complex, service providers everywhere have to remember the customer always gets a vote,” said Rahul Bakshi, Chief Product Officer, eSentire. “eSentire believes they will choose value, every time. That’s why we are bringing the eSentire MDR Agent to market as part of full-service bundles that offer enterprise-grade security at a fraction of the price. We have made great strides in advancing the Agent from a digital forensics tool to a MDR force multiplier and plan to leverage its innovative capabilities as a universal investigation and response enabler across all technology types in the near future.”
eSentire will showcase its MDR Agent and full-service offering with demonstrations on the Black Hat USA show floor at booth #2823 from August 9-10, 2023.
eSentire, Inc., the Authority in Managed Detection and Response (MDR), protects the critical data and applications of 2000+ organizations in 80+ countries, across 35 industries from known and unknown cyber threats by providing Exposure Management, Managed Detection and Response and Incident Response services designed to build an organization's cyber resilience & prevent business disruption. Founded in 2001, eSentire protects the world's most targeted organizations with 65% of its global base recognized as critical infrastructure, vital to economic health and stability. By combining open XDR platform technology, 24/7 threat hunting, and proven security operations leadership, eSentire's award-winning MDR services and team of experts help organizations anticipate, withstand and recover from cyberattacks
Virtual Desktop Strategies, Virtual Server Management
businesswire | August 18, 2023
LogicMonitor, a leading SaaS-based unified observability platform for hybrid IT infrastructure, today announced expanded integrations, insights and workflows to the LM Envision Platform. LogicMonitor is also introducing Dexda, an event management solution that filters through the noise of thousands of daily alerts by using advanced machine learning (ML) techniques, contextual enrichment capabilities and deduplication efforts. Together, these additions allow customers to reach a significantly lower mean time to resolution and lower risks to the business.
“Every business is under tremendous pressure to seamlessly deliver exceptional digital performance,” states Christina Kosmowski, CEO, LogicMonitor. “To efficiently do that, our customers look to us to contextualize the overwhelming amount of data within their complex IT environments.“
The core of LogicMonitor’s platform has been built with advanced machine learning, intelligence and automation, combined to abstract complexity and deliver business impact through IT data collaboration. The company has focused its product roadmap in the areas of intelligence, experience and extensibility.
Intelligence and Automation
Dexda is the next evolution of AI Ops. It is built on top of LogicMonitor’s extensive data set and integrated into its platform, so users can effortlessly move from alerting to automating actions. Key attributes of Dexda include:
Adaptive Correlation- Alerts are automatically re-clustered when a more optimal option is detected.
ServiceNow Ready- Automatically enriches Dexda alerts with ServiceNow CMDB data to drive additional context for ML correlations.
User-defined Correlation- Dexda admins can now fine-tune the ML models to meet their unique needs or build new ML models.
In addition to Dexda, LogicMonitor has also delivered:
Event-Driven Ansible Integration- This jointly developed solution with Red Hat assists with auto-remediation and auto-troubleshooting. This integration lets customers trigger remediation workflows in Ansible and act in accordance with predefined rules.
Datapoint Analysis- Leverages machine learning techniques to find related metrics and patterns across different resources, which in turn reduces MTTR and increases productivity.
Unified Platform Experience
A unified platform experience is critical for consistency, adaptability and scalability while reducing tool sprawl and data complexity. Troubleshooting in hybrid modern environments requires a contextual and intuitive UX across devices, services and networks. This modernization and unification effort is the key to continually delivering new capabilities to users and keeping time to value short for new customers.
UI Modernization- Optimized to present information in complex hybrid environments. Components for all parts of the LM Envision platform now include bulk actions, better search and filtering and new editors for LogicModules.
Expanded Cloud Support- 20 new out-of-the-box dashboards for AWS and Azure, accelerating time to value while providing service-specific views for more insight into health, performance and availability.
Log Ingest and Filter Simplification- Introduced declarative UI to simplify log collection and configuration. Users can also add custom LM Properties to the logs which allows for more flexible searching and potentially faster MTTR.
Digital Experience Monitoring- Synthetic tests now support multi-factor authentication (MFA) and automated alerts for latency and error conditions.
As a trusted partner in the advancement of monitoring across on-prem, hybrid and cloud environments, LogicMonitor continues to invest in new ways to manage and monitor network equipment through integrations woven tightly into its overall platform experience.
Improved VMware vSphere Support- Support for vSphere 8 and automation for the discovery and monitoring of new ESXi Hosts and mission-critical Virtual Machines, eliminating manual processes – reducing the time, resources and risk involved in repeatable remediation processes.
Cisco Meraki and Catalyst SD-WAN- These new integrations make it easier than ever to monitor Cisco environments in the broader context of one's heterogenous hybrid infrastructure. Customers can now get alerted about anomalous events, visualize network traffic usage and see how Cisco vEdge/cEdge (formerly Viptela), SD-WAN Controllers, Meraki Security Appliances, Switches, Wireless Access Points and Smart Cameras connect to their network and where alert conditions exist.
Improved Kubernetes Monitoring- Greater coverage and deeper visibility into frequently changing cloud environments with new support and coverage for Amazon Elastic Kubernetes Service (Amazon EKS) Anywhere and enhanced Kubernetes helm and scheduler monitoring.
SaaS Monitoring-M365 and Okta logs allow users to clearly understand why problems happen, pinpoint the root cause and quickly troubleshoot alongside alerts.
By advancing many key features of its platform, LogicMonitor customers can harness the full potential of their data to make informed decisions with confidence and efficiency. This approach not only streamlines operations, but also provides clarity and precision to the complexities of their IT landscape.
LogicMonitor’s SaaS-based observability intelligence platform, LM Envision, helps ITOps, CloudOps, DevOps, CIOs, and business leaders gain operational visibility into and predictability across the technologies that modern organizations depend on to deliver extraordinary employee and customer experiences. LogicMonitor seamlessly enables unified observability across infrastructure, networks, clouds, containers and applications, empowering companies to focus less on troubleshooting and more on innovation.
Virtual Desktop Tools, Virtual Server Infrastructure
prnewswire | July 12, 2023
Cybeats Technologies Corp. is pleased to report the signing of a pilot evaluation agreement with a global leader in telecom and 5G technology, for the SBOM Studio platform.1
"Cybeats has been experiencing tremendous traction in the telecom sector following recent regulations and pressure by governments causing it to become a key SBOM adopter. We are pleased to be engaging in a pilot evaluation for SBOM Studio with an international leader in telecom, and look forward to continuing to expand into the global telecom market vertical with a solution that has already been commercially validated with industry leaders from several other sectors," said Bob Lyle, CRO, Cybeats.
Further to Cybeats' recent press release2 dated June 16, the Company announced its strategic direction to also include the global telecom sector as it is an accelerating Software Bill of Materials (SBOM) adopter. The Company has been continuing to strengthen its commercial pipeline which now includes over five prospective telecom clients in various stages, and several of which are among the largest Mobile Network Operators (MNOs) and Mobile Network Equipment providers by revenue globally. This pilot agreement is with a leading telecom network equipment provider that has a market capitalization of over 15 billion EUR and sells infrastructure, software, services, and technology for the telecommunications industry, including 5G equipment, and operates in more than 180 countries. Cybeats announced a pilot conversion rate of 75% in January 2023.3
SBOM management enables telecom giants to achieve software transparency and ensure compliance with government regulations. It provides valuable visibility into software components and dependencies, enabling telecom companies to gain a more comprehensive understanding of their software. Telecom and mobile device providers must adhere to specific regulations such as FCC regulations, NDAA provisions, the EU Cybersecurity Act, UK Telecommunications (Security) Act, and NIST guidelines. Complying with these regulations is crucial for ensuring software transparency and security in the rapidly evolving telecom industry. In addition, a push to open infrastructure, like Open Radio Access Network Infrastructure (O-RAN), further signals a trend towards greater interoperability and security, i.e. with O-RAN software components requiring SBOMs.
SBOMs have emerged as a catalyst for transformation in cybersecurity across nearly all sectors to improve visibility and security of the software supply chain, yet organizations face challenges with widespread implementation of SBOM due to the scale of change and associated costs. SBOM Studio is specifically designed to automate SBOM management, accelerate vulnerability management, simplify SBOM implementation, and ultimately improve ROI by reducing the overhead required to embed SBOM management across an organization.
Cybeats is a cybersecurity company providing SBOM management and software supply chain intelligence technology, helping organizations to manage risk, meet compliance requirements, and secure their software from procurement to development and operation. Our platform gives customers comprehensive visibility and transparency into their software supply chain, enabling them to improve operational efficiency and increase revenue.